Chase Bank Customer Service Contacts

JPMorgan Chase Bank, N.A., doing business as Chase, is a national bank that constitutes the consumer and commercial banking subsidiary of the multinational banking corporation JPMorgan Chase.

Chase Bank Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Chase Bank

We receive frequent complaints about Chase. Here’s one where a reader wanted his Chase Ultimate Rewards points refunded. Here’s another case where a customer’s refund was lost during a PayPal to Chase transfer. In another case, the company took a long time to refund $19,148.

How to resolve a problem with Chase Bank

This guide on how to solve a customer service problem will help you solve most problems with the company. You can also refer to the executive contacts below.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Chase Bank mailing address

383 Madison Avenue
New York, N.Y 10179

Chase Bank social media channels

X


Chase Bank executive customer service contacts

Primary Contact
Marianne Lake
Co-CEO of Consumer u0026 Community Banking
383 Madison Avenue
New York, N.Y 10179
marianne.lake@jpmchase.com

Secondary Contact
Jennifer Piepszak
Co-CEO of Consumer u0026 Community Banking (CCB)
383 Madison Avenue
New York, N.Y 10179
jpmcinvestorrelations@jpmchase.com

Chief Executive
Jamie Dimon
Chairman and Chief Executive Officer
383 Madison Avenue
New York, N.Y 10179
jamie.dimon@jpmchase.com
(212) 270-1111

Alternate email for Dimon: executive.office@chase.com

Frequently asked questions about Chase Bank

Chase Bank customer support is available by phone at (800) 935-9935.

You can reach Chase Bank at chase.executive.office@chase.com.

Chase’s customer service is available 24/7.

The best way is to close the account online, or go to a Chase branch and ask to speak with a banker and they can help you.

Call the Chase Bank customer service at (800) 935-9935 and follow the instructions to verify your account information.

Sign in to your account, go to Summary, select your Merchant Services account, click on the arrow next to the settled transaction you’d like to refund, and click Issue Refund.

Find and select the transaction you are concerned about, review the details, and click Dispute Transaction to start the process.

Call Chase customer service at (800) 432-3117 and ask to speak to a Chase representative, explain the situation, and explain why you wish to dispute the charge on your card.

You can access the Chase Digital Assistant on your Chase mobile app.

It’s easy to update your credit card payment on the go. Here’s how:
  

1.   After signing in, choose the account for the card you want and tap “Show details”

2.   Tap “Manage” next to “Automatic payments,” then tap “Edit” in the top right corner

3.   Change the amount, the pay-from account, or turn off automatic payments

4.   Tap “Done,” then confirm your choices.   Finally, tap “Update automatic payments.”

Chase’s customer service phone number for all callers is 1-212-270-6000.

You can file a complaint with Chase’s customer service department by calling (800) 935-9935.

Frequently asked questions about Chase Bank

How can I contact Chase Bank customer service?

Chase Bank customer support is available by phone at (800) 935-9935.

What is Chase Bank’s customer service email address?

You can reach Chase Bank at chase.executive.office@chase.com.

What are Chase Bank’s customer service hours?

Chase’s customer service is available 24/7.

How do I cancel my Chase service?

The best way is to close the account online, or go to a Chase branch and ask to speak with a banker and they can help you.

Call the Chase Bank customer service at (800) 935-9935 and follow the instructions to verify your account information.

How do I get a refund from Chase?

Sign in to your account, go to Summary, select your Merchant Services account, click on the arrow next to the settled transaction you’d like to refund, and click Issue Refund.

Find and select the transaction you are concerned about, review the details, and click Dispute Transaction to start the process.

Call Chase customer service at (800) 432-3117 and ask to speak to a Chase representative, explain the situation, and explain why you wish to dispute the charge on your card.

Does Chase have customer service chat support?

You can access the Chase Digital Assistant on your Chase mobile app.

How do I update my credit card payment?

It’s easy to update your credit card payment on the go. Here’s how:
1.   After signing in, choose the account for the card you want and tap “Show details”

2.   Tap “Manage” next to “Automatic payments,” then tap “Edit” in the top right corner

3.   Change the amount, the pay-from account, or turn off automatic payments

4.   Tap “Done,” then confirm your choices.   Finally, tap “Update automatic payments.”

What is Chase’s customer service phone number for international customers?

Chase’s customer service phone number for all callers is 1-212-270-6000.

How do I file a complaint with Chase customer service?

You can file a complaint with Chase’s customer service department by calling (800) 935-9935.

How to get professional help with your Chase Bank problem

If you need help with Chase Bank, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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