Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Days Inn doesn’t exactly have a reputation for sparkling clean rooms and five-star customer service. Then again, Alyssa Erikson didn’t choose the hotel — Priceline did when she booked it through the site’s popular “Name Your Own Price” service.
The Langham Huntington, Pasadena is billed as a five-diamond “iconic landmark hotel” at the base of the San Gabriel Mountains in Southern California. You can’t get a room next weekend for less than $200 a night.
I won’t bury the lede, as they say in journalism: After yesterday’s poll that asked if asking I should continue using polls on this site, I feel as if I have a mandate.
True story: US Airways, which has been in the news this week for announcing it will add first class service to its smallest planes, sent frequent flier Margery Wilson the following apology late yesterday.
I’m frequently accused of using this site as a bully pulpit, which is, of course, completely true.
We’ve already reviewed who needs travel insurance and where to find it, but how do you know if you’re getting a good deal?
When Sylvia Dawson tried to book airline tickets from New York to London for a group traveling next month, she was taken aback by the fare.
Careful readers of this feature have probably figured out by now that it’s loosely based on the Ladies’ Home Journal column, Can This Marriage Be Saved?. We haven’t saved any marriages here — yet. But this week’s case may come the closest.
It’s easy to get lost in Vail. It’s just as easy to find yourself in Keystone.
