Who’s to blame for an “invalid” reservation number?
When Jeff Williams’ pre-paid Priceline reservation number is “invalid” he’s forced to rent a car at a higher price. Should Priceline refund the difference?
Christopher Elliott
Hit by a late charge? Here’s why you should write it up
Jeanette Burton doesn’t smoke. Neither do her grandchildren, ages 5, 10 and 15, with whom she spent a recent Spring Break weekend at the Holiday Inn Sunspree Resort in Galveston, Texas.
Verizon won’t replace my broken phone — do I still owe an early termination fee?
Judy Schulze’s husband needs a new phone. But Verizon Wireless wants him to sign a new two-year contract to get one. Is that fair?
How to tell the TSA how to do its job – and how to get it to listen
If you’re afraid a TSA agent might bungle your screening when you fly somewhere this summer, maybe you should do what John Klapproth did when he was traveling from Seattle to Anchorage recently.
Should I help get a refund for a “disastrous” hotel stay?
The Sunswept Beach Hotel, a budget hotel on Barbados’ western coast, promises visitors they will be left “wanting for nought.” But when Josh Trevers checked in for a recent stay, he was left wanting for something: a working air conditioning to take the edge off the Caribbean heat.
Something’s still “phishy” about vacation rentals
If you think the words “vacation rental” and “phishing” are all but synonymous, you’re not alone. Just talk to Ann Schutte, who recently found a rental villa with a “million-dollar” view in Sedona, Ariz., through the rental Web site VRBO.com.
Help, Hertz is charging me for a burnt clutch!
When the clutch on his car fails, Hadley Roeltgen is sent an 850 euro bill. But his credit card company says he shouldn’t be responsible, and reverses the charge. Now, a collections agency is after him. What should he do?
An Aeromexico refund runaround with a surprise ending
Extracting a promised refund from an airline can be hard work. At times, it can even be impossible — or close to it.
The mystery of the reappearing $400 cancellation fee
Matt Solum is facing a $400 cancellation fee for a DirecTV package he doesn’t want, and believes he shouldn’t have to pay for. Is there any way to get it removed?
Is anyone really listening to your TSA complaints?
With only a few weeks left to leave your comments about the TSA’s controversial passenger screening methods, here’s a question worth asking: Is anyone listening?