Vueling Airlines Customer Service Contacts

Vueling Airlines is a Spanish low-cost airline based in Barcelona.

How to reach a person at Vueling Airlines

Customer service: +34-931-518-158

Vueling Airlines Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Vueling Airlines

We receive occasional complaints about Vueling. One of them is about Vueling rescheduling this passenger’s flight without informing her.

How to resolve a problem with Vueling Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Vueling Airlines mailing address

Parque de Negocios Mas Blau II
Pla de l’Estany, 5
ES-08820 El Prat de Llobregat, Barcelona, Spain

Vueling Airlines social media channels


Vueling Airlines executive customer service contacts

Primary Contact
Carolyn Prowse
Chief Commercial, Customer, Strategy and Network Officer
Parque de Negocios Mas Blau II
Pla de l’Estany, 5
ES-08820 El Prat de Llobregat , Barcelona, Spain
carolyn.prowse@vueling.com

Secondary Contact
Adam Barnes
Head of Ecommerce
Barcelona
Catalonia, Spain
adam.barnes@vueling.com

Chief Executive
Marco Sansavini
Parque de Negocios Mas Blau II
Pla de l’Estany, 5
ES-08820 El Prat de Llobregat , Barcelona, Spain
marco.sansavini@vueling.com

Frequently asked questions about Vueling Airlines

Does Vueling Airlines have hubs?

Yes. The hubs are located in Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport (in Rome).

How can I contact the lost luggage department?

Does Vueling Airlines have an online contact form?

Yes, you can access the online contact form here.

How do I check my flight status with Vueling?

To check your Vueling flight status:

  1. Go to the flight status part on the Vueling website or app.
  2. Here you can find the following:
  • When your flight is supposed to leave.
  • If there’s a new departure time.
  • Which terminal your flight is leaving from and arriving at.
  • Your boarding gate (once it’s available).
  • Where to pick up your luggage.
  • Any updates about changes to your flight.

How do I check in for my Vueling Airlines flight?

You can check in online through the Vueling Airlines website or mobile app starting 7 days up to 1 hour before the scheduled departure time. You can also check in at the airport using the self-service kiosks or check-in counters.

What documents do I need for check-in and boarding?

You will need a valid passport or national ID card, depending on your destination, along with your boarding pass. Ensure you have any necessary visas or travel authorizations required for your trip.

How do I report lost or damaged baggage?

If your baggage is lost or damaged, report it immediately at the airport’s Lost and Found desk before leaving the baggage claim area. You can also contact Vueling Airlines customer service for further assistance and to track the status of your baggage claim.

How to get professional help with your Vueling Airlines problem

If you need help with Vueling Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help