Will American Airlines refund this gift card?

Sarah German redeemed an American Airlines gift card for a flight, canceled within 24 hours and asked for a refund. So why is the airline resisting? Read more “Will American Airlines refund this gift card?”

I lost my passport on my flight and ended up in jail!

At some point during her international flight from New York to Madrid, Alberta Chen lost her passport. As a result, she ended up at the immigration window in Spain with no passport to show to the officers. What happened next was a traveler’s worst nightmare. Chen was taken from the airport, placed in detention overnight and then deported back to the United States the following day.

Now she wants to know how she can get a $2,400 refund for this vacation fiasco.

Read more “I lost my passport on my flight and ended up in jail!”

You better not try to sell your airline vouchers. This is why

Attention all passengers: If you have any airline vouchers stored away somewhere, don’t try to sell them. If you do, the issuing carrier might be using high-tech security systems to catch you. The result? The airline will deem your vouchers stolen or invalid, and that will leave you with nothing.

But what if someone else tried to sell your airline vouchers without your knowledge? Read more “You better not try to sell your airline vouchers. This is why”

He canceled his Hawaiian Airlines flight, so where is the refund?

When Margo Seymour’s husband canceled his Hawaiian Airlines flight, the company offered him a goodwill refund. But now it’s five months later with no refund in sight. Can we help? Read more “He canceled his Hawaiian Airlines flight, so where is the refund?”

The airline lost my bag. Do I really need to call the police?

Somewhere along the way on Alexandra Epee’s journey home from London, the airline lost her bag. She arrived on time at the baggage claim carousel, but her luggage never did. Then her experience went from annoying to bizarre when a British Airways agent told her to call the police. She did so. But the authorities just directed her back to the airline, and she found herself caught in an endless loop.

Now Epee wants the Elliott Advocacy team to get to the bottom of this lost luggage fiasco. Can we? Read more “The airline lost my bag. Do I really need to call the police?”

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