The biggest complaint mistake you’ll ever make
If you have a gripe with a company — and let’s face it, at some point, everyone has a gripe with a company — here’s a cautionary tale about complaining.
Christopher Elliott
Should my tour operator keep $8,471 to “cover” costs of a canceled tour?
Tia Millman and John Madsen were looking forward to a private tour of Tunisia and Kenya organized by Experience It! Tours last summer.
Problems abroad? Here’s how to get around a language barrier
When Air Dolomiti canceled Stefano Alberti’s recent flight from Florence to Munich because one of its planes broke down, he potentially faced what to many American travelers would be a tall obstacle: a language barrier.
What’s wrong with TSA airport security?
If airport security is so good, why do passengers feel so bad?
Help! Dell is holding my “hot” computer hostage
Geri Bain’s “hot” computer is missing in action. Why won’t Dell repair it? And why won’t it return her laptop?
Is this story a fake? 5 ways you can tell
Not a day seems to go by that I don’t receive an email that commends me for my “well-written” site and asks, “Do you accept sponsored content and if so, how much you charge?”
What to do when cruise insurance isn’t a “shore” thing
Like other cruise lines, Oceania’s optional but “highly recommended” insurance promises discerning passengers help “in the face of the unexpected.” But that’s not what happened when George Domino and his wife cruised from Stockholm to London last year and he suddenly developed a urinary tract infection.
Keep us posted on that refund
American European Travel’s nine-day ancient Turkey tour looked like the perfect birthday gift for David Olson’s wife, Barbara. With stops in Istanbul, Ephesus and Pamukkale, it fulfilled a lifelong dream of visiting the old Ottoman Empire.
OK, here’s what we should allow on plane …
Can we look past this ridiculous debate about cellphones on planes? Can we ignore, for a moment, the breathless opinion polls, the pompous declarations by airlines that they’d never allow wireless chatter in their cabins, and the heated discussions you’ve read in your favorite travel blog?
Where are the frequent flier miles I won?
Larry Babbin wins lots of frequent flier miles from American Airlines, but the points never appear on his statement. Now the company is giving him the silent treatment. Can these miles be saved?