American Express Customer Service Contact Support Via Phone Email Exec Contacts

The American Express Company, also known as Amex, is an American multinational financial services corporation headquartered in Manhattan’s Three World Financial Center in New York City.

You may wish to check out some of our successfully resolved cases with American Express.

Responsiveness rating

3/5

American Express often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about American Express

We receive an occasional complaint about American Express. This customer's account was charged four times by a resort. American Express is refusing to help resolve the issue. This customer had a small bill due, but American Express caused chaos while trying to collect the payment.

How to resolve a problem with American Express

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.