You are not owed a free hotel when your flight is delayed. This is why

Despite the popular belief to the contrary, in the U.S., you are not owed a free hotel if your flight is delayed and you get stranded overnight on your journey. And that is true no matter what the reason for the delay.

But if a friendly gate agent offers a hotel reimbursement to a passenger in distress, shouldn’t the airline pay the bill? That’s the question for today.

Read more “You are not owed a free hotel when your flight is delayed. This is why”

Should you get rid of your loyalty program?

Are you thinking of getting rid of your loyalty program? If so,  you might relate to John Franklin’s story. Actually, you might relate to it even if you aren’t unhappy with your loyalty program. Read more “Should you get rid of your loyalty program?”

Here they are: The most terrible airline passengers

Who are the most terrible airline passengers? Hint: It’s not babies.

What’s the worst behavior you’ve seen on a plane? If you point the finger at the kids, maybe you’re half right. Read more “Here they are: The most terrible airline passengers”

I wanted my baby to fly in his own seat. What went wrong?

Isla Hale-Burgess’ son Jack is an “active” 18-month-old, so when she booked a flight from Seattle to London to attend a family wedding next month, one thing was clear: Her baby had to have his own seat.

She says she paid for an infant seat when she booked her flights on British Airways through Hopper, a popular flight-search app. But then she didn’t get one. Read more “I wanted my baby to fly in his own seat. What went wrong?”

This business class upgrade was a big mistake. I want a refund!

What if you snagged an international business class upgrade for just $400, but later found out that figure was a mistake? Steven Schmidt says that’s exactly what happened to him and his wife. She won a bid for a comfy business class upgrade on a flight from Chicago to Vienna. But once they returned from their trip, the couple suffered a severe case of sticker shock. The actual cost of the upgrade: $3,400.

Schmidt says the mistake over the cost of the business class upgrade originated with the airline. And he wants our advocacy team to join him in a crusade to obtain a refund. But is that something we can do? Read more “This business class upgrade was a big mistake. I want a refund!”