American Express
American Express Company, also known as Amex, is an American bank holding company and multinational financial services corporation headquartered in New York City.
What you need to know about American Express
We receive occasional complaints about American Express. For example, American Express refused to help a customer who was charged four times for her vacation. And this customer had a small bill due, but American Express caused some chaos while trying to collect the payment.
How to resolve a problem with American Express
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
American Express customer service executives
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Frequently asked questions about American Express
- Log in to your American Express account on its website.
- Navigate to the "account settings" or "profile" section.
- Look for options like "edit profile" or "update account information."
- Select the details you want to change, such as your address, phone number, or email.
- Follow the prompts to enter your new information.
- Review and confirm the changes before submitting.
- You may need to verify your identity through security measures like entering a code sent to your phone or email.
- Once confirmed, your details will be updated in their system.
Outdated info? Report it here