Celebrity Cruises is a cruise line owned by Royal Caribbean International. The company is headquartered in Miami.
Celebrity Cruises Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
Reservations: (800) 647-2251
Celebrity Website Assistance: (800) 722-5941
Group Bookings: (888) 727-4907
Corporate Group Quotes: (800) 722-5934
Charter Quotes: (800) 722-5934
Cruise Gift Certificates: (888) 837-5676
Online Check-in: (877) 200-2897
Reservations and pre-cruise questions: (800) 647-2251
Guests with Disabilities/Special Needs: (866) 592-7225
Lost luggage and Lost & Found: (800) 256-6649
Custom Air requests or inquiries: (800) 636-2440
What you need to know about Celebrity Cruises
Most Celebrity Cruise problems are handled quietly and to the customer’s satisfaction — and usually without our involvement. We like that.
How to resolve a problem with Celebrity Cruises
Our team recommends you go through normal channels — put everything in writing — but don’t hesitate to appeal to an executive. Celebrity’s executives are usually responsive.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Celebrity Cruises mailing address
Celebrity Cruises
1050 Caribbean Way
Miami, FL 33132
https://www.celebritycruises.com/
Celebrity Cruises social media channels
Celebrity Cruises executive customer service contacts
Primary Contact
Jennifer Morales
Director, Celebrity Engagement Center
1050 Caribbean Way
Miami, FL 33132
jennifermorales@celebrity.com
Secondary Contact
Ashley Whitaker
Retreat Manager
1050 Caribbean Way
Miami, FL 33132
mwhitaker@celebrity.com
Chief Executive
Laura Hodges Bethge
President
1050 Caribbean Way
Miami, FL 33132
LBethge@celebrity.com
(888) 751-7804
How can I contact Celebrity Cruises customer service?
For general inquiries, reservations, and assistance call Celebrity Cruises at (888) 751-7804 (U.S. and Canada) or visit its contact page.
What is the phone number for Celebrity Cruises loyalty program?
To inquire about the Captain’s Club loyalty program, call (844) 418-6824.
What is the email format for Celebrity Cruises?
The most common email format for Celebrity Cruises employees is [first_initial][last]@celebritycruises.com or [first][last]@celebritycruises.com
Where is the Celebrity Cruises head office?
The headquarters of Celebrity Cruises is located at 1050 Caribbean Way, Miami, FL 33132.
Does Celebrity Cruises have Wi-Fi?
Yes, Celebrity Cruises offers onboard Wi-Fi packages.
How to get professional help with your Celebrity Cruises problem
If you need help with Celebrity Cruises, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
