Nothing extraordinary happened when Paul Candia rented a car from Budget in New York recently. There’s no frivolous damage claim, no extra fee, not even a rude employee to complain about.
Fred and Connie Claussen’s honeymoon cruise on Royal Caribbean’s Serenade of the Seas ended on a tragic note. During the voyage, Fred suffered a massive heart attack. The Serenade’s medical staff treated him and then diverted the ship to St. Kitts, where he was transferred to a hospital.
Always read to the end. The very end.
When Merry Bauman’s friend passes away, she tries to cancel his T-Mobile account. Turns out it’s a lot more difficult than it looks.
As Jay Berman and his wife were checking out of the Henley House in London last month, a clerk asked if they wanted to pay their bill in dollars. It seemed like a good idea at the time, because they’d avoid Bank of America’s three percent foreign transaction fee.
When Alicia Reise and her husband rented a car from Hertz in England recently, they had no reason to believe the car was in less than perfect condition.
If you follow me on Twitter you probably know that I was almost run off the New Jersey Turnpike by a passenger bus last week. But today’s case is the opposite problem: a bus that never left the station.
If you thought the TSA’s reputation as America’s worst federal agency couldn’t get any worse — and after its recent PR disasters, I wouldn’t blame you — you might want to think again.
The deadly storms that left large swaths of the East Coast without power just before the Fourth of July holiday provided an uncomfortable lesson to hotel guests like Ken White: Always call to confirm your reservation — especially when the place you’re visiting is reeling from a natural disaster.
When Cheaptickets.com suddenly and without warning cancels John Rutledge’s itinerary, it offers him a refund. Problem is, a new flight will now cost twice as much as he originally paid. Shouldn’t the online agency do more?
