Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
A flight attendant took my camera and I want it back
Haijun Shan’s camera is missing — forcibly gate-checked on a recent flight. The camera isn’t covered under the airline’s contract. Is Shan out of luck?
Instead of honoring a “best rate” guarantee, they sent him a gift card
Steve Rabin’s name might be familiar to some of you, especially if you’re active in the comments. He’s a faithful reader of this site who turned to me for help a few weeks ago after he booked a room at the Best Western in Pasadena.
Covered in bank fees with no way out
Jeanne Bowyer’s bank account is awash in fees, and her bank won’t stop them. Why can’t Wells Fargo help her?
In travel, what you see isn’t always what you get
When Virginia Vail made a reservation at the Yosemite Lodge at the Falls last month through a website called National Park Reservations, she assumed the $252 room rate would be the price she actually paid. She also thought she was dealing with the U.S. National Park Service, as the name of the website implied.
A full parking lot and a partial refund from Premier Parking
Gene Fayvusovich has a little parking problem, and he wants to know if he got ripped off.
Politics aside, what should we do about the TSA?
American voters, who have felt powerless against the allegedly invasive screening methods used by an expanding TSA, got an unexpected gift from a very unexpected place last week.
A $93 “top off” charge for my rental car?
Danny Griffin just received a $93 bill from Hertz for refueling his rental car. But wait, didn’t the company give him a receipt that verified his tank was full when he returned the vehicle? Yes, but that doesn’t make any difference.
Travelocity promised me a refund — did it do enough?
Thank goodness for the new 24-hour rule. That’s what Joan Weiner thought when she booked an airline ticket through Travelocity.