This sure doesn’t feel like Salt Lake City.
My kids had no idea what that meant when I said that as we were strolling the streets of Utah’s capital. They weren’t here decades ago when I saw the old Salt Lake City, a less vibrant and interesting place than the one they were experiencing.
When Ahmed Abdulrahim cancels a flight within 24 hours of booking it, he assumes he’ll have the money soon. Months later, he’s still waiting. Can his airline issue his refund?
AT&T, Disney and Southwest Airlines have won top honors in the 2018 Elliott Readers’ Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service.
No single consumer purchase causes more headaches, more irritation and leads to more buyer’s remorse than a car purchase. Nothing even comes close to it.
It’s 2 a.m. and it’s 49 degrees in my bedroom. I wrap myself in a cover and hobble through a pitch-black living room, feel my way past the tiny kitchen, and jab the thermostat in the hallway.
50 degrees, it lights up.
Rowena Cruz buys a membership in Palladium’s travel club but almost immediately regrets the decision. Why won’t the company refund her $8,174?
Kathleen Pierz’s Samsung washing machine only works 60 percent of the time. Yet Samsung refuses to fix it. Why?
When Kimberly Button drove her RV to Glacier National Park in Montana this summer, she expected relief from her muggy home town of Orlando. “We assumed that we’d have mild temperatures,” she says. “We couldn’t have been more wrong.”
What’s it like on the other side of the car rental counter? The answer may surprise you. I’ve been corresponding with a former car rental employee, and he’s shared some remarkable insights into the business that might help you make a more informed decision the next time you rent a car.
When Perry Capurro rented a car from Hertz in Harrisburg, Pa., he got an early surprise: a required $200 “authorization” on the reservation.
“They were difficult to deal with the whole time, and they do not release the hold until midnight,” he says.
So what’s with the “hold”?
