What to do when they run out of rental cars

What happens when they run out of rental cars? Hyapatia Lee found out when she arrived at a National Car Rental counter in Detroit with her two young sons, and a representative told her they’d run out of sedans. Read more “What to do when they run out of rental cars”

Car subscriptions could be boon for travelers

When the lease on his Nissan Leaf ran out, Paul Evans knew exactly what kind of car he wanted: None.

Instead, Evans downloaded an app called Clutch. He registered his driver’s license and noted his vehicle preference and delivery address. A few hours later, Clutch delivered a late-model Audi A6 to his front door, and he joined an up-and-coming travel trend — car subscriptions. Read more “Car subscriptions could be boon for travelers”

Got a complaint about the travel industry? Take it to the top.

If you’re thinking of taking your travel industry complaint to the top, here’s a little good news: someone’s listening.

When I started advocating for consumers more than 20 years ago, executive email addresses often were dead ends. Managers would order an assistant to comb through their messages and forward the important ones — or they’d ignore them altogether. Now they are far more likely to read every message personally. Read more “Got a complaint about the travel industry? Take it to the top.”

Post-vacation regret: Snagged in the old timeshare trap!

Sabrina Cousins recently enjoyed an “amazing” trip to Puerto Vallarta. She had such a wonderful time that she ended her stay by purchasing an expensive Palladium Travel Club membership. But back home Cousins came down with a terrible case of post-vacation regret. And she wants us to help pull her out of the timeshare trap into which she and her husband fell. Read more “Post-vacation regret: Snagged in the old timeshare trap!”

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