When JJ Mortensen tries to redeem her seven-night hotel award at Marriott, she’s given some bad news: The certificate has been downgraded to a 25,000-mile credit or a five-day certificate. That doesn’t seem fair to her, but Marriott won’t respond to her appeals. What now?
The TSA’s mission is to protect America’s transportation systems to ensure freedom of movement for people and commerce. So you’d think it would be concerned if, in the process of doing its job, it endangered the lives of one of its own citizens.
Glenn Robins is grossed out. As a frequent traveler, he assumed the sheets on his hotel bed are changed between guests.
Barbara Hilliard’s dogs didn’t make their KLM flight from Nuremberg, Germany, to Dallas via Amsterdam. Neither did she.
Refund cases are in a class by themselves, when it comes to frustration, but this one probably deserves its own category. It comes to us by way of Ann Vaninetti, who recently took a cruise with her husband, Dave, in Brazil.
This is six-year-old Anna Drexel getting a pat-down in New Orleans earlier this month. The TSA is taking a lot of heat.
John Frow pays for his airline tickets with $601 in credit. But then he has a bike accident and cancels his trip. When he makes an insurance claim, Access America turns him down, believing he didn’t suffer any financial loss. Now what?
Catherine Markland was looking forward to her Ecuador trip with Friendly Planet this month. She had a litte extra peace of mind because she’d purchased an insurance policy for her flights through Access America.
True, Jorge Sanchez-Salazar booked a nonrefundable room at the Hampton Inn & Suites Reagan National Airport through Orbitz. And it’s true, too, that he canceled the trip, and that under the rules, the hotel could keep his money — all of it.
Days Inn doesn’t exactly have a reputation for sparkling clean rooms and five-star customer service. Then again, Alyssa Erikson didn’t choose the hotel — Priceline did when she booked it through the site’s popular “Name Your Own Price” service.
