This is how to get great airline service

Want to get great customer service even from the airlines? Use your “pleases” and “thank yous” – and don’t expect too much.

You can score excellent service, even in the worst conditions, by understanding your airline, minding your manners and taking care of a few basics.

Read more “This is how to get great airline service”

Will your travel insurance cover you when you need it?

If you think your travel insurance policy will cover you on your next trip, you might want to take another look. Travel insurance doesn’t cover everything. Truth be told, it might not cover anything.

The list of exclusions is long and includes everything from pregnancy to scuba diving. When you buy travel insurance, it’s important to make sure you understand what it does — and doesn’t — cover. Don’t wait until the last minute to review your policy. By then, it may be too late. Read more “Will your travel insurance cover you when you need it?”

Warning: Here’s where you’ll find the most fake hotel reviews

More than one-third of online hotel reviews are fake, new research from fraud detection company Fakespot suggests. The troubling study of phony hotel reviews also shows that you’re more likely to be fooled in some American cities than others. Read more “Warning: Here’s where you’ll find the most fake hotel reviews”

These cruise itinerary changes ruined my trip! I want a refund

The cruise itinerary changes on Iris Fennel’s recent Baltic Sea journey completely ruined her trip. She says Norwegian’s Breakaway sailed right past three out of five of its scheduled ports of call. Based on that ratio, Fennel has calculated NCL should give her a 60 percent cash refund.

But does the cruise line owe Fennel anything for these changes to the itinerary? Read more “These cruise itinerary changes ruined my trip! I want a refund”

He left his gun in a rental car. Now he’s on the Hertz Do Not Rent list

Niebes Castillo should have known better than to leave a loaded gun in the glove compartment of his rental car. After all, he’s a truck driver and, as a driving professional, should be aware of the rules of the road. But there’s enough gray area to warrant a closer look at a case that landed Castillo on Hertz’s Do Not Rent list. Read more “He left his gun in a rental car. Now he’s on the Hertz Do Not Rent list”