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Essential Reading

You're minutes away from confirming your dream vacation. You've selected a flight, hotel and rental car. And then you see the question: "Add travel insurance to protect your trip for just $89?

Should you buy travel insurance at checkout — or skip it?

I sold my house, so why am I still getting trash bills?

I sold my house, so why am I still getting trash bills?

Marcy Schackne is mad. She recently waited 2½ hours at LAX just to talk to a car rental agent. After completing her paperwork, she inspected three vehicles that were "beyond dirty" before finding one suitable to drive

Car rental rage: Why everyone’s losing it at the counter right now

As the Department of Homeland Security shutdown enters its seventh week, the administration has pivoted to a controversial fix: It's deploying hundreds of Immigration and Customs Enforcement (ICE) agents to 14 major airports to plug the gaps left by unpaid TSA officers who are calling out or quitting.

Is ICE the answer to our airport security problems?

Vaughn Warriner's Apple computer gets damaged in transit when he sends it his granddaughter. Now UPS is refusing his $400 claim. Can it do that?

UPS kept my $400 after damaging my computer — can it do that?

Credit card cloning diagram showing shimming device inside card reader

Travel warning: Credit card cloning is back, but here’s how to stop it

If you thought your new credit card and a fancy RFID-blocking wallet will protect you from credit card scams when you travel, I’ve got some bad news for you.

Company Contacts

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Latest Stories

Credit card cloning diagram showing shimming device inside card reader

Travel warning: Credit card cloning is back, but here’s how to stop it

Illustrated couple holding StubHub tickets at a concert, looking shocked after their seats were downgraded despite the FanProtect Guarantee

StubHub FanProtect guarantee failed. Here’s how one buyer fought back.

Man standing in front of an empty lot in Beverly Hills, Calif.

Airbnb charged me for a nonexistent Beverly Hills rental. Where’s my refund?

When Mike Welden returned his Budget rental car after his Palm Springs vacation, he thought he was done with the car. The retired social worker had enjoyed a pleasant two-week trip through California without incident. But Budget wasn't done with him. Three weeks later, Welden's credit card got dinged with a $450 cleaning fee. The company claimed their vehicle reeked of cigarette smoke.

Budget hits non-smokers with a mysterious $450 cleaning fee. Do they have to pay?

"No-reply" emails are frustrating travelers. Discover why companies use them and effective ways to get your questions answered.

Travel companies don’t want to hear from you. Here’s how to make them listen.

checked bag fees

Checking your suitcase now costs more than your airline ticket. It’s time for this to end.

U.S. airlines this week raised their checked baggage fees to levels that would have seemed like a parody just a few years ago.

Bag fees just hit $50. At what point do you stop checking luggage?

If you’re a guest at the Villa Orange in Frankfurt, Germany, you may have one question at breakfast: "Where’s the Nutella?"

The German hotel that banned Nutella — and what it reveals about green travel’s biggest problem

Advocacy

When Mike Welden returned his Budget rental car after his Palm Springs vacation, he thought he was done with the car. The retired social worker had enjoyed a pleasant two-week trip through California without incident. But Budget wasn't done with him. Three weeks later, Welden's credit card got dinged with a $450 cleaning fee. The company claimed their vehicle reeked of cigarette smoke.

Budget hits non-smokers with a mysterious $450 cleaning fee. Do they have to pay?

Kristen Rodriguez thought she had scored a deal when she prepaid for her checked baggage on Frontier Airlines.The airline app showed a straightforward offer: $29 for each checked bag, each way, for two passengers.

She prepaid for checked bags on Frontier. The price changed after she hit “confirm.”

american airlines

American Airlines’ disappearing act: how a confirmed first-class seat vanished

booking.com issues

Her hotel canceled by “mistake,” but Booking.com billed her anyway. Now what?

Hyatt ignored these 80-year-olds' pleas

Hyatt ignored these 80-year-olds’ pleas — then hit them with a $53,678 bill

Aer Lingus owes me $1,285

Aer Lingus owes me $1,285 but claims my bank doesn’t exist

Why do I have to pay this $165 resort fee?

I booked a hotel with American Airlines miles. Why do I have to pay this $165 resort fee?

When Joanne Smikle made a $1,000 payment on her Chase credit card bill, she assumed the transaction had gone through. The money left her Tower Federal Credit Union account. Chase credited the payment. Everything looked normal.

Chase made my $1,000 payment vanish into thin air — how do I get it back?

Destinations

If you’re a guest at the Villa Orange in Frankfurt, Germany, you may have one question at breakfast: "Where’s the Nutella?"

The German hotel that banned Nutella — and what it reveals about green travel’s biggest problem

When Paul Avron’s daughter surprises him with Coldplay tickets, he expects a memorable night out. But as the concert approaches, the tickets still haven’t arrived, and StubHub’s FanProtect guarantee seems to vanish. Can they get their money back?

StubHub charged me $3,300 for Coldplay tickets I never received — can I get my money back?

eastern germany rostock

In eastern Germany, Rostock is on a quiet green journey

Germany’s Baltic coast

Sustainability meets serenity (and a surprise) on Germany’s Baltic coast

Germany's Spree Forest

How Germany’s Spree Forest is finding its way toward a regenerative future

Germany's Eifel region

In Germany’s Eifel region, sustaining memories and nature (and a volcano or two)

In Seoul, luxury hotels shed plastic and recycle keycards to go green

In Seoul, luxury hotels shed plastic and recycle keycards to go green

The turquoise water lapping against Okinawa's pebbled beach is so clear that you can see an occasional parrotfish streaking by. Just behind it, the Hoshinoya Okinawa's low-slung modernist villas blend into a landscape of gnarled fukugi trees and hibiscus.

Behind the fight for sustainable tourism in Okinawa

Safe Travels

Credit card cloning diagram showing shimming device inside card reader

Travel warning: Credit card cloning is back, but here’s how to stop it

You're minutes away from confirming your dream vacation. You've selected a flight, hotel and rental car. And then you see the question: "Add travel insurance to protect your trip for just $89?

Should you buy travel insurance at checkout — or skip it?

Your credit card isn't as safe as you think when you travel

Your credit card isn’t as safe as you think when you travel. Here’s the fix.

When his cab pulled up to a rental apartment in Lisbon, Walter Meyer knew he was in trouble. The building was crumbling, and the neighborhood looked sketchy. Even his taxi driver -- a local who'd probably seen it all -- seemed to hesitate before rolling to a stop.

This is what you need to know about your neighborhood before you travel

This is the most dangerous thing you can do when you travel

This is the most dangerous thing you can do when you travel

When it comes to skiing, it may be impossible to have too much travel insurance coverage.

Ski patrol won’t save you from a $30,000 rescue bill. But this might.

One of Wes Wakefield's favorite travel hacks is a packing cube. These small, inexpensive accessories can help you fit more clothes into your luggage than you probably thought possible.

How to find the best packing cube and use it to outsmart an airline

For millions of travelers, water safety isn’t just a footnote -- it’s the silent saboteur of vacations.

The truth about drinking water abroad that could save your next vacation

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The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers.

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