Air India Customer Service Contacts

To contact Air India customer service, you have several options:

1. Chatbot assistance: Visit the Air India website and use the 24/7 chatbot for help with common queries.
2. Agent chat support: If you prefer speaking to a human representative, contact the Air India customer service team via chat support. The agents are available between 5 a.m. and 8 p.m., Pacific time, from Monday to Sunday.
3. Phone support: Call (888) 634-1407.

Air India is available from 5 a.m. to 8 p.m. Pacific time, seven days a week.

To cancel an Air India order, follow these steps:

1. Online cancellation:
   • Visit the Air India website.
   • If your ticket was issued after May 25, 2022, go to the Manage Booking section to request a refund.
   • Contact your nearest Air India reservation office for tickets issued by the Air India city booking or airport office.
   • If you purchased the ticket from a travel agent or online portal, contact the respective agent’s office for a refund.
2. Change and cancellation penalties:
   • The cancellation charges and change penalties vary based on the flying class.
   • Within the no-show window, only taxes are refundable.
3. Important notes:
   • Provide all ticket numbers for swift issue resolution.
   • No-show and cancellation/change penalties may apply.
   • Cancellation charges will not exceed the basic fare plus fuel surcharge.

Tickets can be refunded within two years from the date of issuance.

1. Online refund request:
   • If your ticket was issued after May 25, 2022, go to the Manage Booking section on the Air India website. To
   • For tickets issued by the Air India city booking or airport office, contact your nearest Air India reservation office.
   • If you purchased the ticket from a travel agent or any other online portal, contact the respective agent’s office for a refund.
2. No show, cancellation and change penalties:
   • The no show/cancellation charges and change penalties vary based on the flying class. You can see the details of the charges/penalties on the cancellation and change policy page.
3. Important notes:
   • Provide all ticket numbers for swift issue resolution.
   • Tickets can be refunded within two years from the date of issuance.

Air India offers several ways to get in touch with their customer service:

1. AI Chatbot (AI.g):
   • You can chat with the 24/7 AI chatbot on the Air India website. It provides quick answers to common queries and is available round the clock.
   • Alternatively, you can chat with AI on WhatsApp for answers to over 1,300 FAQs, flight updates, baggage details, and more.
2. Live chat: You can use the live chat feature on the Air India customer support page for real-time assistance.

To modify an Air India reservation, follow these steps:

1. Retrieve the booking:
   • Visit the Manage Booking section on the Air India website.
   • Enter your Booking Reference Number (PNR) and last name as given in your travel itinerary.
2. Select the changes:
   • Once you’ve accessed your booking, choose the changes you want to make.
   • Follow the prompts to modify the details.
3. Options for modification:
   • You can make changes to various aspects of your reservation, including:
     • Flight Date: If you need to change your travel date.
     • Passenger Details: Correct passenger names or other personal information.
     • Route: Alter your destination or origin.
     • Class of Travel: Upgrade or downgrade your class.
     • Seat Selection: Choose different seats.
     • Meal Preferences: Update meal choices.
     • Contact Information: Change your phone number or email address.