So you canceled your hotel reservation — prove it!
When Michele Buescher reserved a room at the Super 8 property in Frankfort, Ind., through Priceline, she knew she had a limited time to cancel her stay.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Can United Airlines fix itself?
It’s hard to find anyone who likes the new United Airlines. Even at United Airlines.
Her plans changed, but now her travel agent wants her to pay up
Any day now, I’m expecting a call from Heather Barksdale’s travel agent. That’s because she owes the agency for a plane ticket to Europe — or at least, that’s what they claim.
Are you one of the TSA’s unwitting accomplices?
I would have given anything to be a fly on the wall at the Gallup Organization last week after it released a poll that suggested more than half of all Americans believe the TSA is doing a “good” or “excellent” job.
Did Southwest Airlines do enough for fare glitch victims?
It was a weekend that Maryrose Solis would rather forget.
Can my tour operator pocket my airline refund?
Donald Kne’s British Airways flight is canceled, and the carrier refunds the money to his tour operator. So why isn’t the company refunding the money back to him?
Is the car rental industry’s damage claims process fair to travelers?
Always, always, always take pictures of your rental car.
Help! My Target gift card has gone missing
The Target gift card Robert Brown ordered for his grandson is missing in action, and the store isn’t saying when it will send the scrip. Can anyone help him find it?
Southwest’s Laraba says booking glitch “neither the experience nor the impression we hope to leave with our customers”
At this hour, the likely culprit in this weekend’s Southwest Airlines fare-sale drama is a faulty database, which triggered an excess of 10,000 double-bookings. You’ve read the horror stories. I asked Teresa Laraba, the airline’s senior vice president for customers, to explain what went wrong and what customers should do if they’re affected.