Aldi, headquartered in Germany, is a discount supermarket chain with almost 10,000 stores in 18 countries.
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What you need to know about Aldi
The company responds to most customer complaints in a satisfactory manner.
- Aldi’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Aldi with our insider guide or through our executive contacts.
- Aldi’s customer service policies are standard. Here are our frequently asked questions about Aldi.
Company customer service response times
Aldi’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
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How to resolve a problem with Aldi
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Aldi mailing address
1200 N Kirk Rd.
Batavia, IL 60510
Aldi loyalty program
(Added)
Aldi social media channels
Aldi executive customer service contacts
Primary Contact
Jeff Sanchez
Customer Service Manager
1200 N Kirk Rd.
Batavia, IL 60510
Jeffrey.Sanchez@aldi.us
Secondary Contact
Chadwick Kalter
Senior Customer Service Manager
1200 N Kirk Rd.
Batavia, IL 60510
Chadwick.Kalter@aldi.us
Lindsay Barton
Director of Operations
1200 N Kirk Rd.
Batavia, IL 60510
lindsay.barton@aldi.us
Chief Executive
Jason Hart
Director of Operations
1200 N Kirk Rd.
Batavia, IL 60510
jas.hart@aldi.us
(630) 879-8100
Ald customer service policies
Aldi self-service links
How can I contact Aldi customer service?
You can reach ALDI US customer service through these methods:
Email: Send an email to ALDI customer service at us.customerservice@aldi.
Write: Mail your inquiries to ALDI Inc., Attention: Customer Service, 1200 N. Kirk Rd., Batavia, IL 60510.
Phone: Call ALDI customer service at (855) 955-2534.
What are Aldi's customer service operating hours?
Aldi customer service is available from Monday to Friday, between 9 a.m. to 5 p.m.
How can I get a refund from Aldi customer service?
To obtain a refund from Aldi US, here’s what you should do:
- Contact customer service: Aldi stores in the United States don’t have individual phone numbers, but you can reach their central customer service line at (800) 325-7894, Monday through Friday, 9 a.m. to 5 p.m. Explain your situation, whether it’s missing items, damaged goods, or any other issue.
- Online options: Alternatively, visit Aldi’s website and go to the contact us page.
- Refund Process:
- Requesting a refund: You must make your refund request within 7 days of delivery. If your order is missing items, contains damaged items, or unusable items, notify Aldi promptly.
- Refund processing: Refunds are processed immediately, but it may take 5-10 business days for the funds to appear in your bank or credit card account. Refunds won’t show directly in your Instacart account, but any credits will automatically apply during checkout on your next order.
- Same-day refunds: Requesting a refund within 24 hours of receiving your order may result in a same-day refund. These same-day refunds won’t appear as separate line items in your bank or credit card statement but will adjust the original charge.
- Checking refunds: To confirm if you received a same-day refund, review your digital receipt and compare it with your bank or credit card statement.
- Returns: Aldi doesn’t accept returns without a receipt. If you need to return an item, take it back to the store with your digital Instacart receipt. Keep in mind that return policies vary by retailer, so follow the store’s guidelines.
How to get professional help with your Aldi problem
If you need help with Aldi, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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