Celebrity Cruises Customer Service Contacts

Celebrity Cruises is a cruise line owned by Royal Caribbean International. The company is headquartered in Miami.

How to reach a person at Celebrity Cruises

Customer Service: (800) 256-6649

Celebrity Cruises Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Reservations: (800) 647-2251
Celebrity Website Assistance: (800) 722-5941
Group Bookings: (888) 727-4907
Corporate Group Quotes: (800) 722-5934
Charter Quotes: (800) 722-5934
Cruise Gift Certificates: (888) 837-5676
Online Check-in: (877) 200-2897
Reservations and pre-cruise questions: (800) 647-2251
Guests with Disabilities/Special Needs: (866) 592-7225
Lost luggage and Lost & Found: (800) 256-6649
Custom Air requests or inquiries: (800) 636-2440

What you need to know about Celebrity Cruises

Most Celebrity Cruise problems are handled quietly and to the customer’s satisfaction — and usually without our involvement. We like that.

How to resolve a problem with Celebrity Cruises

Our team recommends you go through normal channels — put everything in writing — but don’t hesitate to appeal to an executive. Celebrity’s executives are usually responsive.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Celebrity Cruises mailing address

Celebrity Cruises
1050 Caribbean Way
Miami, FL 33132

Celebrity Cruises social media channels


Celebrity Cruises executive customer service contacts

Primary Contact
Jennifer Morales
Director, Celebrity Engagement Center
1050 Caribbean Way
Miami, FL 33132
[email protected]

Secondary Contact
Ashley Whitaker
Retreat Manager
1050 Caribbean Way
Miami, FL 33132
[email protected]

Chief Executive
Laura Hodges Bethge
1050 Caribbean Way
Miami, FL 33132
[email protected]
(888) 751-7804

How to get professional help with your Celebrity Cruises problem

If you need help with Celebrity Cruises, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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