American Airlines refunded only half of my ticket — where’s the rest?
After American Airlines cancels Susan Cohen’s flight, it refunds only half her ticket. The reason? It claims she used the other half. Which is impossible. What now?
Christopher Elliott
Why doesn’t my KitchenAid dishwasher work? Could be user error.
Dorothy Lathan’s dishwasher is a lemon — or is it? Our team of advocates looks into the matter and makes a startling discovery.
I had to change my son’s name, but the airline won’t help me
Lisa Coris changes the name on her son’s passport, but now Ethiopian Airlines wants to charge her $300. Is that too much?
Delta stopped flying to Barbados — is our vacation ruined?
Laurie Glynne and her family planned to fly to Barbados for the holidays. But then Delta Air Lines stopped flying to the Caribbean island. Can this vacation be saved?
With eco-friendly travel more popular than ever, approach green claims with skepticism
Green may not be the most fashionable color this spring, considering the recent policy shift in Washington on climate change. But it’s still the “in” thing for many travelers.
Still checking your work email on vacation? You’re not alone
If you’re planning to leave your smartphone or laptop at home when you go on vacation this month, you might want to think again. The unplugged getaway is so last year.
The real reason why Silicon Valley is the world’s most elusive tourist attraction
Silicon Valley draws me to it like a powerful magnet, with its Mediterranean climate, irresistible culture of innovation and iconic technology brands that have defined a generation. It pulls in my whole family, which, like many Americans, lives in a world defined by Apple, Facebook and Google.
I paid extra for my British Airways seat, but it didn’t recline
Vivienne Pearson’s airline seat — the one for which she paid an extra 40 pounds — doesn’t recline. A flight attendant promised her a refund, but now the airline is balking.
Blink and you’ll miss Buellton, California. Here’s why you don’t want to
Blink and you’ll miss Buellton, Calif., a tiny town a two-hour drive north of Los Angeles. And maybe that’s just fine with Buellton, one of those undiscovered destinations where everyone expects you to stay a few exits south, in touristy Santa Barbara, or just keep driving through to nearby Hearst Castle.
Why did I pay Swiss an extra $99 for a middle seat?
Shelley Benjamin thought she’d paid $99 for an aisle seat reservation on a Swiss flight to Zürich. But then she tried to find room for her baby.