Chase Bank is an American financial institution offering a range of services, including banking, credit cards, mortgages, and investments, primarily catering to consumers and businesses.
How to reach a person at Chase Bank
Toll free: (800) 935-9935
Chase Bank Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Chase Bank
What you need to know about Chase Bank
We receive frequent complaints about Chase Bank. Here’s one where a reader wanted his Chase Ultimate Rewards points refunded. Here’s another case where a customer’s refund was lost during a PayPal to Chase transfer. In another case, the company took a long time to refund $19,148. This customer lost all of her Chase points due to an error. Chase wouldn’t help this customer with fraud, because of an algorithm. This customer’s Chase points were stolen, and the bank refused to help.
- Chase Bank’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Chase Bank with our insider guide or through our executive contacts.
- Chase Bank’s customer service policies are standard. Here are our frequently asked questions about Chase Bank.
Chase Bank customer service response times
Chase Bank’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response times can range from a few minutes to longer during peak times, but typically, a representative is available within 5 to 10 minutes. Chase Bank does not publicly advertise its specific operating hours, but customer service is typically available during general business hours. |
| Email support | Responses usually take 1 to 3 business days, depending on the complexity of the inquiry. Email chase.executive.office@chase.com. |
| Online contact form | Typically, you can expect a response within 1 to 2 business days. You can find Chase Bank’s online contact form here. |
| Live chat support | Chase Bank does not offer live chat support. |
| Social media | Chase generally responds within a few hours on platforms such as X and Facebook, though it may take longer during busy periods. You can find Chase Bank’s social media accounts here. |
How to resolve a problem with Chase Bank
This guide on how to solve a customer service problem will help you solve most problems with the company. You can also refer to the executive contacts below.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Chase Bank mailing address
383 Madison Avenue
New York, N.Y 10179
Chase Bank loyalty program
Chase Bank offers the Ultimate Rewards program, where customers earn points on credit card purchases that can be redeemed for travel, cash back, and other rewards. It also allows points to be converted into hotel loyalty points.
Chase Bank social media channels
Chase Bank executive customer service contacts
Primary Contact
Marianne Lake
Co-CEO of Consumer and Community Banking
383 Madison Avenue
New York, N.Y 10179
marianne.lake@jpmchase.com
Secondary Contact
Jennifer Piepszak
COO
383 Madison Avenue
New York, N.Y 10179
jennifer.piepszak@jpmchase.com
Chief Executive
Jamie Dimon
Chairman and Chief Executive Officer
383 Madison Avenue
New York, N.Y 10179
jamie.dimon@jpmchase.com
Alternate email for Dimon: executive.office@chase.com
Chase Bank customer service policies
What are Chase Bank's terms of use?
Chase Bank’s terms of use cover the rules for accessing and using the website and services. It includes guidelines for the use of its systems, privacy policies, and restrictions on unauthorized activities. The terms emphasize indemnification, the transfer of data, and the protection of intellectual property. Additionally, it addresses disclaimers for the accuracy of the website content, legal rights, and monitoring practices.
What is Chase Bank's privacy and security policy?
Chase Bank’s privacy and security policy explains how it protects your personal and financial information, including encryption and security features to prevent fraud. It also outlines their commitment to privacy, describing how the company collects, shares, and safeguards data in compliance with legal requirements. Chase emphasizes the importance of user actions in securing their accounts, including tips to avoid scams and fraud.
Chase Bank self-service links
How can I dispute a charge?
To dispute a charge with Chase Bank, you can follow these steps:
- Log in to your Chase account online or via the mobile app.
- Navigate to the “Transactions” section.
- Find the transaction you want to dispute.
- Click on “Dispute” next to the transaction.
- Follow the prompts to provide details about the dispute.
How can I make a payment?
To make a payment with Chase, you can follow these steps:
- Log in to your Chase account online or via the Chase mobile app.
- Go to the “Payments” section.
- Select the account you want to pay from and the bill you want to pay.
- Enter the payment amount and date, then confirm the payment.
Who owns Chase Bank?
Chase Bank is owned by JPMorgan Chase & Co.
How can I contact Chase Bank customer service?
Chase Bank customer support is available by phone at (800) 935-9935.
What is Chase Bank’s customer service email address?
You can reach Chase Bank at chase.executive.office@chase.com.
What are Chase Bank’s customer service hours?
Chase’s customer service is available 24/7.
How do I cancel my Chase service?
Call Chase Bank customer service at (800) 935-9935.
How do I file a complaint with Chase customer service?
You can file a complaint with Chase’s customer service department by calling (800) 935-9935.
How to get professional help with your Chase Bank problem
If you need help with Chase Bank, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Chase Bank?
Submit your review | |
Rating refers to choice of Insurance company: Virginia Surety does everything to avoid & delay payments. No direct contact with an adjuster,unclear instructions. repeated demands for documents without explaining problem why previous documents were unacceptable.
I have been traveling internationally for 6 months and while using Chase Travel my accoutside were locked due to suspicious activity. I was out of the country for God's sake!!!! This started 5 months ago. Account still locked 🤬🤬🤬
The only way to contact customer service was through X, formerly Twitter, are you kidding me?????
Here's my latest correspondence:
I called the number in your email and got a 'The number you have dialed is not available' recording.
I spoke with a rep earlier, at the number provided on the back of my card, who took me through the verification process and then she provided me with a code to reset my password and instead, after a 30 minute call, that cost me $25, my account was flagged and sent for review to the fraud department. Your own reps don't know what to do!!! The phone record is attached with the number I called.
How will you rectify this situation?
If this is really the Executive Office?
Your response time is at best deficient, not to mention your lame attempts at customer care.
Unacceptable, no satisfactory solution, and worse, insincere and robotic responses.
I hope you experience the low level of assistance that I have received some time, in a foreign country when you need seamless use of Chase banking services most.
I return to the US on Monday, September 29th at which time I will call you once again.
Rest assured that I will post reviews of my experience with Chase on every platform I can find.
In response to this email:
secure# A Message from Chase Executive Office
chase.executive.office@chase.com
Yesterday at 2:54 AM
to me
Encrypted
Disable Forwarding
Expires in 3 months
Dear Laine Shaublin:
The resolution for your complaint is attached. If you have questions, please call us at the number below. We accept operator relay calls. Our office hours are Monday through Friday from 8 a.m. to 9 p.m. and Saturday from 9 a.m. to 6 p.m. Eastern Time.
Sincerely,
Executive Office
1-877-805-8049
1-866-535-3403 Fax; it's free from any Chase branch
🤬🤬🤬🤬 Did they even read my email?????
The lousiest bank on the planet. Government owned and operated as such.
Chase caused a legal settlement check to be pulled back due to ‘potential fraud’. No contact was made, this caused over $500 in legal fees charged to me over what appeared to be a stop payment. Chase refused to pay the damages. All documented.
