The American way to handle a mechanical delay — or not
Cabin lights abruptly flashed on. But that didn’t wake me up. It was the captain’s announcement that jarred me to alertness.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
What would you do? Where’s my $7,369 refund for a canceled flight?
Taking your money is a lightning-fast procedure for an airline (indeed, for any business accepting credit cards). A minute after you’ve pushed the “buy” button, your credit card account is debited.
No, your airline ticket isn’t transferrable, and here’s why
Why can’t you change the name on your airline ticket?
Is this enough compensation? A mechanical flight delay, an automatic mileage credit
What does your airline owe you when your flight is delayed?
Can this trip be saved? Flight attendant spills boiling water on my hand
Tea time didn’t go as planned for Star Rivera.
Do people who leave their brains at home deserve to be ripped off?
We’re very lucky. The devastating earthquake that struck Japan last week caused only minor damage here in the States
“I cried through the whole experience”
You were right.
How to survive a tsunami in your hotel
No one expects to get whacked by a tsunami on their vacation. I certainly didn’t when I checked into the Grand Wailea Resort in Maui on Wednesday night.
What would you do? Billed for car rental damage, and then re-billed
I was about to move Don and Carri Schoeller’s car rental case into the “solved” file when I got the following email from them:
Ridiculous or not? Mandatory housekeeping fees are just around the corner
To get an idea of what the hotel bill of the future might look like, take a look at your present bill at the Atlantis in the Bahamas.