The most unfair fees in travel
Just a few weeks before Dennis Main’s European riverboat cruise, a disc in his spine ruptured, confining him to a wheelchair. Unfair fees.
Christopher Elliott
Did we neglect to mention the $651 drop-off fee?
Jack thought the $430 rate for his European car rental from Hertz covered everything. Except for one teensy surcharge.
Should hotels block your Wi-Fi hotspot?
Hilton has become the latest hotel chain to face government fines for allegedly blocking their guests’ personal Wi-Fi hotspots. It joins a growing list of hotel and convention centers that have fallen afoul of federal law, which forbids such activity.
What’s this $50 ‘other’ charge on my rental car invoice?
Recently received a $50 “other” charge when I rented a car. Trying to find out why the charge, I received no reply from Hertz.
Am I getting ‘scammed’ by Comcast?
Comcast is charging Ruth Molina $1,300 for equipment she already returned. What can she do to call off the collection agency?
Is this enough compensation for a ‘difficult’ journey?
Air travel can be hard. It’s been that way since the dawn of commercial aviation — and people like Robert Oliver know it.
Expedia can’t find my airline’s phone number — can you help with a refund?
Here’s Eileen Rees’ problem with Expedia. She’s trying to get a refund for a flight to Patagonia — to which she is entitled.
Can helicopter parents survive a crash in Consumerland?
Sally VanZandt’s car rental case was this week’s top post. She alleged that her grown son was ripped off by a smooth-talking saleswoman.
They flew first class for free and here’s how you can, too
A “free” first-class upgrade is the Holy Grail of air travel. Sam did it with one of the most sought-after premium sections on the planet.
Who’s responsible for this pilfered luggage?
Beth Graham’s daughter’s luggage is pilfered, but it’s not clear who is responsible — the TSA or her airline.