I think this is a dangerous vacation rental. I want a refund!

What should you do if you check into a dangerous vacation rental? That’s the problem Shui-man Tong faced when she arrived in Lisbon — and found her TripAdvisor rental was “uninhabitable.”

It was early December, and the temperature inside the rental had plunged below 40 degrees. What happened next forced Tong to find alternate accommodations and ask TripAdvisor for a refund. Read more “I think this is a dangerous vacation rental. I want a refund!”

I’m afraid to go on the cruise! Can I cancel and get a refund?

An overwhelming fear of a mysterious brain disorder in Cuba made Carol Freburger too afraid to go on the cruise she had planned.  So she canceled the trip. And although the Norwegian Sky sailed as scheduled without incident, Freburger wants a refund for her missed cruise.

But does NCL owe her anything? Read more “I’m afraid to go on the cruise! Can I cancel and get a refund?”

If you lock yourself out of your Airbnb rental, don’t do this!

What happens if you lock yourself out of your Airbnb rental thousands of miles from home? Will your host or the caretaker immediately come and rescue you?

Xiamin Qi recently discovered the answer to both questions after she locked herself out of her Airbnb rental in Barcelona. Despite the host warning her about the self-locking feature of the front door, she says jet lag caused an oversight. That fatigue caused Qi to walk out of the building and leave the keys inside.

Now she is asking the host to refund $500 for her trouble. But is this a reasonable request? Read more “If you lock yourself out of your Airbnb rental, don’t do this!”

Is there an easy way to handle spring breakers?

It’s the time of year when regular travelers come face to face with young partygoers trying to escape the cold. So what can you do to handle spring breakers? Read more “Is there an easy way to handle spring breakers?”

What can I do after a car rental accident (with no insurance)

Vanamali Tay got into a car rental accident when she visited San Francisco recently. She’d rented a car through Alamo and thought she had third-party liability protection. But she didn’t, and now she wants help with a $15,000 repair bill. Read more “What can I do after a car rental accident (with no insurance)”