Avios is owned by International Airlines Group (IAG), the parent company of British Airways, Iberia, Aer Lingus, and Vueling.
Avios
Avios is a travel rewards currency used by airlines like British Airways and Iberia for flights, upgrades, and other redemptions.
What you need to know about Avios
Customer service experiences with Avios can be a hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Avios’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Avios with our insider guide or through our executive contacts.
- Avios' customer service policies are standard. Here are our frequently asked questions about Avios.
How to resolve a problem with Avios
Try self-service first
Use our proven resolution methods, or Avios’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Avios respond?
Phone support
Avios does not offer phone support.
Email support
Avios does not offer email support.
Online contact form
Responses via the online contact form are usually within a few business days.
Live chat support
Avios does not offer live chat support.
Social media
Response times on social media depend on platform activity, but Avios aims to reply within a few hours to a day.
Verified contacts
Avios customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Avios self-service links
To collect Avios, join a participating loyalty program and earn points through everyday spending with over 2,000 partners, including airlines like British Airways, retailers such as John Lewis and Marks & Spencer, and services like Uber. You can also accumulate Avios by booking flights, hotels, car hire, and experiences through affiliated platforms.
Avios customer service policies
Avios' privacy policy outlines how it collects, uses, and protects personal data of its users.
Avios loyalty program
Avios itself is a rewards currency, not a standalone loyalty program.
Frequently asked questions about Avios
No, Avios does not offer phone or email support.
Yes, you can find the online contact form here.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published February 12, 2025. Updated October 26, 2025.