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You're minutes away from confirming your dream vacation. You've selected a flight, hotel and rental car. And then you see the question: "Add travel insurance to protect your trip for just $89?

Should you buy travel insurance at checkout — or skip it?

I sold my house, so why am I still getting trash bills?

Marcy Schackne is mad. She recently waited 2½ hours at LAX just to talk to a car rental agent. After completing her paperwork, she inspected three vehicles that were "beyond dirty" before finding one suitable to drive

Car rental rage: Why everyone’s losing it at the counter right now

As the Department of Homeland Security shutdown enters its seventh week, the administration has pivoted to a controversial fix: It's deploying hundreds of Immigration and Customs Enforcement (ICE) agents to 14 major airports to plug the gaps left by unpaid TSA officers who are calling out or quitting.

Is ICE the answer to our airport security problems?

Vaughn Warriner's Apple computer gets damaged in transit when he sends it his granddaughter. Now UPS is refusing his $400 claim. Can it do that?

UPS kept my $400 after damaging my computer — can it do that?

Editorial cartoon showing a confused balding middle-aged man in a white shirt and tie standing on his front lawn looking up at a small light blue mini refrigerator that has been mysteriously returned to his porch steps after being picked up by FedEx, illustrating how third-party seller returns can fail in unexpected ways

Walmart told me to donate my broken refrigerator — then things got strange

Howard Friedman bought a beverage refrigerator from Walmart that did not get cold. After Walmart arranged a return, his replacement came from third-party seller Ca’Lefort and also failed. FedEx picked up the broken refrigerator then mysteriously delivered it back to his porch days later. Ca’Lefort refused returns without original packaging and offered only 50 percent off a replacement. Walmart told him to donate the broken refrigerator to charity and promised a refund that never arrived. Multiple calls produced dropped calls and apologies but no resolution. Federal consumer protections under FTC rules apply even with third-party marketplace sellers.