Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Forced to buy car rental insurance that didn’t cover her

January 31, 2024April 19, 2013 by Christopher Elliott

Why did T-Mobile charge me an early termination fee?

May 3, 2025April 18, 2013 by Christopher Elliott

T-Mobile wants to charge Chad Jones a $200 early termination fee. But wait — isn’t he on a month-to-month plan? He sure is. Or at least, he thinks he is.

Random, unpredictable airport security that’s not always awful? Only in America

January 23, 2024April 17, 2013 by Christopher Elliott

The TSA screening area at Reno-Tahoe International Airport’s B gates isn’t much to look at. It’s a dark, cavernous processing area.

When do JetBlue’s vouchers expire? Whenever it says they do

January 23, 2024April 16, 2013 by Christopher Elliott

Should I fire my travel agent?

June 16, 2024April 13, 2013 by Christopher Elliott

Brian Durbin’s destination wedding is off to a bad start. His travel agent isn’t returning his calls and he and his fiancée are afraid everything isn’t going to run smoothly. What do you do when your travel agent goes AWOL?

Why did this Whirlpool microwave go down the drain?

January 23, 2024April 11, 2013 by Christopher Elliott

David Eck’s Whirlpool microwave breaks down less than two years after he buys it. The company will fix it -— for $300. Is that the right offer?

The five kinds of people you meet at an airport screening area

January 23, 2024April 10, 2013 by Christopher Elliott

Next time you fly, take a minute to look around at the airport screening area. You’ll see all kinds of interesting passengers.

Did Carnival do enough for these Destiny passengers?

January 23, 2024April 9, 2013 by Christopher Elliott

Time share sales: hard sell or scam?

June 20, 2024April 7, 2013 by Christopher Elliott

How can you be sure I damaged my rental car?

January 23, 2024April 6, 2013 by Christopher Elliott

Months after her car rental, Diane Mikulis gets a bill for damages she doesn’t recognize. When she asks for a translation, the car rental company sends her case to a collection agency. Now what?