Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Like many travelers, Hal Frost is accustomed to being hit with fees everywhere he goes, from the airport check-in counter to the hotel front desk. But long-term parking used to always be pretty straightforward: the rate he was quoted was the rate he paid.
One of the things travelers love about an airline like Southwest is that it goes against the grain. When other airlines charge baggage fees, it doesn’t. When they impose change fees, it doesn’t. When they have assigned seats, Southwest refuses.
Should an airline’s first class section be adults-only? Ask passengers like James Armstrong, and you’ll hear a compelling reason for keeping babies in the back — if not off the plane entirely.
JetBlue flight 686 from Washington to Boston was delayed by a few hours on April 13, which wasn’t a big deal to most of the passengers. Except to Lonn Waters and his girlfriend, who planned to catch an Icelandair flight to Keflavik, Iceland, later that evening.
It’s official: I’ve just finished the final edits on my new book, Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals. I just have to tell you about it.
Melinda McGowan had to cancel her European vacation late last year because of a medical emergency. When she tried to rebook her tickets through Lufthansa, an airline representative quoted her a fare differential of $388, which seemed like a lot at the time.
It’s been a week of run-ins between the TSA and its critics. Maybe the most interesting one was Sen. Rand Paul’s vs TSA Chief John Pistole.
Another day, another TSA screening video. Ryan Miklus, with his parents for the Memorial Day weekend. The woman his mother, Carol.
By now, anyone with an Internet connection knows that Texas legislators have abandoned their efforts to restrict the TSA from screening air travelers with what some consider an invasive and inappropriate pat-down.
If the TSA wasn’t violating our civil rights with its intrusive screening procedures, as so many passengers claim, and as Texas Rep. David Simpson explains in his thoughtful commentary, then all of this might be kind of funny.
