Travelers are lost in an AI maze. Here’s how to find a real person.
More travelers than ever are lost in an AI maze. Here’s what to do when you’re stuck talking to a chatbot.
Christopher Elliott
Is the city I’m visiting safe? Here’s how savvy travelers can find out
How can you tell if the city you plan to visit is safe? It’s harder than ever to know. Here are some proven strategies.
Viator problem: I paid extra for my Eiffel Tower tour. Can I get my money back?
After David Fisher spends an extra 60 euros to get on a rescheduled Eiffel Tower tour, he wants to know if he can get a refund. Viator says yes — and then no. How do you resolve this Viator problem?
I paid extra to change my flight on Norwegian Airlines — can I get my money back?
Tom Scruggs pays Norwegian Airlines a $79 change fee to get on an earlier flight. But then the airline rebooks him on a later flight. Can he get a refund?
SeatGeek ticket problem: They couldn’t deliver my football game tickets — can I get my money back for travel expenses?
If you have a SeatGeek ticket problem, how much does the company have to do to make things right?
How do you avoid the world’s most dangerous travel scam? Don’t fall for something “free”
Say the word “free,” and it’s enough to make even the most experienced travelers lose their marbles.
Does Ireland’s green tourism transformation make it worth a visit?
Ireland may be synonymous with lush green landscapes, but is the country also a green destination?
Lufthansa screwed up my flights to India. Do I deserve compensation?
Emily Weir wants compensation from Lufthansa after her flights from New York to Delhi are delayed and rerouted. But Lufthansa won’t pay her a dime. What’s going on?
Airbnb canceled my booking, locked my account — and kept my money!
Can Airbnb cancel a booking at 4 a.m., lock your account and keep your money? That’s what Nancy Kankindi wants to know after the vacation rental platform showed her the door without explanation.