Skip to content

Elliott Report

Home
Features
Company Contacts
Sites
Newsletters
About
Contact Us

Elliott Report

Home
Features
Company Contacts
Sites
Newsletters
About
Contact Us

Essential Reading

Editorial cartoon showing a confused balding middle-aged man in a white shirt and tie standing on his front lawn looking up at a small light blue mini refrigerator that has been mysteriously returned to his porch steps after being picked up by FedEx, illustrating how third-party seller returns can fail in unexpected ways

Walmart told me to donate my broken refrigerator — then things got strange

Editorial cartoon showing a worried gray-haired man at an outdoor table at a tropical resort with palm trees and ocean in the background, looking shocked at his laptop displaying "YOUR CREDIT SCORE" with a red downward-trending arrow, illustrating how a timeshare upgrade dispute caused his credit score to drop 43 points despite following the company's payment hold instructions

Help! My Hilton downgrade has left me in limbo

Watercolor editorial illustration of a father in a white shirt and red tie standing with his young son who carries a backpack at an American Airlines departure gate, with an American Airlines plane visible through the window beyond the closed gate door, illustrating how families get separated when airlines pull passengers from boarding lines and document involuntary bumping as voluntary

American Airlines claims I voluntarily gave up my seat, but that’s a lie

Editorial cartoon showing an anxious traveler in a blue polo shirt grimacing as he stuffs a large purple roller suitcase into an open green airport trash can, with empty seating areas and large glass windows visible in the background, illustrating the increasing trend of travelers abandoning their luggage at airports to avoid baggage fees

The great luggage abandonment: Why travelers are ditching their bags at the airport

Editorial cartoon showing a man with glasses standing in front of a store shelf filled with bottles, looking up at a digital sign that displays "YOUR PRICE: $5.99" in red LED letters with a green arrow, illustrating how surveillance pricing creates personalized prices based on consumer data

Don’t ban surveillance pricing. Here’s how to fix it.

Why summer airfare just got more expensive—and what airlines aren’t telling you

Summer airfare is climbing fast as jet fuel prices spike 82 percent over the Iran conflict. Here’s what airlines aren’t telling you—and how to protect your trip.

Company Contacts

We publish the names and emails of customer service managers. Check out our directory.

Uber

Lyft

See all contacts

Latest Stories

Why summer airfare just got more expensive—and what airlines aren’t telling you

Editorial cartoon showing a stranded family of four standing next to a broken-down silver Honda SUV with steam rising from the hood and two orange suitcases by the open trunk, while traffic blurs past on a yellow-tinted highway under a sweltering yellow sky, illustrating the common summer road trip breakdown scenario between Memorial Day and Labor Day when heat stresses vehicle cooling systems, batteries, and tires

Summer road trip questions you never ask (but should)

Editorial cartoon showing a frustrated middle-aged man in an orange t-shirt with a five-o'clock shadow waving his hand in exasperation while another man in a blue Amazon vest holds up his driver's license skeptically in front of a large Amazon warehouse building under a blue sky, illustrating Amazon's automated identity verification system repeatedly rejecting a customer's valid U.S. driver license before issuing a refund for a defective product

Amazon asks for my ID before refunding a defective DVD/VCR — but why?

Editorial cartoon showing a worried elderly gray-haired man in a beige cardigan and gray trousers sitting in a dark red armchair with his hand on his sore right knee while holding a cell phone to his ear, with a black wheeled suitcase standing nearby on the hardwood floor, illustrating a senior traveler trying to secure a medical refund after a hip condition forced him to cancel a transatlantic flight

Why is ITA Airways making it impossible to get a medical refund?

Editorial cartoon illustration of an exasperated young man with messy brown hair and large round glasses looking upward in defeat while surrounded by towering stacks of white paper documents piled high on both sides and in front of him, illustrating the frustration of repeatedly submitting the same documents to a travel insurance company that refuses to process the claim

Why is my insurance company asking for the same documents over and over and over?

Editorial illustration showing four silhouetted figures with their hands raised to their heads in confusion or doubt, standing on concentric ring patterns and looking up at a large dark-blue globe of Earth with a giant white question mark hovering in front of it, illustrating how travelers are increasingly questioning the recommendations of professional travel experts in an age of paid influencers and commission-driven advice

Travelers are ignoring the advice of professionals. Here’s why that could be a mistake.

Editorial illustration showing a single white airplane taking off down a runway between two large fields of grounded yellow Spirit Airlines aircraft on either side, viewed from behind, illustrating how thousands of Spirit Airlines passengers were left stranded after the carrier's shutdown while one rescue flight departs without them

Spirit Airlines’ death shows why we need better passenger protections

Editorial illustration of a couple standing on a dark airport tarmac with two orange roller suitcases, watching from a distance as a fiery orange and yellow explosion cloud rises into the blue sky beyond, with a small white airplane visible on the horizon, illustrating the uncertainty of booking summer vacation travel during an active geopolitical conflict in the Middle East

Is it safe to book a summer vacation yet?

Advocacy

Editorial cartoon illustration of an exasperated young man with messy brown hair and large round glasses looking upward in defeat while surrounded by towering stacks of white paper documents piled high on both sides and in front of him, illustrating the frustration of repeatedly submitting the same documents to a travel insurance company that refuses to process the claim

Why is my insurance company asking for the same documents over and over and over?

Watercolor editorial illustration of a father in a white shirt and red tie standing with his young son who carries a backpack at an American Airlines departure gate, with an American Airlines plane visible through the window beyond the closed gate door, illustrating how families get separated when airlines pull passengers from boarding lines and document involuntary bumping as voluntary

American Airlines claims I voluntarily gave up my seat, but that’s a lie

Editorial illustration of an elderly man standing alone at the bright orange wooden door of a blue-toned classic French apartment building with wrought iron balconies, depicting Alan Nathan waiting for his missing luggage in Neuilly-sur-Seine after Luggage Forward and FedEx claimed phantom delivery

Luggage Forward promised to deliver my luggage. Instead, it delivered disappointment!

Illustration showing frustrated business class passengers standing next to their luggage while an Aer Lingus airplane flies away in the background, depicting the airline's failure to load priority-tagged baggage onto multiple consecutive flights despite tracking confirmation

Business class baggage disaster! Why is Aer Lingus ghosting us?

When Mike Welden returned his Budget rental car after his Palm Springs vacation, he thought he was done with the car. The retired social worker had enjoyed a pleasant two-week trip through California without incident. But Budget wasn't done with him. Three weeks later, Welden's credit card got dinged with a $450 cleaning fee. The company claimed their vehicle reeked of cigarette smoke.

Budget hits non-smokers with a mysterious $450 cleaning fee. Do they have to pay?

Kristen Rodriguez thought she had scored a deal when she prepaid for her checked baggage on Frontier Airlines.The airline app showed a straightforward offer: $29 for each checked bag, each way, for two passengers.

She prepaid for checked bags on Frontier. The price changed after she hit “confirm.”

american airlines

American Airlines’ disappearing act: how a confirmed first-class seat vanished

booking.com issues

Her hotel canceled by “mistake,” but Booking.com billed her anyway. Now what?

Destinations

Klaus Melbye, director of the Wadden Sea Centre, surveys wildlife at a dike in Wadden Sea National Park.

Sustainable tourism: Can visitors save Denmark’s Wadden Sea?

The Burgruine Trifels in Southwestern Germany's Palatinate region, which is undergoing a green transformation.

Germany has a 150-year-old rule about forests. It may be the sanest idea in travel right now.

If you’re a guest at the Villa Orange in Frankfurt, Germany, you may have one question at breakfast: "Where’s the Nutella?"

The German hotel that banned Nutella — and what it reveals about green travel’s biggest problem

When Paul Avron’s daughter surprises him with Coldplay tickets, he expects a memorable night out. But as the concert approaches, the tickets still haven’t arrived, and StubHub’s FanProtect guarantee seems to vanish. Can they get their money back?

StubHub charged me $3,300 for Coldplay tickets I never received — can I get my money back?

eastern germany rostock

In eastern Germany, Rostock is on a quiet green journey

Germany’s Baltic coast

Sustainability meets serenity (and a surprise) on Germany’s Baltic coast

Germany's Spree Forest

How Germany’s Spree Forest is finding its way toward a regenerative future

Germany's Eifel region

In Germany’s Eifel region, sustaining memories and nature (and a volcano or two)

Safe Travels

Editorial cartoon showing a stranded family of four standing next to a broken-down silver Honda SUV with steam rising from the hood and two orange suitcases by the open trunk, while traffic blurs past on a yellow-tinted highway under a sweltering yellow sky, illustrating the common summer road trip breakdown scenario between Memorial Day and Labor Day when heat stresses vehicle cooling systems, batteries, and tires

Summer road trip questions you never ask (but should)

Credit card cloning diagram showing shimming device inside card reader

Travel warning: Credit card cloning is back, but here’s how to stop it

You're minutes away from confirming your dream vacation. You've selected a flight, hotel and rental car. And then you see the question: "Add travel insurance to protect your trip for just $89?

Should you buy travel insurance at checkout — or skip it?

Your credit card isn't as safe as you think when you travel

Your credit card isn’t as safe as you think when you travel. Here’s the fix.

When his cab pulled up to a rental apartment in Lisbon, Walter Meyer knew he was in trouble. The building was crumbling, and the neighborhood looked sketchy. Even his taxi driver -- a local who'd probably seen it all -- seemed to hesitate before rolling to a stop.

This is what you need to know about your neighborhood before you travel

This is the most dangerous thing you can do when you travel

This is the most dangerous thing you can do when you travel

When it comes to skiing, it may be impossible to have too much travel insurance coverage.

Ski patrol won’t save you from a $30,000 rescue bill. But this might.

One of Wes Wakefield's favorite travel hacks is a packing cube. These small, inexpensive accessories can help you fit more clothes into your luggage than you probably thought possible.

How to find the best packing cube and use it to outsmart an airline

What’s Your Problem?

If you have a consumer problem, please contact our team at Elliott Advocacy through this form. We’re always here to help. Our help is free.

Our Newsletter

Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Did we mention it's free?

What's This Site?

The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers.

Follow Us

© 2026 Elliott Report | Privacy Policy

Home
Features
Company Contacts
Sites
Newsletters
Advocacy
About
Contact Us
Get Help

Search for:

Don't Miss a Story!

Elliott Confidential, our award-winning newsletter, keeps you posted on our random acts of consumer advocacy. Plus, we have insightful letters, insider tips, and more.

Invalid email address

Thanks for subscribing!