How to win the car rental claim game
Tim Carpenter thought he had done everything he could to avoid a frivolous damage claim on his rental minvan.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Enterprise pulls cars from Orbitz after dispute
Enterprise Holdings, which owns and operates the largest fleet of rental cars in the world under the Alamo Rent A Car, National Car Rental, and Enterprise Rent-A-Car brands, will announce tomorrow that it is ending its relationship with Orbitz.com and its sister site CheapTickets.com on April 1 after “months of difficult discussions.” I asked Pam Nicholson, the president and chief operating officer of Enterprise Holdings, to explain the decision and what it means to travelers.
Is this enough compensation? A flight voucher for damaged luggage
When Rose Satz showed up at the luggage carousel in Baltimore after a recent American Airlines flight from Dallas, she found her almost-new American Tourister bag in bad shape.
Can this trip be saved? Stranded 12 hours on the tarmac after earthquake
Not all of the survivor stories coming out of Japan in the wake of the tragic earthquake involve tsunamis or exploding nuclear reactors.
You said it: Virgin America is “thinking outside the box”
I’ve written about Virgin America several times in the recent past, and have even had a chance to fly with it.
Do horses zipline? How we discovered the answer on Maui
Horses aren’t the first thing that comes to mind when you think of Hawaii. Palm trees. Pineapple plantations. Luau. Hula, maybe.
Who has the worst fees in the travel industry? Here’s the surprise answer
Will the industry with the worst fees please stand up and take a bow?
Ridiculous or not? When a “fuel surcharge” costs more than an airline ticket
When Walter Nissen signed up for a British Airways Chase Visa card recently, he though he’d be jetting off to London after earning just 50,000 miles.
Is this enough compensation? A $300 refund for an oil-soaked vacation
Fort Morgan, Ala., is a quiet Gulf Coast resort known for its sparkling white sand beaches. Well, usually.