Celebrity Cruises Customer Service Contacts

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Celebrity Cruises is a cruise line owned by Royal Caribbean International. The company is headquartered in Miami.

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What you need to know about Celebrity Cruises

Most Celebrity Cruise problems are handled quietly and to the customer's satisfaction -- and usually without our involvement. We like that.

How to resolve a problem with Celebrity Cruises

Our team recommends you go through normal channels -- put everything in writing -- but don't hesitate to appeal to an executive. Celebrity's executives are usually responsive.


1050 Caribbean Way
Miami, FL 33132

Phone Contacts

Main: (800) 647-2251
Customer Service: (800) 256-6649

Reservations: 800 647 2251
Celebrity Website Assistance: 800 722 5941
Group Bookings: 888 727 4907
Corporate Group Quotes: 800 722 5934
Charter Quotes: 800 722 5934
Cruise Gift Certificates: 888 837 5676
Online Check-in: 877 200 2897
Reservations and pre-cruise questions: 800 647 2251
Guests with Disabilities/Special Needs: 866 592 7225
Lost luggage and Lost & Found: 800 256 6649
Custom Air requests or inquiries: 800 636 2440

Email Contacts

[email protected]

Social Media Contacts


Executive Contacts

Primary Contact
Jennifer Morales
Director, Celebrity Engagement Center
1050 Caribbean Way
Miami, FL 33132
[email protected]

Secondary Contact
Ashley Whitaker
Retreat Manager
1050 Caribbean Way
Miami, FL 33132
[email protected]

Chief Executive
Lisa Lutoff-Perlo
President and Chief Executive Officer
1050 Caribbean Way
Miami, FL 33132
[email protected]

Richard Fain is the chairman of Royal Caribbean, Celebrity’s parent company. [email protected]

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