JPMorgan Chase Bank, N.A., doing business as Chase, is a national bank that constitutes the consumer and commercial banking subsidiary of the multinational banking corporation JPMorgan Chase.
What you need to know about Chase Bank
We receive occasional complaints about Chase. Here’s one where a reader wanted his Chase Ultimate Rewards points refunded.
How to resolve an issue with Chase Bank
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
https://www.chase.com/digital/customer-service
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
383 Madison Avenue
New York, N.Y 10179
https://www.chase.com/
Phone Contacts
Customer Service: 212-270-6000
Toll Free: (800) 935-9935
Card Customer Service: 1-800-432-3117
Auto Customer Service: 1-800-336-6675
Home Lending Customer Service: 1-800-848-9136
Email Contacts
Social Media Contacts
Executive Contacts
Primary Contact
Marianne Lake
Co-CEO of Consumer & Community Banking
383 Madison Avenue
New York, N.Y 10179
[email protected]
Secondary Contact
Jennifer Piepszak
Co-CEO of Consumer & Community Banking (CCB)
383 Madison Avenue
New York, N.Y 10179
[email protected]
Chief Executive
Jamie Dimon
Chairman and Chief Executive Officer
383 Madison Avenue
New York, N.Y 10179
(212) 270-1111
[email protected]
Alternate email for Mr. Dimon: [email protected]
This contact was published on October 3, 2015 and updated on September 5, 2023.