American Express Customer Service Contacts

The American Express Company, also known as Amex, is an American multinational financial services corporation headquartered in New York.

How to reach a person at American Express

Customer Service:  (800) 528-4800

Toll Free: (800) 528-4800

American Express Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about American Express

We receive an occasional complaint about American Express. This customer’s account was charged four times by a resort. American Express is refusing to help resolve the issue. This customer had a small bill due, but American Express caused chaos while trying to collect the payment.

How to resolve a problem with American Express

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

American Express’s mailing address

200 Vesey Street
50th Floor
New York, NY 10285-0001

American Express’s social media channels


American Express’s executive customer service contacts

Primary Contact
Doug Buckminster
Group President, Global Consumer Services
200 Vesey Street
50th Floor
New York, NY 10285-0001
[email protected]

Chairman and CEO
Stephen Squeri
Chairman and CEO
200 Vesey Street
50th Floor
New York, NY 10285-0001
[email protected]

Also, try: [email protected]

(800) 678-0745 (Amex Responsible Lending Group) – For issues with a no-limit charge card

Frequently asked questions about American Express

How can I contact American Express customer service?

Phone: You can reach American Express customer service by calling either (800) 528-4800 or (800) 383-4800. These lines are open all day, every day, and are for people who already have an American Express card.

Online Chat: If you prefer to chat online, just log in to your American Express account and click the blue “chat” box in the bottom right corner to talk to a customer service representative.

What are the American Express customer service hours of operation?

American Express customer service is available 24/7.

How do I update my details on my American Express account?

To update your details on your American Express US account, follow these steps:

  1. Log in to your American Express account on its website.
  2. Navigate to the “account settings” or “profile” section.
  3. Look for options like “edit profile” or “update account information.”
  4. Select the details you want to change, such as your address, phone number, or email.
  5. Follow the prompts to enter your new information.
  6. Review and confirm the changes before submitting.
  7. You may need to verify your identity through security measures like entering a code sent to your phone or email.
  8. Once confirmed, your details will be updated in their system.

If you encounter any issues or need further assistance, you can contact American Express customer service for support.

How can I close my American Express account?

To close your American Express account, here’s what you can do:

Phone: Dial the number on the back of your card. If you’re outside the US, call collect at 1-336-393-1111. If you want to cancel your corporate card, you might need to reach out to your company’s program administrator.

Online Chat: Log in to your American Express account and click on the blue “chat” box at the bottom right to talk to a customer service representative.

Remember, your account must have a balance of zero to close it.

How to get professional help with your American Express problem

If you need help with American Express, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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