The circumstances of Saundra Lyon-Reiser’s recent home rental were less than ideal. She’d gathered her extended family in Aptos, Calif., to bury her mother and grieve their collective loss.
Glennellen Pace and her husband are missing thousands of frequent flier miles after a trip to Australia and New Zealand. Is there any way to find them?
Chuck Barnes tries to invoke United Airlines’ low fare guarantee. But it doesn’t quite work the way he hoped it would. Is he out of luck?
Tami Alloway needs to cancel her hotel stay because of “extenuating” personal circumstances. Just one problem: the reservations are non-refundable.
When Ben Blout invoked a big-box store’s “low price promise” after discovering a lower price on his merchandise, he learned something customers rediscover every holiday shopping season: some restrictions apply.
If an airline tells you it offers a more humane way to travel, should you hold it to that promise?
Bethany Tully might have been forgiven for her confusion. After canceling an upcoming flight from San Francisco to Boston under unhappy circumstances, she discovered that her ticket credit on United Airlines was worth about half what she expected — an increasingly common complaint among air travelers.
The TSA offered Sue Speck an early Christmas present when she checked in for a recent flight from Columbus to Los Angeles: a coveted Precheck designation on her boarding pass, which allowed her to avoid removing her shoes, taking out her laptop and most important, get around the agency’s dreaded full-body scanners when she was screened.
Carol Pratt is stuck with three pre-paid nights at a Starwood Hotel. Even though she wants to move the reservation by a few days, the hotel won’t let her without losing all of her money. What’s going on?
Philip Boutelle’s minivan is a money pit and Toyota doesn’t seem to care, even though it issued a limited recall. Can this car be saved?
