Apple sells computers, music devices, music and phones.
Apple Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Apple
Apple has an outstanding reputation for taking care of its customers. While the company addresses most grievances properly, one or two slip between the cracks. For example, we recently had a case where a reader had to pay twice for her AppleCare support. We’ve also run into a few Mac repair issues.
How to resolve a problem with Apple
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Apple mailing address
One Apple Park Way
Cupertino, CA 95014-2083
Apple executive customer service contacts
One Apple Park Way
Cupertino, CA 95014, USA
Primary Contact
Joshua Stuckey
Corporate Executive Relations
One Apple Park Way
Cupertino, CA 95014-2083
[email protected]
(669) 218-9647
Secondary Contact
Sabih Khan
Senior Vice President Operations
One Apple Park Way
Cupertino, CA 95014-2083
[email protected]
Jeff Williams
Chief Operating Officer
One Apple Park Way
Cupertino, CA 95014-2083
[email protected]
Chief Executive
Tim Cook
Chief Executive Officer
1 Infinite Loop
Cupertino, CA 95014-2083
[email protected]
Frequently asked questions about Company Name
Apple Support is available 24/7 in the U.S.
To get technical support for your Apple products and services in the USA, call the toll-free number (800)275-2273 for iPod, Mac and iPad, (800) 694-7466 for iPhone, or visit the website.
Apple offers customer service for products, services, and billing inquiries, including technical assistance.
- General support and billing inquiries: (800) 692-7753 or 1-800-MY-APPLE
- iPod, Mac and iPad technical support: (800) 275-2273 or 1-800 APL-CARE
iPhone technical support: (800) 694-7466 or 1-800 MY-IPHONE
To file a complaint with Apple in the USA, contact its customer support at (800) 692-7753 or visit an Apple Store in person.
If you want to request a refund, go to reportaproblem.apple.com and then click on the “request a refund” option.
If you notice any unauthorized charges, contact (800) 692-7753 or 1-800-MY-APPLE immediately to report the issue and get assistance.
How to get professional help with your Apple problem
If you need help with Apple, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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