What insiders really think about airline customer service
What if an airline manager materialized at the gate after your next flight? And not just any supervisor, but the one in charge of airline customer service?
What would you say?
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
The next airline IT outage could happen at any time — are you prepared?
For Gojko Adzic, it’s not a question of if, but when, the next airline IT outage will happen.
He should know. As the author of “Humans vs Computers,” a book about ordinary people caught between wrong assumptions and computer bugs, he’s had a front-row seat to several recent technological meltdowns. And as a software expert, who is based in London, he also understands how fragile and error-prone the airline industry’s current technology infrastructure has become.
Time to buy? Here’s what the salespeople won’t tell you
When it’s time to buy something, there’s at least one thing standing between you and your purchase: a salesperson. And that’s especially true when you’re in the market for something expensive, like an appliance, car or TV.
Another surge in consumer complaints for February
February saw yet another surge in consumer complaints, with American Airlines, United Airlines and Expedia leading.
Dick’s Sporting Goods bans the sale of assault-style rifles
Dick’s Sporting Goods announced this morning that it would stop selling assault-style weapons in its stores. The decision follows the Parkland, Fla., school shooting, that claimed the lives of 14 people — the latest in a string of mass killings.
What’s missing from your hotel room?
If you’ve stayed in a hotel recently, you’ve probably noticed some missing amenities from your room. For me, it was bathroom doors.
Screen addiction is destroying travel. Here’s how to stop it
Have you noticed the travel zombies suffering from screen addiction yet? They’ve overrun the Orlando theme park where Lisa Ann Schreier works. “I’ve seen entire families walking around completely oblivious to their surroundings, which is pretty sad,” she says. “To say nothing of people literally walking into other people.”
You don’t need this: How to say “no” to a sales pitch — and mean it
You can do it. You can say no to that sales pitch. We live in a world of “yes” men and women programmed to accept almost every offer in front of us.
What you don’t know about billing cycles will blow your mind
Billing cycles can really mess with your head.
Don’t take my word for it. Consider what happened to Michael Dearing, a registered nurse from Chicago, when Comcast adjusted — or in his words “played with” — his billing cycles recently.
Why you’ll leave a tip — whether you want to or not
David Mitroff’s favorite restaurants in New York and San Francisco now quietly add an 18 percent tip to his final bill — before he even has a chance to consider a gratuity.
Automatic tips have also appeared on his hotel bills and when he checks his luggage with the airport skycap. It’s almost as if everyone assumes he wants to tack a few extra dollars onto the final tab, even when he doesn’t.