Celebrity Cruises Customer Contact Information

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Celebrity Cruises is a cruise line founded in 1988 by the Greece-based Chandris Group. In 1997, Celebrity Cruises Ltd. merged with Royal Caribbean International to become Royal Caribbean Cruises Ltd., which operates Celebrity, Royal Caribbean International, Azamara Club Cruises, Pullmantur Cruises and CDF Croisières de France. The signature “Χ” displayed on the funnel of Celebrity ships is the Greek letter chi, for “Chandris”. The company has its headquarters in Miami. In addition to offering vacations visiting all continents, Celebrity also provides immersive Cruisetour experiences in Alaska, Australia/New Zealand, Canada, Europe and South America totaling 11 ships.

1050 Caribbean Way
Miami, FL 33132

Phone Contacts

Main: (800) 647-2251
Customer Service: (800) 256-6649

Reservations: 800 647 2251
Celebrity Website Assistance: 800 722 5941
Group Bookings: 888 727 4907
Corporate Group Quotes: 800 722 5934
Charter Quotes: 800 722 5934
Cruise Gift Certificates: 888 837 5676
Online Check-in: 877 200 2897
Reservations and pre-cruise questions: 800 647 2251
Guests with Disabilities/Special Needs: 866 592 7225
Lost luggage and Lost & Found: 800 256 6649
Custom Air requests or inquiries: 800 636 2440

Email Contacts

[email protected]

Social Media Contacts


Executive Contacts

Primary Contact
Jennifer Morales
Director, Celebrity Engagement Center
1050 Caribbean Way
Miami, FL 33132
[email protected]

Secondary Contact
Ashley Whitaker
Retreat Manager
1050 Caribbean Way
Miami, FL 33132
[email protected]

Chief Executive
Lisa Lutoff-Perlo
President and Chief Executive Officer
1050 Caribbean Way
Miami, FL 33132
[email protected]

Richard Fain is the chairman of Royal Caribbean, Celebrity’s parent company. [email protected]

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