Hurt on vacation? Do not make this travel insurance mistake

After she was seriously hurt on vacation, Molly Brooks made a giant, but not uncommon, travel insurance mistake. She left the rural Mexican hospital where she received pricey emergency services and flew home without any documentation of treatment. Her only evidence of hospitalization was a non-itemized $6,000 credit card receipt. As could be expected, this lack of documentation presented an insurmountable problem when she filed her travel insurance claim.

A year later, her injuries have healed, but Brooks is still fighting a battle with her travel insurance company. Now she wants the Elliott Advocacy team to help get her  $6,000 travel insurance claim approved. But can we? Read more “Hurt on vacation? Do not make this travel insurance mistake”

Priceline booked the wrong room! Where is my suite?

Andy McNamara thought he’d found a bargain through Priceline on a suite in Las Vegas. For just $116 a night, a 75 percent price reduction from the published rate, he and his wife would stay in the 1,000-square foot Carioca Suite at the Rio All-Suite & Casino Hotel. But Priceline booked McNamara the wrong room — and it wanted to keep his money, too. Read more “Priceline booked the wrong room! Where is my suite?”

Sandals will not let me cancel my trip. Can I give it away?

Last fall, Kent Schroeder and his wife were looking forward to spending their anniversary at a Sandals resort in Jamaica. Then tragedy struck and his wife unexpectedly died. But when he tried to cancel the Sandals trip, he encountered an unbending company policy that wouldn’t allow for a refund — even under the terrible circumstances. But why wouldn’t Sandals allow the grieving widower to give the trip away to his daughter?

That’s what Schroeder wants the Elliott Advocacy team to find out.
Read more “Sandals will not let me cancel my trip. Can I give it away?”

Can TripAdvisor help me with this Viator problem?

When Pam Anderson and her boyfriend Marc Strenk visited Dubai this fall, they wanted to see the famous fountains. The couple thought they’d found a perfect tour on Viator through TripAdvisor — until a “system error” forced them to pay for their tickets three times.

That’s right, three times. Read more “Can TripAdvisor help me with this Viator problem?”

This is how an expired green card created her worst travel nightmare

What’s the worst nightmare that could happen if you land in Mexico with expired travel documents? Kush Khanna’s wife recently found out in a most unpleasant way. She thought she was heading for a relaxing tropical vacation in Costa Rica with her family. Instead, she ended up detained in Mexico after authorities there rejected her expired green card.

Now Khanna wants to know who will pay for this awful travel nightmare.

Hint: He isn’t going to like the answer. (#8 Counting down the top articles of 2019 at Elliott Advocacy) Read more “This is how an expired green card created her worst travel nightmare”

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