Carnival Cruise Line Customer Service Contacts

Carnival Cruise Line, a subsidiary of Carnival Corporation, operates cruise ships and is headquartered in Doral, Florida

How to reach a person at Carnival Cruise Line

Customer service:  (800) 764-7419

Toll Free: (800) 438-6744

Carnival Cruise Line Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Carnival Cruise Line

We receive occasional complaints about Carnival Cruise Line. Here’s one where a reader was overcharged for his engagement photos, and a refund issue.

How to resolve a problem with Carnival Cruise Line

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Carnival Cruise Line mailing address

3655 NW 87th Avenue
Miami, FL 33178

Carnival Cruise Line social media channels


Carnival Cruise Line executive customer service contacts

Primary Contact
Arlene Brown
Senior Director of Customer Care
3655 NW 87th Avenue
Miami, FL 33178
[email protected]

Alternative: [email protected]

Secondary Contact
Neil Palomba
Executive Vice President and Chief Operations Officer
3655 NW 87th Avenue
Miami, FL 33178
[email protected]

Chief Executive
Christine Duffy
3655 NW 87th Avenue
Miami, FL 33178
[email protected]
(305) 406-5437

What is Carnival Cruise Line's emergency contact number?

How can I contact Carnival Cruise Line's customer service?

When can I contact Carnival Cruise Line's customer service

Monday to Friday, 9 a.m. to 10 p.m.; Saturday and Sunday 9 a.m. to 6 p.m. (all times Eastern).

Can I cancel my reservation with Carnival Cruise Line?

You can cancel your reservation with Carnival Cruise Line, but the rules vary based on your booking, your location and the sailing date. Here’s what you need to know:

  1. Before final payment: If you cancel before making your final payment, there’s usually no penalty unless you’ve booked a specific promotion with a non-refundable deposit or fare.
  2. After final payment: Once you’ve made your final payment, there may be cancellation penalties, which will increase as the departure date gets closer.

Here are some specific cancellation policies for different promotions:

  • Early Saver: The deposit is nonrefundable once you’ve made the booking. If you cancel before the final payment due date, you’ll get a future cruise credit for the deposit amount minus a $50 per person service fee.
  • Super Saver: The deposit is nonrefundable once you’ve made the booking.
  • Pack & Go: The entire fare is nonrefundable once you’ve made the booking.

If you booked directly with Carnival, you can check if your booking has cancellation penalties by logging into your profile. If you booked through a travel agent, you’ll need to contact your agent directly.

How to get professional help with your Carnival Cruise Line problem

If you need help with Carnival Cruise Line, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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