Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

I missed my brother’s wedding and now I’m missing my refund

January 23, 2024March 9, 2013 by Christopher Elliott

Ronnee Schweizer’s flight to the Virgin Islands is canceled, and when her online agency issues a refund, part of the money is missing. How does she get it back?

Maybe this Groupon deal wasn’t a deal after all

January 23, 2024March 8, 2013 by Christopher Elliott

Get me out of AAA renewal hell, please!

January 23, 2024March 7, 2013 by Christopher Elliott

Ruth Marino just wants to renew her AAA membership. But her credit card company is not making it easy.

A silent majority sounds off about airport security

January 23, 2024March 6, 2013 by Christopher Elliott

Intrusive airport searches are just fine with a majority of air travelers. They also think the TSA has singlehandedly prevented a 9/11 repeat.

When Holland America says “no problem” maybe there’s a problem

January 23, 2024March 5, 2013 by Christopher Elliott

Have hotels taken their fees too far?

January 23, 2024March 3, 2013 by Christopher Elliott

Oh no, Budget had second thoughts about my discount

January 23, 2024March 2, 2013 by Christopher Elliott

Brandon Chase’s car rental company says it’s made a mistake on his bill, and reverses a discount long after his rental. Is it allowed to do that? And what are his rights?

A Travelocity typo triggers ethics crisis

January 23, 2024March 1, 2013 by Christopher Elliott

The total price for a three-night Bahamas cruise package came to $2,058 on Travelocity. But that was before John Zimmerman applied a $1,000 rebate offered for a mid-level cabin through the online agency.

Help, I’ve been scammed by my moving company

January 23, 2024February 28, 2013 by Christopher Elliott

Melanie Freed had to pay extra to have her furniture delivered to Chile. Can she get a refund?

If you love the TSA, read this story

January 23, 2024February 27, 2013 by Christopher Elliott

It happened again with the TSA. At a time when the federal agency assigned to protect America’s transportation systems can least afford it.