Where’s the best place to drive — and the worst? Here’s the list
Where’s the best place to drive? Dave Fortney loves to drive in Greensboro, N.C. The roads are impeccably maintained, uncrowded and, well, fun.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
The mystery of bait-and-switch airfares has been solved
John Angarano isn’t just tired of bait-and-switch airfares. He’s also skeptical about the excuses airlines and online booking sites give for displaying an initial low price then switching it out later with a higher fare.
Taken from her Southwest flight to the hospital against her will — who pays?
Sue Burgess began to feel sick on a Southwest Airlines flight from Phoenix to Albuquerque earlier this year, and after a rough trip in which she filled several barf bags, she was sent to a hospital after the plane landed. She’s fine now — turns out she had the stomach flu — but there’s the small matter of a $9,000 hospital bill.
American Airlines stranded her in Myanmar. Refund, please?
Sarah Hluchan says American Airlines stranded her in Myanmar after she missed a connecting flight. To get home, she has to buy a new ticket. Why won’t her airline refund the extra fare?
If your flight is canceled, is your airline obligated to get you to your destination?
If your flight is canceled, does your airline still have an obligation to get you to your destination on time?
What insiders really think about airline customer service
What if an airline manager materialized at the gate after your next flight? And not just any supervisor, but the one in charge of airline customer service?
What would you say?
The next airline IT outage could happen at any time — are you prepared?
For Gojko Adzic, it’s not a question of if, but when, the next airline IT outage will happen.
He should know. As the author of “Humans vs Computers,” a book about ordinary people caught between wrong assumptions and computer bugs, he’s had a front-row seat to several recent technological meltdowns. And as a software expert, who is based in London, he also understands how fragile and error-prone the airline industry’s current technology infrastructure has become.
Time to buy? Here’s what the salespeople won’t tell you
When it’s time to buy something, there’s at least one thing standing between you and your purchase: a salesperson. And that’s especially true when you’re in the market for something expensive, like an appliance, car or TV.
Another surge in consumer complaints for February
February saw yet another surge in consumer complaints, with American Airlines, United Airlines and Expedia leading.
Dick’s Sporting Goods bans the sale of assault-style rifles
Dick’s Sporting Goods announced this morning that it would stop selling assault-style weapons in its stores. The decision follows the Parkland, Fla., school shooting, that claimed the lives of 14 people — the latest in a string of mass killings.