Celebrity Cruises Customer Service Contacts

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Celebrity Cruises is a cruise line owned by Royal Caribbean International. The company is headquartered in Miami.

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What you need to know about Celebrity Cruises

Most Celebrity Cruise problems are handled quietly and to the customer's satisfaction -- and usually without our involvement. We like that.

How to resolve a problem with Celebrity Cruises

Our team recommends you go through normal channels -- put everything in writing -- but don't hesitate to appeal to an executive. Celebrity's executives are usually responsive.


1050 Caribbean Way
Miami, FL 33132

Phone Contacts

Main: (800) 647-2251
Customer Service: (800) 256-6649

Reservations: (800) 647-2251
Celebrity Website Assistance: (800) 722-5941
Group Bookings: (888) 727-4907
Corporate Group Quotes: (800) 722-5934
Charter Quotes: (800) 722-5934
Cruise Gift Certificates: (888) 837-5676
Online Check-in: (877) 200-2897
Reservations and pre-cruise questions: (800) 647-2251
Guests with Disabilities/Special Needs: (866) 592-7225
Lost luggage and Lost & Found: (800) 256-6649
Custom Air requests or inquiries: (800) 636-2440

Email Contacts

[email protected]
[email protected]

Social Media Contacts


Executive Contacts

Primary Contact
Jennifer Morales
Director, Celebrity Engagement Center
1050 Caribbean Way
Miami, FL 33132
[email protected]

Secondary Contact
Ashley Whitaker
Retreat Manager
1050 Caribbean Way
Miami, FL 33132
[email protected]

Chief Executive
Laura Hodges Bethge
1050 Caribbean Way
Miami, FL 33132
(888) 751-7804
[email protected]

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