Shut out of my inn in Montreal
When Paul Nahass’ son is locked out of a bed-and-breakfast in Montreal, he’s forced to find alternate accommodations. Can he get a refund for his new hotel?
Christopher Elliott
It’s mom vs. Frigidaire. Who will win?
Julie Faro’s Frigidaire washing machine is broken. With two kids and twins due any day, she needs it fixed — pronto. Does she have a fighting chance?
Am I not entitled to a ticket credit, Virgin Atlantic?
Janice Dittman expected a full refund when she canceled her Virgin Atlantic flight from San Francisco to London. Instead, the carrier credited her for the taxes and offered no apologies for pocketing the rest of her money.
For travelers, chatbots and AI can’t quite take you there
Ask any technology expert about the future of artificial intelligence (AI) in travel and they’ll breathlessly tell you we’re on the verge of a revolution.
Aspire to travel the world? Read this before you go
Nothing changes you like travel does. I know, because after 26 years of suburban stability, I recently sold my house, pulled up my stakes and hit the road. I’m a different person because of it.
We need these consumer laws now
If you’ve ever said, “There ought to be a law,” then you’re one of a million frustrated consumers. And you are not alone.
Alaska road trip offers a rare look at the last frontier
If you really want to see Alaska, you need wheels.
Most visitors come to the Last Frontier on a cruise ship or a plane. A motorcoach picks them up at the airport and delivers them to a hotel, to an airstrip or a national park, and they only see a small sliver of this state.
It’s a beautiful sliver, to be sure — but too small considering Alaska’s vast size.
I thought I was paying for checked luggage, not priority boarding
When Mary Lou Hartline buys an American Airlines ticket, she inadvertently pays extra for priority boarding instead of checked bags. Can she undo the mistake?
Scam alert! In this hyperactive hurricane season, the worst may not be over
Harvey. Irma. Maria.
In a hyperactive hurricane season, the mere mention of these storms evokes fear, dread — and regret.
Travel blacklists: Turning tables on the industry
Maybe you’ve heard about Jason Puerner, or someone like him. Puerner, a transportation planner from Lakewood, Colo., says he recently rented a Chevrolet Cruze with a pre-existing scratch from Enterprise. After returning the vehicle, he refused to cough up $412 for repairs and ended up on the company’s infamous “Do Not Rent” list.