Avios is a travel rewards currency used by airlines like British Airways and Iberia for flights, upgrades, and other redemptions.
How to reach a person at Avios
Avios Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Avios
What you need to know about Avios
Customer service experiences with Avios can be a hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Avios’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Avios with our insider guide or through our executive contacts.
- Avios’ customer service policies are standard. Here are our frequently asked questions about Avios.
Avios customer service response times
Avios’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Avios does not offer phone support. |
| Email support | Avios does not offer email support. |
| Online contact form | Responses via the online contact form are usually within a few business days. |
| Live chat support | Avios does not offer live chat support. |
| Social media | Response times on social media depend on platform activity, but Avios aims to reply within a few hours to a day. |
How to resolve a problem with Avios
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Avios mailing address
100 Baker Street
London, W1U 6TT United Kingdom
Avios executive customer service contacts
Primary Contact
Anthony Cuddy
Customer Service, Sales and Multi Media Manager
100 Baker Street
London, W1U 6TT United Kingdom
anthony.cuddy@avios.com
Secondary Contact
Tracey Jones
Customer Service Manager
100 Baker Street
London, W1U 6TT United Kingdom
tracey.jones@avios.com
Chief Executive
Adam Daniels
100 Baker Street
London, W1U 6TT United Kingdom
adam.daniels@avios.com
Who owns Avios?
Can I call or email Avios?
No, Avios does not offer phone or email support.
Does Avios have an online contact form?
Yes, you can find the online contact form here.
How to get professional help with your Avios problem
If you need help with Avios, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.