His rental car crashed in the sea. Now he’s in a $ 27,825 insurance nightmare

Last fall, Russell Wayne’s rental car inexplicably crashed into the ocean in a picturesque seaside town in Spain. Unfortunately, the strange accident totaled the Europcar-owned Audi and plunged Wayne into an insurance nightmare with Chase Eclaims. Read more “His rental car crashed in the sea. Now he’s in a $ 27,825 insurance nightmare”

She didn’t have TSA PreCheck — this is what happened next

Lara MacLean contacted our advocacy team with an angry tale of her recent ejection from the TSA PreCheck line at the airport in Fort Myers. But she doesn’t have TSA PreCheck approval, nor did she get a random invitation to join this line. So why did she get on it in the first place? Read more “She didn’t have TSA PreCheck — this is what happened next”

He just lost $7,662 in flight vouchers. Don’t be this guy

Tom Suminski allowed $7,662 in American Airlines flight vouchers to expire right in front of his eyes. He says an airline representative gave him faulty redemption instructions that led to the shocking loss of the giant credit.

Now his family’s Hawaiian vacation is in jeopardy, and Suminski is asking for our help reclaiming his flight vouchers. But is this just a lost cause? Read more “He just lost $7,662 in flight vouchers. Don’t be this guy”

Why did the Hotel Pennsylvania call me a no-show?

When Liam Goodman tries to check in to the Hotel Pennsylvania in New York City, the clerks tell him that no rooms are available. So he goes to another property. Can Priceline keep his money? Read more “Why did the Hotel Pennsylvania call me a no-show?”

How to not forget anything on your next trip

You’ll probably forget something on your next trip. It might be as inconsequential as a pair of socks, or as important as lifesaving medication. But you will. At least that’s what the surveys — and you — say. Read more “How to not forget anything on your next trip”