Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Yes, you can pay your Uber driver in cash. But should you? Diane Somerville's recent Uber experience will make you think twice.

Warning: You can pay your Uber driver in cash, but…

January 29, 2024December 30, 2018 by Christopher Elliott

After Diana Somerville pays cash for her Uber ride in Seattle, the company charges her again. If she doesn’t pay, Uber threatens to ban her. What should she do?

Royal Caribbean had a big surprise at the end of Stephen Weiner’s six-night cruise on the Freedom of the Seas.

My one-way cruise was a big surprise. How do I get home?

September 20, 2024December 29, 2018 by Christopher Elliott

Royal Caribbean had a big surprise at the end of Stephen Weiner’s six-night cruise on the Freedom of the Seas. He was under the impression his journey was round-trip but then found himself stranded in San Juan, Puerto Rico. Now he wants to know how he ended up on a one-way cruise to the Caribbean.

If you're reading this, you're probably cold. You're thinking of a warm-weather vacation with your family. You deserve one.

Want a warm-weather vacation with your family? Read this first

January 29, 2024December 29, 2018 by Christopher Elliott

If you’re reading this, you’re probably cold. You’re thinking of a warm-weather vacation with your family. You deserve one.

And you can have one — but it’ll cost you.

After FlixBus cancels three of his rides, Martin Yeung wants the company to cover his expenses. But does the contract allow that?

What is FlixBus and why did it leave them stranded?

January 29, 2024December 29, 2018 by Christopher Elliott

After FlixBus cancels three of his rides, Martin Yeung wants the company to cover his expenses. But does the contract allow that?

If the thought of flying with children raises your blood pressure, take a deep breath. You have company. Here's your survival guide for flying with kids.

Flying with children? Here is the survival guide you need

January 29, 2024December 25, 2018 by Christopher Elliott

If the thought of flying with children raises your blood pressure, take a deep breath. You have company.

More than a year ago, Robert Weinper and his daughter were bumped by WOW Air on their return flight from Paris to Toronto. So where is that refund?

I was bumped by WOW Air — so where is my refund?

January 29, 2024December 24, 2018 by Christopher Elliott

More than a year ago, Robert Weinper and his daughter were bumped by WOW Air on their return flight from Paris to Toronto. The airline promised 400 euros each as compensation but never sent the check. What’s the hold-up?

It's easy to tune out advice about identity theft prevention and other threats to your personal information. That seems like someone else's problem.

Identity theft prevention? It’s something to worry about

January 29, 2024December 23, 2018 by Christopher Elliott

It’s easy to tune out advice about identity theft prevention and other threats to your personal information. That seems like someone else’s problem.

The best family vacations of the year are in places you'd least expect. They're out-of-the-way destinations you might not even consider.

Here they are: The best family vacations of the year

January 29, 2024December 22, 2018 by Christopher Elliott

The best family vacations of the year are in places you’d least expect. They’re out-of-the-way destinations you might not even consider for a family getaway.

Here's one more mysterious case involving a Kenmore washer lid suddenly shattering in a consumer's home. What's going on here?

Why do these Kenmore washer lids suddenly shatter?

November 15, 2024December 22, 2018 by Christopher Elliott

It happened again. This time, Jocelyn Albertson is the unlucky owner of a Kenmore washer with a shattered glass lid. What’s the fix?

How do you end up with some really shocking roaming charges on your next wireless bill? Just ask SuryaPrateek Surampalli. He can tell you.

How to end up with some really shocking roaming charges

January 29, 2024December 20, 2018 by Christopher Elliott

How do you end up with some really shocking roaming charges on your next wireless bill? Just ask SuryaPrateek Surampalli, who recently ran up more than $710 in roaming fees on a trip to India.