After “terrible service” at Panera, can this customer get a fresh start?
After a Panera trainee gets Mel Ettenson’s order wrong, he tries to contact the company. Why isn’t it responding to his complaint?
Christopher Elliott
Don’t do this! 3 insurance claims mistakes new travelers make
If there’s a busy season for travel insurance claims, this is probably it. Summer vacations are over, some prematurely. Hundreds of thousands of claims are working their way through the system.
There’s a window in my shower — and other hotel room design flaws
When Marc Burdiss stepped into the shower at the Rio All-Suite Hotel & Casino in Las Vegas, he was shocked by the clear view of the bedroom through a glass window.
Insider tips on how to file a travel insurance claim
If you’re reading this, chances are something horrible has happened while you’re on vacation — a health scare, a disruption, even an unexpected death.
Maybe you’ve phoned your travel insurance company and the wheels are now in motion for a claim. And you’re wondering: What now?
Happy trails (and a pumpkin or two) off the beaten path in Arizona
With its iconic painted deserts and vast, seemingly endless roads, Arizona is the ultimate off-the-beaten-path destination. But visit the Grand Canyon state during the off-season, when all the visitors have gone home, and it’s a special kind of quiet.
I canceled my reservation for a full refund — so why did Sleep-Inn charge me $400?
When Robert Williams cancels his reservation at a Sleep Inn through Travelocity, he receives a verification — but no money. What gives?
Just say no: If travelers refused to pay fees
If enough travelers stopped paying the travel industry’s infuriating surcharges and fees, would the unwanted add-ons simply disappear? Would extra charges for checked luggage, ticket change fees and mandatory hotel resort fees vanish into thin air?
The four most dangerous words a consumer can hear
You can always cancel. Those are the four most dangerous words a consumer can hear. They’re often preceded by: “Don’t worry!”
It has been four months — where is my reimbursement check from Iberia?
When Iberia Airlines promises Susie Burton compensation for her lost luggage, she waits. And waits. And waits. Four months later, she calls our advocacy team. Can they help?
Waiting for the end in Alaska
In Alaska, they save the best for last.
Whether it’s the final boat tour of a glacier, the last nights in a cabin outside a remote national park, or the final Inside Passage cruise of the season, the Last Frontier loves its endings.