Celebrity Cruises is a cruise line owned by Royal Caribbean International. The company is headquartered in Miami.
What you need to know about Celebrity Cruises
Most Celebrity Cruise problems are handled quietly and to the customer's satisfaction -- and usually without our involvement. We like that.
How to resolve a problem with Celebrity Cruises
Our team recommends you go through normal channels -- put everything in writing -- but don't hesitate to appeal to an executive. Celebrity's executives are usually responsive.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
1050 Caribbean Way
Miami, FL 33132
https://www.celebritycruises.com/
Phone Contacts
Main: (800) 647-2251
Customer Service: (800) 256-6649
Reservations: 800 647 2251
Celebrity Website Assistance: 800 722 5941
Group Bookings: 888 727 4907
Corporate Group Quotes: 800 722 5934
Charter Quotes: 800 722 5934
Cruise Gift Certificates: 888 837 5676
Online Check-in: 877 200 2897
Reservations and pre-cruise questions: 800 647 2251
Guests with Disabilities/Special Needs: 866 592 7225
Lost luggage and Lost & Found: 800 256 6649
Custom Air requests or inquiries: 800 636 2440
Email Contacts
Social Media Contacts
Executive Contacts
Primary Contact
Jennifer Morales
Director, Celebrity Engagement Center
1050 Caribbean Way
Miami, FL 33132
[email protected]
Secondary Contact
Ashley Whitaker
Retreat Manager
1050 Caribbean Way
Miami, FL 33132
[email protected]
Chief Executive
Lisa Lutoff-Perlo
President and Chief Executive Officer
1050 Caribbean Way
Miami, FL 33132
[email protected]
Richard Fain is the chairman of Royal Caribbean, Celebrity’s parent company. [email protected]