Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

A couple experienced flight disruptions and an unexpected charge of $869 on their mother's card by United Airlines.

Why was Mom’s card charged for my ticket?

January 23, 2024March 16, 2013 by Christopher Elliott

After Robin Griffith’s honeymoon, there’s a mysterious $869 charge on her mother’s credit card for a flight from Los Angeles to Mexico City. How did it get there, and how can she get rid of it?

An ATM dispute with Bank of America in Las Vegas, where multiple unsuccessful attempts to withdraw funds resulted in pending transactions.

Las Vegas ATM stole $990 — can you help recover it?

January 23, 2024March 14, 2013 by Christopher Elliott

Tim Crawford tries to withdraw cash from an ATM in Las Vegas. He gets nothing, but his bank deducts $990 anyway. Is there a way to reverse it?

It's been more than a decade since the creation of the TSA, the agency assigned to protect America's transportation systems.

Airport security can be better — and here’s how

January 23, 2024March 13, 2013 by Christopher Elliott

I don't know what to do about Clare Goyette's case with the Philadelphia Parking Authority. I'm about to move her case into "unsolved".

Here’s why you should always take a picture of your car after you get a parking ticket

January 23, 2024March 12, 2013 by Christopher Elliott

Bank of America gets more than its fair share of complaints. But Ann Rieke had a terrific experience with her B of A credit card.

It’s great to have Bank of America in my corner — seriously

January 23, 2024March 11, 2013 by Christopher Elliott

Bank of America gets more than its fair share of complaints. But Ann Rieke had a terrific experience with her B of A credit card.

The traveler booked a flight to the Virgin Islands for a family wedding but faced disruptions when American Airlines canceled the flight.

I missed my brother’s wedding and now I’m missing my refund

January 23, 2024March 9, 2013 by Christopher Elliott

Ronnee Schweizer’s flight to the Virgin Islands is canceled, and when her online agency issues a refund, part of the money is missing. How does she get it back?

Groupon is a bargain website that promises daily deals and "unbelievable" customer service. But Stuart Lord says he got neither.

Maybe this Groupon deal wasn’t a deal after all

January 23, 2024March 8, 2013 by Christopher Elliott

The AAA member faced issues with membership renewal when AAA unsuccessfully attempted to charge their credit card.

Get me out of AAA renewal hell, please!

January 23, 2024March 7, 2013 by Christopher Elliott

Ruth Marino just wants to renew her AAA membership. But her credit card company is not making it easy.

Intrusive airport searches are just fine with a majority of air travelers. They also think the TSA has singlehandedly prevented a 9/11 repeat.

A silent majority sounds off about airport security

January 23, 2024March 6, 2013 by Christopher Elliott

Intrusive airport searches are just fine with a majority of air travelers. They also think the TSA has singlehandedly prevented a 9/11 repeat.

Elmer suspected there might be trouble with his birth certificate on his planned Eastern Caribbean cruise on Holland America's Eurodam.

When Holland America says “no problem” maybe there’s a problem

January 23, 2024March 5, 2013 by Christopher Elliott