Celebrity Cruises Customer Service Contacts

Celebrity Cruises is a cruise line owned by Royal Caribbean International. The company is headquartered in Miami.

Responsiveness rating

3/5

Celebrity Cruises often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Celebrity Cruises

Most Celebrity Cruise problems are handled quietly and to the customer's satisfaction -- and usually without our involvement. We like that.

How to resolve a problem with Celebrity Cruises

Our team recommends you go through normal channels -- put everything in writing -- but don't hesitate to appeal to an executive. Celebrity's executives are usually responsive.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

1050 Caribbean Way
Miami, FL 33132
https://www.celebritycruises.com/

Phone Contacts

Main: (800) 647-2251
Customer Service: (800) 256-6649

Reservations: 800 647 2251
Celebrity Website Assistance: 800 722 5941
Group Bookings: 888 727 4907
Corporate Group Quotes: 800 722 5934
Charter Quotes: 800 722 5934
Cruise Gift Certificates: 888 837 5676
Online Check-in: 877 200 2897
Reservations and pre-cruise questions: 800 647 2251
Guests with Disabilities/Special Needs: 866 592 7225
Lost luggage and Lost & Found: 800 256 6649
Custom Air requests or inquiries: 800 636 2440