Air China is the flag carrier of China. They are a member of the Star Alliance. The airline’s primary hub is at Beijing Capital International Airport (PEK), with secondary hubs at eight airports elsewhere in China.
Responsiveness rating
What you need to know about Air China
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Air China
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
Xidan Civil Aviation Building
Chang'an West Street,
No. 15
Beijing, China 100031
https://www.airchina.us/US/GB/Home
Phone Contacts
Main: +86 (10) 95583
Customer Service: (212) 371-9898
Toll Free: (800) 882-8122
Email Contacts
customer_rel[email protected]
[email protected]
Customer Service Resources
US address:
350 Fifth Ave., suite 6905
New York, NY 10118
Social Media Contacts
Executive Contacts
Primary Contact
Zhihang Chi
Vice President & General Manager
Los Angeles, CA
[email protected]
Secondary Contact
Yuelong Zhou
General Manager
Xidan Civil Aviation Building
Chang'an West Street,
No. 15
Beijing, China 100031
[email protected]
Zhang Yun
General Manager of Product & Service
Xidan Civil Aviation Building
Chang'an West Street,
No. 15
Beijing, China 100031
Chief Executive
Mr. Cai Jianjiang
President, Deputy Party Secretary of China National Aviation Holding Company and Chairman of Air China Limited
Xidan Civil Aviation Building
Chang'an West Street,
No. 15
Beijing, China 100031
This contact was published on March 31, 2016 and updated on May 30, 2023.
