Aldi, headquartered in Germany, is a global discount supermarket chain offering groceries such as fresh produce, meats, dairy, and household goods.
Aldi Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Aldi
What you need to know about Aldi
Aldi’s customer service typically aims to provide timely responses, but wait times can vary based on elements such as inquiry volume and the complexity of the issue.
- Aldi’s customer service response times may differ based on factors such as the contact method, inquiry volume, and issue complexity.
- Resolving a problem with Aldi is possible through our insider guide or by using its executive contacts.
- Aldi’s customer service policies remain consistent, and here are our frequently asked questions about the company.
Company customer service response times
Aldi’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Aldi’s customer service phone support typically responds quickly, but wait times may vary depending on call volume and the time of day. Call customer service at (855) 955-2534 from 9 a.m. to 8 p.m. Central time. |
| Email support | Aldi does not provide a direct customer service email address; instead, it operates through an online contact form for customer inquiries on its website. |
| Live chat | Aldi does not offer live chat support on its website; instead, customer service is handled through phone support or an online contact form. |
| Social media | Aldi’s customer service through social media typically responds within a few hours during business hours (9 a.m. to 8 p.m.), though response times can vary depending on the volume of inquiries and the platform used. The company is active on platforms such as Facebook and X, but more complex issues may be directed to phone support or an online form. Here’s how to reach Aldi via social media. |
| Help center/FAQ | Aldi’s customer service help center and FAQ section provide self-service support and are available 24/7. Response times for specific inquiries may vary, as more detailed issues often require submission through the online contact form, which can take a few days for a response. |
How to resolve a problem with Aldi
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Aldi mailing address
1200 N Kirk Road
Batavia, IL 60510
Aldi loyalty program
Aldi does not offer a loyalty program.
Aldi social media channels
Aldi executive customer service contacts
Primary Contact
Jeff Sanchez
Customer Service Manager
1200 N Kirk Road
Batavia, IL 60510
Jeffrey.Sanchez@aldi.us
Secondary Contact
Chadwick Kalter
Senior Customer Service Manager
1200 N Kirk Road
Batavia, IL 60510
Chadwick.Kalter@aldi.us
Lindsay Barton
Director of Operations
1200 N Kirk Road
Batavia, IL 60510
lindsay.barton@aldi.us
Chief Executive
Jason Hart
1200 N Kirk Road
Batavia, IL 60510
jas.hart@aldi.us
(630) 879-8100
Aldi customer service policies
What is Aldi's refund policy?
Aldi’s Twice as Nice Guarantee promises that if you’re not 100 percent satisfied with a product, you can return it for a replacement and a full refund. To qualify, return the product, including its packaging and any unused portion, to your local store. You’ll need a receipt for a refund to the original payment method; without one, Aldi will issue a Merchandise Credit gift card for the current retail price.
What is Aldi's privacy policy?
Aldi’s privacy policy outlines how the company collects, uses, and protects your personal information. It explains the types of data gathered, such as contact details and browsing information, and how those data are used to improve services, fulfill transactions, and comply with legal obligations.
What are Aldi's terms of use?
Aldi’s terms of use outline the rules and conditions for accessing and using the website and services. These terms cover various aspects, including user responsibilities, limitations of liability, intellectual property rights, and acceptable conduct on the site.
Aldi self-service links
How can I find an Aldi store near me?
Use Aldi’s online store locator on the website by entering your zip code or city to find the nearest store.
Will recalled products appear on Aldi's website?
Yes, recalled products will typically appear on Aldi’s website. Aldi posts product recall information under the “Product Recalls” section or in the customer service area, providing details about the affected products and instructions on how to return or get a refund.
Can I open an account via Aldi's website?
No, Aldi’s website does not require or support account creation for general shopping. It provides information like store locators, product details, and weekly ads. However, if you use third-party services like Instacart for delivery, you’ll need to create an account with them.
How can I contact Aldi customer service?
Call (855) 955-2534. or email us.customerservice@aldi.us.
What payment methods does Aldi accept?
Aldi accepts a variety of payment methods, including credit cards, debit cards, EBT, and contactless payments such as Apple Pay and Google Pay.
Does Aldi offer any gluten-free products?
Yes, Aldi offers gluten-free products, including snacks, baking items, and packaged goods.
How to get professional help with your Aldi problem
If you need help with Aldi, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Aldi?
Submit your review | |
Customer service contacts listed are unresponsive to my emails asking for follow up on the repeated unavailability of skim milk at the store where I shop.
I giving this awful review in hope to reach Aldi's. its just impossible to apply online to any of the stores, Just because when applying there is no option for user name when creating your profile. and am unable to sign in. Then there is the issue to even contacting Aldis there no Contact us on their websites.
Thank you
Agueda S
