Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
The Copacabana Palace Hotel and Spa has a reputation as one of the finest resorts in the southern hemisphere. Fred Astaire and Ginger Rogers danced through its Art Deco halls and the Rolling Stones tuned up in its grand salon before their concert on the beach, according to the hotel.
Compelling journalism connects dots, telling a story by revealing a bigger picture. But what happens when you connect the wrong dots?
If you’ve ever fudged a few facts to get a hotel discount, you’re not alone. Almost 3 in 10 hotel guests admit they stretched the truth to save a few bucks, according to a new survey.
irje Viise and a friend were scheduled to fly from Tallinn, Estonia to Berlin by way of Riga on Air Baltic. They had booked their airline tickets through Expedia. But something happened between Estonia’s capital and Germany.
When an airline cancels a flight, you’re entitled to a refund. When a hotel turns you away, you get your money back. Same thing when your cruise is canceled or your car rental company doesn’t have the vehicle for which you prepaid.
What’s the first thing you look for in an airline ticket?
Nancy Miller considers herself an experienced traveler, so on a recent trip to Bangkok, the last thing she thought she’d get suckered by was a scam aimed at gullible tourists.
The TSA is at it again. Earlier this week, it announced that in an effort to “enhance security while strengthening privacy protection” it had begun testing new scanning technology that doesn’t show screeners naked images of passengers.
If you’re a card-carrying frequent flier, you probably already know that several airlines – including American Airlines, Delta Air Lines and US Airways – charge $150 to redeposit frequent flier miles into your account.
Jerry McClure and his wife were looking forward to a seven-day western Caribbean cruise on the Holland America Ryndam late last year, when disaster struck. McClure’s wife fell and broke her neck less than a month before they were scheduled to fly to Tampa to board the ship.
