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Essential Reading

For years, governments have promised a seamless world of airport security where you could leave your laptop in your bag and bring a full-sized bottle of water through the scanner.

Airport security rules are changing again—and it’s a mess

let Spirit Airlines go

Why it’s time to let Spirit Airlines go

The president has called for a massive cut to credit card interest rates. Airlines warn it could end loyalty programs as we know them.

Will this 10 percent interest cap kill your airline points?

american airlines issues

My 2-year-old gave up his seat on an American Airlines flight. Where’s my refund!

Teresa McGee thought she'd done everything right before her flight from Detroit to Charlotte. But she never expected American Airlines to not do everything right.

She showed up two hours early for her flight. Why did American Airlines cancel her ticket?

My Enterprise rental car broke down! Do I deserve a refund?

My Enterprise rental car broke down! Do I deserve a refund?

When John Sand landed in Munich and picked up his rental car from Enterprise, he was ready for a fun-filled European road trip. Instead, he took an unexpected detour that left him without wheels for 36 hours and forced him to navigate a Kafkaesque customer service maze.

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Latest Stories

My Enterprise rental car broke down! Do I deserve a refund?

My Enterprise rental car broke down! Do I deserve a refund?

expensive travel

Has travel gotten too expensive? Yes, and here’s what to do about it

A slow plane comin'.

CONSUMER ALERT: Why your next flight might be stuck in the slow lane—and what to do about it

The current crime reporting requirements for cruise lines have left passengers in a fog, distorting the reality of safety at sea

Do you deserve to know if cruising is safe?

TSA

Do we need the TSA anymore?

Germany's Eifel region

In Germany’s Eifel region, sustaining memories and nature (and a volcano or two)

The freezer compartment on Paris Perlick's GE refrigerator keeps failing because of an elusive coolant leak. The manufacturer has tried to repair it five times over four years, but the problem persists. With a year left on her five-year warranty, Perlick fears the company is deliberately stalling until her coverage expires. Is it?

GE keeps fixing my fridge, but it won’t stay fixed – what now?

Walter Gluzkin faces a months-long battle with National Car Rental over a damage claim on a Hyundai Sonata he returned just 30 minutes after picking it up. National's damage recovery unit is demanding his insurance information for repairs he says he never caused. Can National get away with that?

I heard noises under my rental car. Now I have a $2,000 bill from National!

Advocacy

My Enterprise rental car broke down! Do I deserve a refund?

My Enterprise rental car broke down! Do I deserve a refund?

Susan Kemen is a Broadway superfan, but the Broadway themed cruise she booked is apparently not a fan of hers. Just a day after she plunked down $4,996 to see her favorite performers on the Norwegian Gem, she received a disturbing phone call.

She paid $4,996 for a Broadway cruise — then she got this shocking phone call

marriot hotel issues

Marriott closed my hotel but kept my money — and offered gift cards instead

westjet

Weather excuse doesn’t add up for this Booking.com customer

GE dishwasher

Who’s responsible for a dishwasher disaster that almost burned down my home?

amtrak

This $1,200 Amtrak ticket vanished into thin air. Was she scammed?

Mitch Gershenfeld expected an adventure when he retired to travel the world -- not a medical misadventure that would pit him against his health insurance company. But that's exactly what he got after landing in a hospital in Doha and then filing a claim with GeoBlue.

Help! GeoBlue keeps asking for the same documents again — and it won’t pay my $17,746 claim

american airlines issues

My 2-year-old gave up his seat on an American Airlines flight. Where’s my refund!

Destinations

Germany's Eifel region

In Germany’s Eifel region, sustaining memories and nature (and a volcano or two)

In Seoul, luxury hotels shed plastic and recycle keycards to go green

In Seoul, luxury hotels shed plastic and recycle keycards to go green

The turquoise water lapping against Okinawa's pebbled beach is so clear that you can see an occasional parrotfish streaking by. Just behind it, the Hoshinoya Okinawa's low-slung modernist villas blend into a landscape of gnarled fukugi trees and hibiscus.

Behind the fight for sustainable tourism in Okinawa

sustainability

Are these up-and-coming sustainable cities worth visiting?

taipei luxury hotels

In Taipei, luxury hotels are leading a green travel revolution

For 2026, the question isn't just where to go, but what to rediscover. Here are six places I want to visit again

Go here next year: 6 places you have to discover in 2026

To see Kokomo's Christmas trees, you have to dive into the South Pacific. These trees aren't decorated with tinsel or lights. They're rebar skeletons suspended in the gentle currents of the Great Astrolabe Reef, covered in fragments of living coral.

Why is a five-star resort in Fiji planting metal Christmas trees underwater?

The Langham's dinner buffet in Hong Kong is a showcase of Chinese cuisine. You can find an extensive selection of dim sum, wonton dumplings, barbecue, and tofu pudding for dessert. But the luxury hotel's spread is also at the forefront of the city's sustainability efforts.

In Hong Kong, oyster shells and creative engineering pave the way to a greener future

Safe Travels

When it comes to skiing, it may be impossible to have too much travel insurance coverage.

Ski patrol won’t save you from a $30,000 rescue bill. But this might.

One of Wes Wakefield's favorite travel hacks is a packing cube. These small, inexpensive accessories can help you fit more clothes into your luggage than you probably thought possible.

How to find the best packing cube and use it to outsmart an airline

For millions of travelers, water safety isn’t just a footnote -- it’s the silent saboteur of vacations.

The truth about drinking water abroad that could save your next vacation

risky trip

Your next trip could be riskier than you think — here’s why (and how to adapt)

Holiday travel in 2025 is more unpredictable than ever. From flight delays and border confusion to cybersecurity threats and lost bags, this season demands extra vigilance. Learn what steps travelers are taking—from smart planning to expanded travel insurance—to stay safe and protect their investment.

Holiday travel safety: Here’s what could go wrong — and how you can avoid it

Holiday travel brings risks like cancellations and illness. Experts say insurance is crucial this year, with policies offering more medical coverage. Learn strategies to protect your Thanksgiving, Christmas, or New Year's trip.

Everything you need to know about buying travel insurance for the holiday travel season

Travel insurance is evolving! Learn about surprising post-departure benefits that can save your trip (and your wallet) when things go wrong abroad.

Travel insurance companies are adding new post-departure benefits. Here’s what you can expect.

Travelers focus on plane safety but often overlook dangers within the airport itself. Learn about the unexpected risks and how to stay safe.

What’s the most dangerous thing at the airport?

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