Aldi Customer Service Contacts

Aldi, headquartered in Germany, is a discount supermarket chain with almost 10,000 stores in 18 countries.

How to reach a person at Aldi 

Customer service: (855) 955-2534

Fax: (630) 879-8152/8114

Aldi Responsiveness rating


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What you need to know about Aldi

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Aldi

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Aldi mailing address

1200 N Kirk Rd.
Batavia, IL 60510

Aldi social media channels


Aldi executive customer service contacts

Primary Contact
Jeff Sanchez
Customer Service Manager
1200 N Kirk Rd.
Batavia, IL 60510
[email protected]

Secondary Contact
Chadwick Kalter
Senior Customer Service Manager
1200 N Kirk Rd.
Batavia, IL 60510
[email protected]

Lindsay Barton
Director of Operations
1200 N Kirk Rd.
Batavia, IL 60510
[email protected]

Chief Executive
Jason Hart
Director of Operations
1200 N Kirk Rd.
Batavia, IL 60510
[email protected]
(630) 879-8100

Frequently asked questions about Aldi

How can I contact Aldi customer service?

You can reach ALDI US customer service through these methods:

Email: Send an email to ALDI customer service at us.customerservice@aldi.

Write: Mail your inquiries to ALDI Inc., Attention: Customer Service, 1200 N. Kirk Rd., Batavia, IL 60510.

Phone: Call ALDI customer service at (855) 955-2534.

What are Aldi's customer service operating hours?

Aldi customer service is available from Monday to Friday, between 9 a.m. to 5 p.m.

How can I get a refund from Aldi customer service?

To obtain a refund from Aldi US, here’s what you should do:

  1. Contact customer service: Aldi stores in the United States don’t have individual phone numbers, but you can reach their central customer service line at (800) 325-7894, Monday through Friday, 9 a.m. to 5 p.m. Explain your situation, whether it’s missing items, damaged goods, or any other issue.
  2. Online options: Alternatively, visit Aldi’s website and go to the contact us page.
  3. Refund Process:
    • Requesting a refund: You must make your refund request within 7 days of delivery. If your order is missing items, contains damaged items, or unusable items, notify Aldi promptly.
    • Refund processing: Refunds are processed immediately, but it may take 5-10 business days for the funds to appear in your bank or credit card account. Refunds won’t show directly in your Instacart account, but any credits will automatically apply during checkout on your next order.
    • Same-day refunds: Requesting a refund within 24 hours of receiving your order may result in a same-day refund. These same-day refunds won’t appear as separate line items in your bank or credit card statement but will adjust the original charge.
    • Checking refunds: To confirm if you received a same-day refund, review your digital receipt and compare it with your bank or credit card statement.
  4. Returns: Aldi doesn’t accept returns without a receipt. If you need to return an item, take it back to the store with your digital Instacart receipt. Keep in mind that return policies vary by retailer, so follow the store’s guidelines.

How to get professional help with your Aldi problem

If you need help with Aldi, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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