Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.
Planning your estate? Be careful!

Planning your estate? Watch for these shady practices

There’s a lot to watch out for when you’re planning your estate.

Bad advice. High fees. Trust mills.

“Death brings out the worst in people,” says Francine Kent, an estate appraiser from Sarasota, Fla.

Unscrupulous advisors prey on the elderly and their heirs with questionable legal advice, unnecessary bills, and the ever-present living trust come-ons.

A Southwest Chase Visa credit offer that she never received.

Lured by a $200 Southwest Chase Visa credit. So where is it?

The Southwest Chase Visa credit offer Valerie Schreck saw looked too good to be true, as affinity credit card offers often do.

Apply for the card now, the pop-up on Southwest.com promised her, and she could save $200 on her flight.

She applied for the card, only to discover the offer was too good to be true. The $200 credit never showed up.