Amazon sent me the wrong water heater! Why can’t I get a refund?
Amazon sends Marshall Haney the wrong water heater. After he returns it, the company won’t refund his money. Where did he go wrong?
Christopher Elliott
My hotel had no record of my Booking.com reservation. Why can’t I get a refund?
Justin Baribeau books a hotel room online. But now there’s no record of his Booking.com reservation. Can he get his money back?
Does Airbnb allow kids? Here’s how one guest got kicked out of her apartment
Does Airbnb allow kids? Some do, but some don’t, as one of our readers found out. Will her host keep all of her money?
Travelers are refusing to do these 5 things in 2025. Should you?
Travelers are refusing to accept high costs and bad service in 2025. And instead of looking for ways to beat the system, they’re just avoiding it altogether.
How an Irish luxury luggage manufacturer became sustainable
Everyone is talking about sustainability these days. Here’s how one Irish luxury luggage manufacturer is quietly doing it.
Can I get a $500 refund for my Samsung TV that stopped working?
Martin Griffin’s new Samsung TV stopped working. He wants to get his money back, but Samsung has other ideas. Who is right?
Hertz mistaken identity: I was blacklisted after Mexico rental mix-up!
Hertz says Shane Rich rented a car in Cabo San Lucas with two women. He says it’s a case of mistaken identity. Now the company has suspended his rental privileges. How can he reverse their decision?
5 destinations you have to see in 2025
I’ve spent most of this year traveling, starting in South America and trekking through Central America, the Caribbean, Europe and the Middle East. But there are only five places I want to see again in 2025.
Warning! Here are the biggest travel dangers of 2025
Hackers. Thieves. Infectious diseases.
Those are the top security threats in 2025, according to experts.
Ticketmaster trouble: Why can’t I get a refund after a canceled BTS concert?
When Valeria Villacorta’s BTS concert is canceled, she runs into trouble with Ticketmaster. Although the company promised her a prompt refund, it has refused to pay her $654 back for three years.