Tripadvisor is an American online travel company that operates a website with reviews of travel-related content and a mobile app with user-generated content and a comparison-shopping website.
TripAdvisor Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about TripAdvisor
We receive many complaints about TripAdvisor. It has been accused of allowing hotels to post fake reviews, and it has refused to comment on the matter. Also, here’s a case where the website had a significant error.
How to resolve a problem with TripAdvisor
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
TripAdvisor mailing address
TripAdvisor
141 Needham Street
Newton, MA 02464
TripAdvisor social media channels
TripAdvisor executive customer service contacts
Primary Contact
Tim Barker
Associate Director, Global Customer Operations
141 Needham Street
Newton, MA 02464
[email protected]
Secondary Contact
Jennie Putt
Senior Director Of Operations
141 Needham Street
Newton, MA 02464
[email protected]
Sartaj Kajla
Vice President – Global Customer & Content Operations
141 Needham Street
Newton, MA 02464
[email protected]
Frequently asked questions about TripAdvisor
You can contact TripAdvisor’s customer support in the USA by calling (781) 800-5000.
TripAdvisor does not offer live chat support.
Yes, TripAdvisor is based in the United States. Its headquarters are located in Needham, Massachusetts
TripAdvisor provides information on travel destinations worldwide.
Owners of listings can report issues through appropriate channels to ensure reliable and uncompromised content.
The current CEO of TripAdvisor is Matt Goldberg.
The headquarters of TripAdvisor is located at 400 1st Avenue in Needham, Massachusetts.
How to get professional help with your TripAdvisor problem
If you need help with TripAdvisor, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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