Carnival Cruise Line

Carnival Cruise Line, a subsidiary of Carnival Corporation, operates cruise ships and is headquartered in Doral, Florida

Telephone
Main : (305) 599-2600
Customer service : (800) 764-7419
Toll Free : (800) 438-6744
Mailing address
3655 NW 87th Avenue
Miami, FL 33178
Website
carnival.com

What you need to know about Carnival Cruise Line

We receive occasional complaints about Carnival Cruise Line. Here’s one where a reader was overcharged for his engagement photos, and a refund issue. Carnival Cruise charged this traveler a $500 cancellation fee.

How to resolve a problem with Carnival Cruise Line

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

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Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Carnival Cruise Line customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Arlene Brown
Senior Director of Customer Care
Secondary
Lars Ljoen
Executive Vice President and Chief Operations Officer
Chief Executive
Christine Duffy

Frequently asked questions about Carnival Cruise Line

Monday to Friday, 9 a.m. to 10 p.m.; Saturday and Sunday 9 a.m. to 6 p.m. (all times Eastern).
You can cancel your reservation with Carnival Cruise Line, but the rules vary based on your booking, your location and the sailing date. Here's what you need to know:
  1. Before final payment: If you cancel before making your final payment, there's usually no penalty unless you've booked a specific promotion with a non-refundable deposit or fare.
  2. After final payment: Once you've made your final payment, there may be cancellation penalties, which will increase as the departure date gets closer.
Here are some specific cancellation policies for different promotions:
  • Early Saver: The deposit is nonrefundable once you've made the booking. If you cancel before the final payment due date, you'll get a future cruise credit for the deposit amount minus a $50 per person service fee.
  • Super Saver: The deposit is nonrefundable once you've made the booking.
  • Pack and Go: The entire fare is nonrefundable once you've made the booking.
If you booked directly with Carnival, you can check if your booking has cancellation penalties by logging into your carnival.com profile. If you booked through a travel agent, you'll need to contact your agent directly.

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