He just lost $7,662 in flight vouchers. Don’t be this guy

Tom Suminski allowed $7,662 in American Airlines flight vouchers to expire right in front of his eyes. He says an airline representative gave him faulty redemption instructions that led to the shocking loss of the giant credit.

Now his family’s Hawaiian vacation is in jeopardy, and Suminski is asking for our help reclaiming his flight vouchers. But is this just a lost cause? Read more “He just lost $7,662 in flight vouchers. Don’t be this guy”

This Alitalia problem is solvable, but where’s her happy ending?

Alyson McFarland’s Alitalia problem is solvable. She’d missed her flight from Johannesburg to Tunis even though she showed up at the airport on time. But the solution isn’t going to make her happy, and it probably won’t make you happy, either. Read more “This Alitalia problem is solvable, but where’s her happy ending?”

How to get your money back from an unscrupulous tour operator

What are your options when a tour operator takes your money and gives you nothing in return — including a refund? Let’s have a look at the case of Ruthanne Kuss to find out.

Over two years ago, Kuss paid a tour operator over $10,000 for a trip that never took place. Since that time she’s heard one outrageous excuse after another about the cancellation and missing refund. But now she’s tired of waiting and wants the Elliott Advocacy team to help her get her money back. Read more “How to get your money back from an unscrupulous tour operator”

This Greyhound bus problem is an expensive travel lesson

At first, Beverly Parker’s Greyhound bus problem looked like a slam dunk case. Valuables had gone missing from her checked luggage during a recent trip from Birmingham, Ala., to Albion, Mich. And Greyhound wasn’t exactly breaking a land speed record to help her.

But then I read the details of her request, and a simple case suddenly became complicated. It wasn’t the $150,000 claim amount that fazed me. My computer adds a few extra characters if I don’t release the zero key fast enough. I was certain that was a typo.

It was everything else. Read more “This Greyhound bus problem is an expensive travel lesson”

These cruise itinerary changes ruined my trip! I want a refund

The cruise itinerary changes on Iris Fennel’s recent Baltic Sea journey completely ruined her trip. She says Norwegian’s Breakaway sailed right past three out of five of its scheduled ports of call. Based on that ratio, Fennel has calculated NCL should give her a 60 percent cash refund.

But does the cruise line owe Fennel anything for these changes to the itinerary? Read more “These cruise itinerary changes ruined my trip! I want a refund”