Air India

Air India Limited, operating as Air India, is the flag carrier airline of India.

Telephone
Toll Free : (888) 634-1407
Mailing address
Airlines House, 113 Gurudwara Rakabganj Road
New Delhi, India 110 001
Website
airindia.com

What you need to know about Air India

The company responds to most customer complaints in a satisfactory manner. The most common type of complaint: ticket refunds.

How to resolve a problem with Air India

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Air India customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jayaraj Shanmugam
Head Global Airport Operations
Secondary
Rajesh Dogra
Chief Customer Experience Officer
Chief Executive
Campbell Wilson
Chief Executive Officer and Managing DIrector
Chief Executive
Klaus Goersch
Executive Vice President and Chief Operations Officer

Frequently asked questions about Air India

To contact Air India customer service, you have several options:
  1. Chatbot assistance: Visit the Air India website and use the 24/7 chatbot for help with common queries.
  2. Agent chat support: If you prefer speaking to a human representative, contact the Air India customer service team via chat support. The agents are available between 5 a.m. and 8 p.m., Pacific time, from Monday to Sunday.
  3. Phone support: Call (888) 634-1407.
 
Air India is available from 5 a.m. to 8 p.m. Pacific time, seven days a week.
To cancel an Air India order, follow these steps:
  1. Online cancellation:
    • Visit the Air India website.
    • If your ticket was issued after May 25, 2022, go to the Manage Booking section to request a refund.
    • Contact your nearest Air India reservation office for tickets issued by the Air India city booking or airport office.
    • If you purchased the ticket from a travel agent or online portal, contact the respective agent’s office for a refund.
  2. Change and cancellation penalties:
    • The cancellation charges and change penalties vary based on the flying class.
    • Within the no-show window, only taxes are refundable.
  3. Important notes:
    • Provide all ticket numbers for swift issue resolution.
    • No-show and cancellation/change penalties may apply.
    • Cancellation charges will not exceed the basic fare plus fuel surcharge.
Tickets can be refunded within two years from the date of issuance.
  1. Online refund request:
    • If your ticket was issued after May 25, 2022, go to the Manage Booking section on the Air India website. To
    • For tickets issued by the Air India city booking or airport office, contact your nearest Air India reservation office.
    • If you purchased the ticket from a travel agent or any other online portal, contact the respective agent’s office for a refund.
  2. No show, cancellation and change penalties:
    • The no show/cancellation charges and change penalties vary based on the flying class. You can see the details of the charges/penalties on the cancellation and change policy page.
  3. Important notes:
    • Provide all ticket numbers for swift issue resolution.
    • Tickets can be refunded within two years from the date of issuance.
Air India offers several ways to get in touch with their customer service:
  1. AI Chatbot (AI.g):
    • You can chat with the 24/7 AI chatbot on the Air India website. It provides quick answers to common queries and is available round the clock.
    • Alternatively, you can chat with AI on WhatsApp for answers to over 1,300 FAQs, flight updates, baggage details, and more.
  2. Live chat: You can use the live chat feature on the Air India customer support page for real-time assistance.
To modify an Air India reservation, follow these steps:
  1. Retrieve the booking:
    • Visit the Manage Booking section on the Air India website.
    • Enter your Booking Reference Number (PNR) and last name as given in your travel itinerary.
  2. Select the changes:
    • Once you’ve accessed your booking, choose the changes you want to make.
    • Follow the prompts to modify the details.
  3. Options for modification:
    • You can make changes to various aspects of your reservation, including:
      • Flight Date: If you need to change your travel date.
      • Passenger Details: Correct passenger names or other personal information.
      • Route: Alter your destination or origin.
      • Class of Travel: Upgrade or downgrade your class.
      • Seat Selection: Choose different seats.
      • Meal Preferences: Update meal choices.
      • Contact Information: Change your phone number or email address.

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