American Express Customer Service Contacts

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The American Express Company, also known as Amex, is an American multinational financial services corporation headquartered in Manhattan’s Three World Financial Center in New York City.

You may wish to check out some of our successfully resolved cases with American Express.

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What you need to know about American Express

We receive an occasional complaint about American Express. This customer's account was charged four times by a resort. American Express is refusing to help resolve the issue. This customer had a small bill due, but American Express caused chaos while trying to collect the payment.

How to resolve a problem with American Express

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.


200 Vesey Street
50th Floor
New York, NY 10285-0001

Phone Contacts

Main: (212) 640-2000
Customer Service: (800) 528-4800
Toll Free: (800) 528-4800

(800) 678-0745 (Amex Responsible Lending Group) – For issues with a no limit charge card

Social Media Contacts


Executive Contacts

Primary Contact
Doug Buckminster
Group President, Global Consumer Services
200 Vesey Street
50th Floor
New York, NY 10285-0001
[email protected]

Chief Executive
Stephen Squeri
Chairman and CEO
200 Vesey Street
50th Floor
New York, NY 10285-0001
[email protected]

or try: [email protected]

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