Celebrity Cruises
Celebrity Cruises is a premium cruise line owned by Royal Caribbean Group. The company is headquartered in Miami.
What you need to know about Celebrity Cruises
Most issues with Celebrity Cruises are resolved quietly and to the customer’s satisfaction, usually without our involvement. There are a few exceptions. In this case, Celebrity Cruises overcharged this customer.
- Celebrity Cruises' customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Celebrity Cruises with our insider guide or through its executive contacts.
- Celebrity Cruises' customer service policies are standard. Here are our frequently asked questions about Celebrity Cruises.
How to resolve a problem with Celebrity Cruises
Try self-service first
Use our proven resolution methods, or Celebrity Cruises’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Celebrity Cruises respond?
Representatives are available 7 days a week from 7 a.m. to midnight Eastern time.
Representatives are available 7 days a week from 7 a.m. to midnight Eastern time.
Celebrity Cruises offers live chat on its website, starting with a chatbot to handle common questions and connecting to a live agent for more detailed support, available 7 days a week from 8 a.m. to midnight Eastern time.
Celebrity Cruises is active on Facebook, X, Instagram, LinkedIn, YouTube, TikTok and Pinterest.
Celebrity Cruises’ help center/FAQ provides quick answers to common questions regarding bookings, itineraries, onboard services, shore excursions, loyalty programs and travel policies.
Celebrity Cruises customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Celebrity Cruises self-service links
Celebrity Cruises customer service policies
Celebrity Cruises loyalty program
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
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Frequently asked questions about Celebrity Cruises
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