JPMorgan Chase Bank, N.A., doing business as Chase, is a national bank that constitutes the consumer and commercial banking subsidiary of the multinational banking corporation JPMorgan Chase.
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What you need to know about Chase Bank
We receive occasional complaints about Chase. Here’s one where a reader wanted his Chase Ultimate Rewards points refunded.
How to resolve an issue with Chase Bank
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
https://www.chase.com/digital/customer-service
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
383 Madison Avenue
New York, N.Y 10179
https://www.chase.com/
Phone Contacts
Customer Service: 212-270-6000
Toll Free: (800) 935-9935
Card Customer Service: 1-800-432-3117
Auto Customer Service: 1-800-336-6675
Home Lending Customer Service: 1-800-848-9136
Email Contacts
Social Media Contacts
Executive Contacts
Primary Contact
Marianne Lake
Co-CEO of Consumer & Community Banking
383 Madison Avenue
New York, N.Y 10179
[email protected]
Secondary Contact
Jennifer Piepszak
Co-CEO of Consumer & Community Banking (CCB)
383 Madison Avenue
New York, N.Y 10179
[email protected]
Chief Executive
Jamie Dimon
Chairman and Chief Executive Officer
383 Madison Avenue
New York, N.Y 10179
(212) 270-1111
[email protected]
Alternate email for Mr. Dimon: [email protected]
This contact was published on October 3, 2015 and updated on September 5, 2023.
