Why won’t Groupon refund me? The restaurant closed!
Sofya Mumford’s $65 Groupon voucher is worthless after the restaurant goes out of business. Why won’t the company refund her money?
Christopher Elliott
Aer Lingus promised me a full refund after a threatened strike. Where is it?
When a strike threatens Martha Rhine’s trip to Dublin, Aer Lingus offers her a full refund for her business class ticket. But she gets only a portion of her ticket back. What’s going on, and how can she get the rest back?
My Getaroom reservation became nonrefundable — but I want my $3,228 back!
William Farrer thought he’d booked two rooms at the Hyatt Regency in New Orleans directly through the hotel’s website. Minutes later, he discovered he’d actually paid $3,228 to a third-party booking site — and the reservation was suddenly “nonrefundable.”
Airlines want to roll back consumer protections — will your rights disappear?
Imagine this: Your flight’s been delayed over and over. But when you ask a lone worker staffing the customer service counter for help, he just shrugs. There’s no meal voucher, no compensation — not even an apology. Just an indifferent employee telling you to deal with it.
Borneo’s recipe for sustainable tourism: cultural villages, homestays — and spicy food
The aroma in Trudy’s Tan’s kitchen in Kuching, Malaysia, is intoxicating. It’s a blend of the familiar and the utterly new: garlic and pepper with Terung Iban, the sour eggplant found in Borneo. It’s Gula Apong, also known as Nipah palm sugar, caramelized with fried potato wedges
I paid $375 for hockey game tickets I couldn’t use. Why won’t StubHub refund me?
Angelica Niklowitz gets a recurring error when she tries to access the hockey game tickets she buys through StubHub. Can she get a refund for the replacement tickets she has to buy?
Iberia downgraded me to economy class on a flight to Madrid. Where’s my refund?
Iberia downgrades Christopher Long and his husband to economy class on a flight from Chicago to Madrid. Under European regulations, he’s entitled to a refund of 75 percent of his fare. So why is he only getting a fraction of that?
I booked a nonrefundable room at the Hampton Inn by accident. How do I fix it?
Carol Egan accidentally booked an expensive and nonrefundable room at a Hampton Inn. Can she fix the mistake or is she stuck with a $264 bill?
This rental is completely uninhabitable! I want my Marriott Bonvoy points back
When Chris Skaggs checks into his vacation rental, he finds it uninhabitable. But can he get a refund of his Marriott Bonvoy points, which he used to make the reservation?
They found toxic mold in their Vrbo rental — can they get $19,500 back?
Cindy Bonde expected a peaceful getaway in the Vrbo rental she’d booked in Park Rapids, Minn. Instead, she and her family stepped into a conflict that featured rampant mold, an uncooperative host and a tone-deaf booking platform — and left them fighting for a $19,500 refund.