Air China

U.S. address:350 Fifth Ave., suite 6905New York, NY 10118

Telephone
Customer service : (212) 371-9898
free : (800) 882-8122
Main : +86-10-95583
Email
Mailing address
Xidan Civil Aviation Building, Chang'an West Street,, No. 15
Beijing, China 100031
Website
airchina.us

What you need to know about Air China

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Air China

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Air China customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Wang Xiaokang
Vice President
Secondary
Feng Gang
Vice President
Chief Executive
Song Zhiyong
Chief Executive

Frequently asked questions about Air China

Call (800) 882-8122 or by email at airchina-us@airchina.com. Representatives are available from 6 a.m. to 9 p.m. Monday to Friday. China Standard time.
Refunds depend on the terms and conditions of the ticket. They are only processed at the original point of ticket purchase and must be requested within the ticket's validity period.
Visit the airline's website and use the Flight Status tool.
Yes. Air China's cabin crew typically speak English, especially on international flights.
Yes, Air China provides complimentary baggage allowances for both carry-on and checked baggage. For domestic flights:
  • Economy Class passengers can check up to 20 kg (44 lbs) of luggage.
  • Business Class passengers can check 30 kg (66 lbs).
  • First Class passengers can check 40 kg (88 lbs).
Yes, Air China offers in-flight entertainment with high-definition, on-demand viewing. Passengers can enjoy a variety of films, TV shows, and music through the AVOD system.
No, Air China and China Airlines are different airlines. Air China is based in the People's Republic of China and headquartered in Beijing, while China Airlines is headquartered in Taipei, Taiwan.
The airline typically offers rebooking options, alternative flights, or refunds. Passengers affected by flight cancellations should contact Air China's customer service at (212) 371-9898 for assistance.
Yes, Air China allows flight cancellations and refunds.
Yes, Air China provides in-flight meals for passengers.
Air China offers in-flight Wi-Fi services on select aircraft.
You will need a valid passport, visa (if required), and any other necessary travel documents for your destination. Always check the entry requirements for your destination country well in advance of your flight.
Yes, you can request special assistance such as wheelchair service, special meals, or other needs during the booking process or by contacting Air China customer service at (212) 371-9898 at least 48 hours before your flight.
PhoenixMiles is Air China's frequent flyer program, allowing members to earn and redeem miles for flights, upgrades, and other benefits with Air China and its partner airlines.
Register on the Air China website or mobile app. Membership is free.
Yes, you can select your seat in advance during the booking process or later by managing your booking online. Some fare types may charge an additional fee for seat selection.

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