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Essential Reading

american airlines issues

My 2-year-old gave up his seat on an American Airlines flight. Where’s my refund!

Teresa McGee thought she'd done everything right before her flight from Detroit to Charlotte. But she never expected American Airlines to not do everything right.

She showed up two hours early for her flight. Why did American Airlines cancel her ticket?

One of the newest mistakes travelers make is also one of the oldest: forgetting their paperwork.

Here are the new travel mistakes people are making — and how to avoid them

risky trip

Your next trip could be riskier than you think — here’s why (and how to adapt)

Cynthia Alviso’s new Frigidaire wall oven fluctuates between 35 degrees below and 60 degrees above its set temperature, ruining her baked goods. Despite four repair attempts, it's still broken. Frigidaire insists the oven works properly. Can she get a refund?

My Frigidaire oven’s wild temperature swings have left me exhausted — can I get a refund?

careless travelers

Careless travelers: Why are passengers becoming so absent-minded?

To get an idea of how forgetful travelers have become lately, consider what happened to Ally Murphy and her husband on a recent flight from London to Atlanta.

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Latest Stories

careless travelers

Careless travelers: Why are passengers becoming so absent-minded?

sustainability

Are these up-and-coming sustainable cities worth visiting?

anthem insurace issues

Two years later, this $18,926 surgery claim is still in limbo — is there a way out?

Travel insurance won't pay for my flight delay

Help! Travel insurance won’t pay for my flight delay

american airlines issues

My 2-year-old gave up his seat on an American Airlines flight. Where’s my refund!

The only travel trend you need to know for 2026

taipei luxury hotels

In Taipei, luxury hotels are leading a green travel revolution

Alex Cashman-Rolls faces a $500 cleaning fee from Hertz after returning a rental car he used with a registered service animal. Hertz claims the charge is for “excessive” hair, but Alex argues it’s unreasonable under federal law and lacks proof of actual costs. Will Hertz back down?

Service animal hair in a rental car: Can Hertz demand $500 to clean it?

Advocacy

american airlines issues

My 2-year-old gave up his seat on an American Airlines flight. Where’s my refund!

delta air lines

He accepted a $15,000 offer to give up his seat. Then Delta called him a liar

Teresa McGee thought she'd done everything right before her flight from Detroit to Charlotte. But she never expected American Airlines to not do everything right.

She showed up two hours early for her flight. Why did American Airlines cancel her ticket?

Can AirAsia keep John Pracy's $100? He'd booked a ticket from Cebu, Philippines, to Manila, the airline canceled the flight, and then it pocketed the money.

Does AirAsia still owe me a pandemic refund? Here’s the surprising answer

apple iPhone issues

Help! My iPhone trade-in got lost in the mail!

When Iberia Airlines canceled Olga Betzler's flight from Barcelona to Los Angeles, she assumed getting her $654 refund would be straightforward

When an airline refuses to refund you $654, this could be the reason

After a stay at Holiday Inn Express, Millie Crawford was surprised to find a $59 charge for a damaged lamp she says she never touched. With conflicting stories from hotel staff and no clear evidence, she escalated the dispute, filed a chargeback—and won. Here’s how travelers can fight back against bogus hotel damage fees.

Holiday Inn surprise charge: a $59 bill for a lamp I didn’t damage!

Bonnie Roeder-Burns tracked her delayed bag with an AirTag. When it finally arrived, valuables were missing—but Iberia Airlines denied her claim, citing no visible damage. With help from a travel advocate and strong documentation, she pushed back—and won. Here's what travelers must know about proving loss and fighting back after pilfered luggage.

Pilfered luggage problem: Why won’t Iberia help me?

Destinations

sustainability

Are these up-and-coming sustainable cities worth visiting?

taipei luxury hotels

In Taipei, luxury hotels are leading a green travel revolution

For 2026, the question isn't just where to go, but what to rediscover. Here are six places I want to visit again

Go here next year: 6 places you have to discover in 2026

To see Kokomo's Christmas trees, you have to dive into the South Pacific. These trees aren't decorated with tinsel or lights. They're rebar skeletons suspended in the gentle currents of the Great Astrolabe Reef, covered in fragments of living coral.

Why is a five-star resort in Fiji planting metal Christmas trees underwater?

The Langham's dinner buffet in Hong Kong is a showcase of Chinese cuisine. You can find an extensive selection of dim sum, wonton dumplings, barbecue, and tofu pudding for dessert. But the luxury hotel's spread is also at the forefront of the city's sustainability efforts.

In Hong Kong, oyster shells and creative engineering pave the way to a greener future

From Philippe Marie's corner office in Papeete, you can see most of Air Tahiti Nui's fleet of four Boeing 787s at any given time.

Can this airline protect paradise?

UNESCO-protected Luang Prabang is one of Southeast Asia’s most picturesque cities—but its rising tourism comes with environmental costs. From a plastic-free hotel to methane-reducing buffalo blocks, local innovators are pushing for a model of sustainability that preserves culture and empowers the community. Can these efforts shape a more responsible future for Laos?

Can a green hotel (and a side of buffalo milk) save Luang Prabang?

Tokyo’s pace is intense—but so is its wellness culture. From the sleep-optimized Westin Yokohama to forest bathing in Yoyogi Park, visitors are discovering new ways to reset after long flights. Whether it's spa rituals, onsen baths, or SmartBeds at capsule hotels, Tokyo is proving that self-care here is both serious and accessible.

Travelers to Tokyo are fighting jet lag and stress. Here’s what they’ll find.

Safe Travels

risky trip

Your next trip could be riskier than you think — here’s why (and how to adapt)

Holiday travel in 2025 is more unpredictable than ever. From flight delays and border confusion to cybersecurity threats and lost bags, this season demands extra vigilance. Learn what steps travelers are taking—from smart planning to expanded travel insurance—to stay safe and protect their investment.

Holiday travel safety: Here’s what could go wrong — and how you can avoid it

Holiday travel brings risks like cancellations and illness. Experts say insurance is crucial this year, with policies offering more medical coverage. Learn strategies to protect your Thanksgiving, Christmas, or New Year's trip.

Everything you need to know about buying travel insurance for the holiday travel season

Travel insurance is evolving! Learn about surprising post-departure benefits that can save your trip (and your wallet) when things go wrong abroad.

Travel insurance companies are adding new post-departure benefits. Here’s what you can expect.

Travelers focus on plane safety but often overlook dangers within the airport itself. Learn about the unexpected risks and how to stay safe.

What’s the most dangerous thing at the airport?

ravelers are increasingly concerned about car rental safety. Here's how to ensure your rental car is safe before you hit the road.

Travelers are worried about car rental safety. Here’s how to avoid a problem

Worried about travel safety? See how travel insurance is evolving with new features to help you avoid trouble and stay protected on your next vacation.

New ways travel insurance can keep you safe when you’re traveling

Forget the back of the plane! Experts reveal the surprisingly dangerous and uncomfortable seats you should avoid on your next flight.

This is the worst seat on the plane — and it’s not what you think

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