What happens when they run out of rental cars? Hyapatia Lee found out when she arrived at a National Car Rental counter in Detroit with her two young sons, and a representative told her they’d run out of sedans. “What to do when they run out of rental cars”
Ashley Howard just got banned from PayPal. The company informed her that she will no longer be permitted to use its money transfer service. And more bad news followed. PayPal froze the several thousand dollars currently held in her account for 180 days. “Banned from PayPal! And “she” doesn’t know why”
When the lease on his Nissan Leaf ran out, Paul Evans knew exactly what kind of car he wanted: None.
Instead, Evans downloaded an app called Clutch. He registered his driver’s license and noted his vehicle preference and delivery address. A few hours later, Clutch delivered a late-model Audi A6 to his front door, and he joined an up-and-coming travel trend — car subscriptions. “Car subscriptions could be boon for travelers”
If you’re thinking of taking your travel industry complaint to the top, here’s a little good news: someone’s listening.
When I started advocating for consumers more than 20 years ago, executive email addresses often were dead ends. Managers would order an assistant to comb through their messages and forward the important ones — or they’d ignore them altogether. Now they are far more likely to read every message personally. “Got a complaint about the travel industry? Take it to the top.”
Sabrina Cousins recently enjoyed an “amazing” trip to Puerto Vallarta. She had such a wonderful time that she ended her stay by purchasing an expensive Palladium Travel Club membership. But back home Cousins came down with a terrible case of post-vacation regret. And she wants us to help pull her out of the timeshare trap into which she and her husband fell. “Post-vacation regret: Snagged in the old timeshare trap!”