Aer Lingus Customer Service Contacts

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Aer Lingus is an airline based in Ireland.  It is a wholly owned subsidiary of International Airlines Group, the parent company of British Airways and Iberia Airlines.

Responsiveness rating

rating
3/5

What you need to know about Aer Lingus

The company responds to most customer complaints in a satisfactory manner. We receive a fair number of complaints about the airline. Here's one from a passenger delayed an entire day on an Aer Lingus flight. And here's a case involving a passenger who overpaid for her checked bags.

How to resolve a problem with Aer Lingus

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Address

Aer Lingus North America Headquarters
300 Jericho Quadrangle
Suite 130
Jericho, New York 11753
https://www.aerlingus.com/html/en-US/home.html


Phone Contacts

Main: (516) 577-5700
Customer Service: (516) 622-4022
Toll Free: (800) 474-7424
International: +353 1 8868202


Social Media Contacts

Twitter


Executive Contacts

Primary Contact
Paula Donaghy
Head of Consumer Public Relations
Aer Lingus North America Headquarters
300 Jericho Quadrangle
Suite 130
Jericho, New York 11753
[email protected]

Secondary Contact
Bill Byrne
US Executive Vice President
Aer Lingus
Dublin Airport
Dublin, Ireland
+353 818 365 022
[email protected]

Chief Executive
Lynne Embleton
Chief Executive Officer
Aer Lingus
Dublin Airport
Dublin, Ireland
[email protected]


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