Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
As far as most airlines are concerned, if you cancel your tickets, your options are pretty simple: You have a year to use them. Or you can let the credit expire, and it keeps your money.
Cabin lights abruptly flashed on. But that didn’t wake me up. It was the captain’s announcement that jarred me to alertness.
Taking your money is a lightning-fast procedure for an airline (indeed, for any business accepting credit cards). A minute after you’ve pushed the “buy” button, your credit card account is debited.
Why can’t you change the name on your airline ticket?
What does your airline owe you when your flight is delayed?
Tea time didn’t go as planned for Star Rivera.
We’re very lucky. The devastating earthquake that struck Japan last week caused only minor damage here in the States
No one expects to get whacked by a tsunami on their vacation. I certainly didn’t when I checked into the Grand Wailea Resort in Maui on Wednesday night.
I was about to move Don and Carri Schoeller’s car rental case into the “solved” file when I got the following email from them:
