Aldi is a Germany-based discount supermarket chain that sells groceries, fresh produce, meat and seafood, dairy, frozen foods, household goods, and limited-time non-food “ALDI Finds” merchandise.
How to reach a person at Aldi
Aldi Responsiveness rating
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What you need to know about Aldi
Aldi’s customer service is inconsistent in terms of response times and resolution.
- Aldi’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Aldi with our insider guide or through our executive contacts.
- Here are our frequently asked questions about Aldi.
Aldi customer service response times
| Phone support | ALDI U.S. does not provide a general customer service phone line. Customers are encouraged to use the online contact form, FAQs, or store-specific contacts for assistance. |
| Email support | Aldi does not provide a direct customer service email address; instead, it operates through an online contact form for customer inquiries on its website. |
| Live chat | Aldi does not offer live chat support on its website. |
| Social media | Aldi’s customer service through social media typically responds within a few hours during business hours (9 a.m. to 8 p.m.), though response times can vary depending on the volume of inquiries and the platform used. The company is active on platforms such as Facebook and X, but more complex issues may be directed to phone support or an online form. Here’s how to reach Aldi via social media. |
| Help center/FAQ | Aldi’s customer service help center and FAQ section provide self-service support and are available 24/7. Response times for specific inquiries may vary, as more detailed issues often require submission through the online contact form, which can take a few days for a response. |
How to resolve a problem with Aldi
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Aldi mailing address
1200 N Kirk Road
Batavia, IL 60510
Aldi loyalty program
Unlike most major supermarkets, ALDI does not offer a traditional loyalty program. Instead, ALDI’s philosophy is to provide consistently low prices to every shopper — no points, no cards, and no sign-up required. To stay up to date on their latest deals, seasonal specials, and limited-time “ALDI Finds,” visit the ALDI promotions page.
Aldi social media channels
Aldi executive customer service contacts
Primary Contact
Bridget Kozlowski
Director of Communications and Public Relations
1200 N Kirk Road
Batavia, IL 60510
bridget.kozlowski@aldi.us
Secondary Contact
Lindsay Barton
Director of Operations
1200 N Kirk Road
Batavia, IL 60510
lindsay.barton@aldi.us
Alternative Contact
Dave Rinaldo
Chief Operating Officer
1200 N Kirk Road
Batavia, IL 60510
dave.rinaldo@aldi.us
Chief Executive
Atty McGrath
1200 N Kirk Road
Batavia, IL 60510
dave.rinaldo@aldi.us
Aldi customer service policies
U.S. Privacy Policy
Last updated and effective March 10, 2026. ALDI Inc.’s U.S. Privacy Policy describes what personal information the company collects through its websites, mobile apps, and stores, and how that information is used, disclosed, and protected. The policy covers automatically collected data, third-party advertising and analytics, Global Privacy Control signals, and consumer rights under California, Texas, Virginia, and other state privacy laws. Contact for privacy questions: data.privacy@aldi.us or write to ALDI Inc., Attention: Customer Service, 1200 N. Kirk Rd., Batavia, IL 60510.
Twice as Nice Guarantee Return Policy
ALDI’s return policy offers a refund and a replacement for ALDI-exclusive food products that fall short on quality. Customers bring the package, any unused product, and the receipt to a local store. A receipt is required for a refund to the original form of payment; without one, ALDI issues a merchandise credit gift card for the current retail price. The Twice as Nice Guarantee does not cover non-food ALDI Finds items, alcohol, national brands, or non-quality-related issues, though refunds or replacements may still be offered for those. Computer and electronics returns are accepted within 90 days with the receipt and original packaging. Alcohol returns are subject to state law.
Terms of Use
Effective October 24, 2023. ALDI’s Terms of Use set the rules for using aldi.us, the ALDI mobile app, and related online services. The document covers account use, user submissions, acceptable use, electronic communications, text and push notifications, online orders and payment, intellectual property, disclaimers, and limits on liability. Section 25 is a binding arbitration clause that requires individual arbitration and waives class actions for most disputes between the customer and ALDI.
Aldi self-service links
How can I find an Aldi store near me?
Use Aldi’s online store locator on the website by entering your zip code or city to find the nearest store.
Will recalled products appear on Aldi's website?
Yes, recalled products will typically appear on Aldi’s website. Aldi posts product recall information under the “Product Recalls” section or in the customer service area, providing details about the affected products and instructions on how to return or get a refund.
Can I open an account via Aldi's website?
No, Aldi’s website does not require or support account creation for general shopping. It provides information like store locators, product details, and weekly ads. However, if you use third-party services like Instacart for delivery, you’ll need to create an account with them.
How can I contact Aldi customer service?
Contact ALDI U.S. customer service via their online “Contact Us” form or by reaching out directly to your local store.
What payment methods does Aldi accept?
Aldi accepts a variety of payment methods, including credit cards, debit cards, EBT, and contactless payments such as Apple Pay and Google Pay.
Does Aldi offer any gluten-free products?
Yes, Aldi offers gluten-free products, including snacks, baking items, and packaged goods.
How do I contact ALDI customer service if there is no phone number?
ALDI U.S. does not publish a general customer service phone line. The most reliable paths are the online contact form for general questions and the product complaint form for product-quality issues. ALDI publishes 1-833-602-2534 for privacy and California rights inquiries, and (800) 325-7894 (Mon-Fri, 9 a.m. to 8 p.m. eastern time) for product recall questions, per CPSC notices.
How do I return an ALDI product if I lost the receipt?
Bring the product and any original packaging to your local store and ask to speak with a manager. Without a receipt, ALDI will issue a merchandise credit gift card equal to the current retail price of the returned item rather than a refund to your original payment method, per the Twice as Nice Guarantee return policy. Electronics still require a receipt and the original packaging, and must be returned within 90 days.
Was my product part of an ALDI recall?
Check ALDI’s Product Recalls page, which lists currently active and historical recalls with product names, lot codes, and dates. Recent 2026 recalls include Mama Cozzi’s frozen pizza items (Salmonella alert, April 2026) and Simply Nature Spinach Bites (potential rodent-hair contamination, January 2026). Stop using the product and return it to your local ALDI for a refund. Consumers may also check the CPSC website and recalls.gov.
Why does my ALDI receipt show cash back I did not request?
Several shoppers have reported that cashiers occasionally process a cash-back prompt without explicitly confirming it with the customer. ALDI has not formally addressed this issue. Customers who notice an unauthorized cash-back line should bring the receipt back to the store and ask to speak with the manager on duty; the refunds section of the return policy is the company’s published path for receipt corrections.
Does ALDI have a loyalty program or rewards card?
No. ALDI does not have a loyalty program, points system, or paid membership. In April 2024, the company issued a satirical press release introducing a spoof “ALDI+” membership to confirm it does not charge for any tier of access. Customers who want updates can sign up for the ALDI email list or follow the company’s social media channels.
How do I shop ALDI for delivery or curbside pickup after the March 2026 website change?
Following the March 26, 2026 relaunch of aldi.us and the ALDI app, Instacart is the exclusive fulfillment partner for ALDI’s own website and app. Customers can also order ALDI groceries through the Instacart Marketplace or Uber Eats. Order issues such as missing items, substitutions, or refunds for delivery are handled by the fulfillment provider (Instacart or Uber Eats) through that platform’s app or help center.
Why is the ALDI store I shopped at not answering its phone?
ALDI does not publish phone numbers for individual stores. The company explains in its automated recordings that store employees are focused on serving in-store customers as part of its low-cost operating model. Customers who lost an item, have a billing question, or need to speak with a store manager generally need to visit the store in person or submit the online contact form.
Why did the size or price of my favorite ALDI product change?
Customers have reported shrinkflation on several ALDI house-brand items in 2025 and 2026, including Clancy’s tortilla chips and Lacura hand soap. ALDI rotates and reformulates its private-label assortment frequently, and packaging and pricing can change without an announcement. Customers can submit feedback through the online contact form.
How to get professional help with your Aldi problem
If you need help with Aldi, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Aldi?
Submit your review | |
have someones groceriers were delivered wrong address ,cant reach derby ct store dont do business with co u cant reach
The Hazleton store shelves are always empty. Does not matter what time of day. While trying to pick up some items if on shelf they the isles are blocked trying to stock. No bags to put tomatoes in if not packaged. Asked for some and told me they don't have them. They are not very nice people in this store. don't buy like I use to.
Stop running that IRRITATING COMMERCIAL A THOUSAND TIMES A DAY!!!!!! I will never set foot in your store--the name ALDI makes me gag thanks to having to see/listen to that obnoxious ad with the idiot whose wife is trying to coax him out of the car to shop all day./ every day!
Very ANNOYED when shopping @ Aldi's is their Romaine Lettuce Heads are EXTREMELY SKIMPY. Appear that outer leaves are removed to look more attractive. Often not purchase Romaine & go to other markets like Weis.
I have gotten food poisoning 3 times after eating your Organic vanilla yogurt! I take it back with the receipt and get another one and get food poisoning!!! I give a zero for getting food poisoning 3 times!!
