Aer Lingus Customer Service Contacts

Aer Lingus is an airline based in Ireland. It is a wholly-owned subsidiary of International Airlines Group, the parent company of British Airways and Iberia Airlines.

How to reach a person at Aer Lingus

Customer Service: (516) 622-4022

Toll Free: (800) 474-7424

International: +353-1-8868202

Aer Lingus Responsiveness rating


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What you need to know about Aer Lingus

The company responds to most customer complaints in a satisfactory manner. We receive a fair number of complaints about the airline. Here’s one from a passenger delayed an entire day on an Aer Lingus flight. And here’s a case involving a passenger who overpaid for her checked bags.

How to solve a problem with Aer Lingus

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Aer Lingus mailing address

Aer Lingus North America headquarters
300 Jericho Quadrangle
Suite 130
Jericho, NY 11753

Aer Lingus social media channels


Aer Lingus executive customer service contacts

Primary Contact
Paula Donaghy
Head of Consumer Public Relations
Aer Lingus North America Headquarters
300 Jericho Quadrangle
Suite 130
Jericho, NY 11753
[email protected]

Secondary Contact
Bill Byrne
US Executive Vice President
Aer Lingus
Dublin Airport
[email protected]
+353 818 365 022

Chief Executive
Lynne Embleton
Chief Executive Officer
Aer Lingus
Dublin Airport
[email protected]

Frequently asked questions about Aer Lingus

What is the Aer Lingus Baggage Services number?

Call the bag tracing team at +353-1-761-7838 to report delayed or missing baggage.

Can I text during Aer Lingus flights?

You can use your mobile phone for calls, text, and data onboard Aer Lingus flights.

How do I file a complaint or claim with Aer Lingus?

To make a new complaint or claim, complete the post travel enquiry form. For existing complaints, use the case update form. If applicable, you can also explore the online dispute resolution platform set up by the European Commission.

Is Aer Lingus a full-service airline?

Aer Lingus operates as a value hybrid airline that offers various services. Hybrid airlines are companies that adopt a budget-friendly approach yet prioritize delivering legacy airline service.

What are the bag size allowances on Aer Lingus flights?

Checked baggage options on flights within Europe:

  • 20 kg / 44 lb in 1 bag: This is the most popular option.
  • 25 kg / 54 lb in 1 bag: A larger bag for when you need more space and weight.
  • 40 kg / 88 lb in 2 bags: Two bags with a combined total weight of 40 kg / 88 lb.

Maximum dimensions for any single bag: (length + width + height) = 158 cm (62″). No individual piece can weigh more than 32 kg / 70 lb.

Baggage allowances vary based on fare type, and fees apply for additional weight or bags. Economy Saver fares do not include checked bags; fees apply for these fares.

Pooling or sharing of the 20 kg checked baggage allowance is permitted with a travel companion within the same booking.

Maximum size for a personal item (e.g., handbag or laptop bag): Height 55cm, width 40 cm, depth 24 cm, with a maximum weight of 10 kg.

One fully collapsible buggy/stroller is allowed free of charge for an infant or child booking, along with one of the following items: car seat, booster seat, or travel cot.

Excess baggage fees apply if you arrive at the airport with bags to check without prebooking. Bag fees are nonrefundable.

How can I get a refund from Aer Lingus?

To request a refund from Aer Lingus, follow these steps:

  1. Visit the Aer Lingus refund request form.
  2. Fill out the form with the required information.
  3. After you submit the form you will receive a confirmation email indicating that your request has been received.

Does Aer Lingus offer Wi-Fi on its flights?

Wi-Fi availability varies by flight. Some Aer Lingus flights offer inflight connectivity.

How can I escalate an Aer Lingus complaint?

To escalate an Aer Lingus complaint, you have several options:

  1. Post travel enquiry form:
  2. Case update form:
    • If you want to update an existing complaint or claim, use the case update form on the Aer Lingus website.
  3. Contact Aer Lingus Customer Service:
    • Reach out to Aer Lingus customer service by calling (516) 622-4022.

Can I claim both a flight refund and compensation from Aer Lingus?

If your Aer Lingus flight is canceled and you don’t opt for an alternative flight, you’re entitled to a refund. Additionally, if your Aer Lingus flight is canceled less than 14 days before departure, you may be eligible for compensation. For flight delays of at least 3 hours, you’re entitled to up to 520 pounds in compensation.

Aer Lingus, being based within the EU, adheres to EC 261, one of the world’s most comprehensive laws for air passenger rights. If you believe you qualify for compensation or a refund, follow these steps:

  1. Submit a disrupted flight refund form:
    • Use the form to request a refund if your flight was canceled due to a disruption. Your flight booking will be canceled, and the refund will be processed. Please note that this booking cannot be reinstated after cancellation.
  2. Contact Aer Lingus customer service:
    • For other compensation-related issues or concerns about your customer experience, reach out to Aer Lingus customer service via chat or by phone at (516) 622-4022.

What are Aer Lingus customer service hours?

Aer Lingus customer service operates 24/7.

Which country owns Aer Lingus?

Aer Lingus is the flag carrier of Ireland and is now a wholly owned subsidiary of International Airlines Group (IAG).

How to get professional help with your Aer Lingus problem

If you need help with Aer Lingus, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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