Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Careful readers of this feature have probably figured out by now that it’s loosely based on the Ladies’ Home Journal column, Can This Marriage Be Saved?. We haven’t saved any marriages here — yet. But this week’s case may come the closest.
It’s easy to get lost in Vail. It’s just as easy to find yourself in Keystone.
Tim Carpenter thought he had done everything he could to avoid a frivolous damage claim on his rental minvan.
Enterprise Holdings, which owns and operates the largest fleet of rental cars in the world under the Alamo Rent A Car, National Car Rental, and Enterprise Rent-A-Car brands, will announce tomorrow that it is ending its relationship with Orbitz.com and its sister site CheapTickets.com on April 1 after “months of difficult discussions.” I asked Pam Nicholson, the president and chief operating officer of Enterprise Holdings, to explain the decision and what it means to travelers.
When Rose Satz showed up at the luggage carousel in Baltimore after a recent American Airlines flight from Dallas, she found her almost-new American Tourister bag in bad shape.
Not all of the survivor stories coming out of Japan in the wake of the tragic earthquake involve tsunamis or exploding nuclear reactors.
I’ve written about Virgin America several times in the recent past, and have even had a chance to fly with it.
Horses aren’t the first thing that comes to mind when you think of Hawaii. Palm trees. Pineapple plantations. Luau. Hula, maybe.
It’s been another interesting week for the TSA.
Will the industry with the worst fees please stand up and take a bow?
