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Essential Reading

Passenger downgraded on a flight booked through Booking.com struggles to get a refund. Discover who's responsible and how to escalate your claim.

Downgraded on my flight from Sydney to Tokyo. Why won’t Booking.com refund my money?

Experts reveal the most dangerous hotel room and offer crucial advice on how to choose a safer room and protect yourself from theft.

This is the most dangerous room in a hotel

Hacker stole 200,000 Chase Sapphire points. See how this customer fought Chase to recover his valuable rewards after they refused to help.

Help! Someone stole 200,000 Chase points, and I can’t get them back

With record summer travel, missing flights is a real fear. Get expert advice on avoiding airport chaos and what to do if you miss your plane. summer flights

Passengers are missing their summer flights. Here’s how to avoid being left behind

Avis broadsides Gena Ettinger when it adds her to the company's Do Not Rent list. How does she get unbanned?

I’m on Avis’ Do Not Rent list. How do I get off?

Airline promised a full refund due to a strike but withheld a significant amount. How to fight for the full refund you were guaranteed.

Aer Lingus promised me a full refund after a threatened strike. Where is it?

When a strike threatens Martha Rhine’s trip to Dublin, Aer Lingus offers her a full refund for her business class ticket. But she gets only a portion of her ticket back. What’s going on, and how can she get the rest back?

Company Contacts

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Latest Stories

Airline promised a full refund due to a strike but withheld a significant amount. How to fight for the full refund you were guaranteed.

Aer Lingus promised me a full refund after a threatened strike. Where is it?

Customer thought he booked a refundable Hyatt room, but Getaroom made it nonrefundable and kept $3228. The fight for a refund.

My Getaroom reservation became nonrefundable — but I want my $3,228 back!

Your flight's been delayed over and over. But when you ask a lone worker staffing the customer service counter for help, he just shrugs. There's no meal voucher, no compensation — not even an apology. Just an indifferent employee telling you to deal with it.

Airlines want to roll back consumer protections — will your rights disappear?

Explore how Borneo's Eastern Malaysia balances tourism with sustainability through cultural preservation, immersive homestays, and local gastronomy. sustainable tourism

Borneo’s recipe for sustainable tourism: cultural villages, homestays — and spicy food

Buyer pays for hockey tickets on StubHub but can't use them due to an error, leading to a frustrating fight for a $375 refund.

I paid $375 for hockey game tickets I couldn’t use. Why won’t StubHub refund me?

Iberia downgraded me to economy class on a flight to Madrid. Where’s my refund?

Carol Egan accidentally booked an expensive and nonrefundable room at a Hampton Inn. Can she fix the mistake or is she stuck with a $264 bill?

I booked a nonrefundable room at the Hampton Inn by accident. How do I fix it?

When Chris Skaggs checks into his vacation rental, he finds it uninhabitable. But can he get a refund of his Marriott Bonvoy points, which he used to make the reservation?When Chris Skaggs checks into his vacation rental, he finds it uninhabitable. But can he get a refund of his Marriott Bonvoy points, which he used to make the reservation?

This rental is completely uninhabitable! I want my Marriott Bonvoy points back

Ultimate Guides

When traveling, the last thing anyone wants is to face the hassle of lost luggage. This comprehensive guide offers vital information on what to do if your luggage goes missing during air travel, cruises, train journeys, or hotel stays. From understanding the rules of lost luggage claims to tips on preventing your bags from getting lost, this article is an essential resource for travelers. It covers everything from filing claims to avoiding luggage fees, ensuring your travel remains stress-free.

The ultimate guide to finding your lost luggage

Thinking about a spring break vacation? You better think fast, because the 2025 spring break travel season will be busier -- and potentially more expensive -- than ever.

Here’s your insider guide to spring break travel in 2025

The busy 2023 holiday travel season, which runs from the end of November until early January, will be one for the record books. Here's how to survive it.

Here’s your ultimate guide to holiday travel

Here's the ultimate guide to travel food, which includes advice on where to eat and how to avoid unwanted weight gain.

Eat this! The ultimate guide to travel food

If you're going somewhere, chances are you need a reliable carry-on or rollaboard. But how do you buy the best luggage for your next trip?

Here’s how to buy the best luggage for your next trip

Travel prices are falling like leaves on a late October afternoon in Martha's Vineyard. No question about it, autumn will be a great time to travel -- it always has been.

Here’s your ultimate guide to fall travel

Sitting in a pressurized aluminum tube for hours at a time takes a heavy toll on your body. So how do the pros survive a long flight in economy class? And how do they avoid jet lag?

Expert tips for surviving a long flight in economy class and avoiding jet lag

Navigating the world of travel can be complex. Find out how a travel advisor can simplify your journey, especially for unique trips like solo travel or senior travel. We'll explore when to engage a travel advisor, how they can enhance your trip, their costs, and strategies to find the right advisor for your needs.

The ultimate guide to finding a travel advisor

What’s Your Problem?

If you have a consumer problem, please contact our team at Elliott Advocacy through this form. We’re always here to help. Our help is free.

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