Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

From phoning a travel agent to clicking an airline site, there are many ways to book air travel. Maybe too many. So what's the best way to buy airline tickets?

Everything you need to know about booking an airline ticket in 2025

January 8, 2025January 5, 2021 by Christopher Elliott

From phoning a travel agent to clicking an airline site, there are many ways to book air travel. Maybe too many. So what’s the best way to buy airline tickets?

As COVID-19 cases take off in America, travelers want to know how they can get an airline to waive its rules now. Here's my guidance.

How to get an airline to waive its rules now

January 22, 2024December 31, 2020 by Christopher Elliott

Are you wondering about social distancing on a plane? Then here is the information you need to make sure you keep yourself safe on a plane.

Social distancing on a plane? This is how to do it

January 22, 2024December 29, 2020 by Christopher Elliott

If someone invites you to join a travel club, don't walk away -- run! But if you're reading this, you probably didn't. You fell for the offer of a free cruise or vacation. You attended the presentation, with its laughable, high-pressure sales tactics. And you ended up with a worthless travel club membership. Now you're trying to figure out a way to leave your travel club.

The ultimate guide to joining and leaving a travel club in 2025

January 14, 2025December 18, 2020 by Christopher Elliott

If someone invites you to join a travel club, don’t walk away — run! But if you’re reading this, you probably didn’t. You fell for the offer of a free cruise or vacation. You attended the presentation, with its laughable, high-pressure sales tactics. And you ended up with a worthless travel club membership. Now you’re trying to figure out a way to leave your travel club.

Joseph Ziskovsky lost his wallet during his last car rental, but Hertz found it. So where did it go after that?

Hertz found my lost wallet. So where is it now?

January 30, 2025December 17, 2020 by Christopher Elliott

Kelly Stout made her rent payment via PayPal, but something went terribly wrong and her landlord never received the payment. Can we help?

I paid my rent with Paypal but something went wrong!

January 27, 2025December 15, 2020 by Christopher Elliott

When Marilyn Harrett called off her Hawaii vacation this spring, she thought she could easily get a refund for her canceled vacation rental. She was wrong.

How can I get a refund for a canceled vacation rental?

January 22, 2024December 8, 2020 by Christopher Elliott

When Marilyn Harrett called off her Hawaii vacation this spring, she thought she could get a refund for a canceled vacation rental. After all, her state was locked down and so was the Aloha State. There was no way she’d be able to make it to her rental in Maui.

Oh, and one more thing: She had an email from the vacation rental company promising her a refund. Slam dunk, right?

Wrong.

Money may be the last thing you think about when you're planning a trip. But the moment you arrive at your destination, you'll make up for the oversight. Money exchange booths and the ATMs offering local currency greet you at the terminal. And you'll have to decide what to do about travel and money.

Travel and money: Everything you need to know in 2025

January 16, 2025December 8, 2020 by Christopher Elliott

Money may be the last thing you think about when you’re planning a trip. But the moment you arrive at your destination, you’ll make up for the oversight. Money exchange booths and the ATMs offering local currency greet you at the terminal. And you’ll have to decide what to do about travel and money.