Avon Customer Service Contacts

Avon is a direct seller of beauty, household, and personal care products.

How to reach a person at Avon

Customer service:  (800) 367-2866

Toll-Free: (800) 367-2866

Avon Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Avon’s mailing address

One Liberty Plaza
165 Broadway
New York, NY W4 5HR
Telephone:(212) 282-6000

Avon’s social media channels


Avon’s executive customer service contacts

Primary Contact
Jonathan Myers
Executive Vice President and Chief Operating Officer
Building 6, Chiswick Park
566 Chiswick High Road
London, United Kingdom W4 5HR
[email protected]


Secondary Contact
Miguel Fernandez
Global President
Building 6, Chiswick Park
566 Chiswick High Road
London, United Kingdom W4 5HR
[email protected]


Sheri McCoy
Chief Executive Officer
One Liberty Plaza
165 Broadway
Lower Manhattan, New York 10006
[email protected]
(212) 282-6000


Frequently asked questions about Avon

How can I contact the product information center?

The product information center telephone number is (800) 445-2866.

How can I contact Avon customer service?

YCall (800) 367-2866 or send an online message through the Avon online form.

How can I get a refund from Avon customer service?

To get a refund from Avon in the United States, here’s what you need to do:

  1. Understand Avon’s return policy: Avon allows customers to return products within 90 days of purchase. This applies to both Avon products and third-party items sold on their website.
  2. Ensure the product meets the return criteria: Make sure the product you want to return meets Avon’s criteria for returns.
  3. Contact Avon customer service: Reach out to Avon’s customer service team by email or call (800) 500-2866.
  4. Follow the return instructions: Avon will provide instructions on how to return the product. Follow these guidelines carefully.
  5. Track the return shipment: Once you’ve shipped the product back to Avon, keep track of the return shipment. This ensures that your return is processed smoothly.
  6. Await confirmation and refund: After Avon receives the package at their facility, they will process the refund within two weeks. Allow up to two billing cycles for the credit amount to appear on your monthly statement.

How to get professional help with your Avon problem

If you need help with Avon, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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