Covered in bank fees with no way out
Jeanne Bowyer’s bank account is awash in fees, and her bank won’t stop them. Why can’t Wells Fargo help her?
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
In travel, what you see isn’t always what you get
When Virginia Vail made a reservation at the Yosemite Lodge at the Falls last month through a website called National Park Reservations, she assumed the $252 room rate would be the price she actually paid. She also thought she was dealing with the U.S. National Park Service, as the name of the website implied.
A full parking lot and a partial refund from Premier Parking
Gene Fayvusovich has a little parking problem, and he wants to know if he got ripped off.
Politics aside, what should we do about the TSA?
American voters, who have felt powerless against the allegedly invasive screening methods used by an expanding TSA, got an unexpected gift from a very unexpected place last week.
A $93 “top off” charge for my rental car?
Danny Griffin just received a $93 bill from Hertz for refueling his rental car. But wait, didn’t the company give him a receipt that verified his tank was full when he returned the vehicle? Yes, but that doesn’t make any difference.
Travelocity promised me a refund — did it do enough?
Thank goodness for the new 24-hour rule. That’s what Joan Weiner thought when she booked an airline ticket through Travelocity.
Chase tries to call my mother every day, but she’s been dead two years
Kimberly O’Connell’s mother died two years ago, and not a day goes by that she doesn’t think of her. That’s because Chase calls her phone with an automatic account notification for her deceased mother. At 4 a.m. Can’t they make the daily calls stop?
A $500 fee for being American and other absurd hotel surcharges
Nick Pilolla thought he’d made a reservation at the Renaissance Aruba Beach Resort & Casino through Otel.com, a European travel website.
They want a full refund from Celebration — but do they deserve it?
The Radisson Grand Lucayan Beach & Golf Resort looks like the ideal place for a four-night land portion of a cruise vacation — at least it did to Martin Lambert when he booked a Celebrity cruise to the Bahamas recently.