Alison Boan believes that a glitch in the Spirit Airlines reservation system caused her return flight to be booked on the wrong date and increased her ticket price. Just hours later, when she discovers the problem she calls the airline to switch to the correct flight. So why isn’t she allowed to do so?
When John Dignam and his daughter accept a voluntary bump from their Spirit Airlines flight, they are pleased to receive two free round-trip vouchers as compensation. But the surprise comes when he tries to apply them to a new trip. Could they really only be worth $12 each?
In the aftermath of Hurricane Irma, Sandra Parker decides to cancel her flight to Florida on Spirit Airlines. She knows her $80 flights aren’t refundable. But what about the $160 pre-paid baggage fees?
After Melanie Boock agrees to give up her seat on an oversold Spirit Airlines flight, she accepts two vouchers for future flights – only to find that they have almost no value. Our advocates wonder whether Spirit Airlines’ “bare fare” includes vouchers for two cents.
When Sandra Wucher hears that her Spirit Airlines flight has been canceled, she wants compensation for the emotional distress she suffers. Is Wucher’s request reasonable? And can our advocates help her get it?
We all log in to accounts every day using passwords that we somehow manage to remember. But imagine if you got locked out of your account because you had too many incorrect logins.
When Alex Avila agrees to be voluntarily bumped from his Spirit Airlines flight, he is happy to receive travel vouchers that will allow him to visit his father before his dad’s upcoming deployment. But will he be able to use his vouchers on the dates he needs?
Jill King-Fernandez and her family voluntarily give up their seats on a Spirit Airlines flight. In exchange, they’re offered flight vouchers. But the vouchers are unusable. Now what?
When Bob Fournier received an email from Spirit Airlines indicating that his flight had been rescheduled, he thought he had been bumped. From where he sat, he was facing the same circumstances as if he had been involuntarily denied boarding: Not only was he unable to fly home at the originally scheduled time, but he also would have to book a hotel room for a couple of extra nights, rent a car and miss a day of work.
Spirit Airlines has one of the lowest customer satisfaction ratings of any airline. And, as of this morning, it also has the highest number of canceled flights — more than 300 since the beginning of May as the result of a labor dispute with and lawsuit against the Air Line Pilots Association (ALPA).
Kathy Davis volunteers to give up her seat on an oversold Spirit Airlines flight. Then she can’t use the vouchers. Is that fair?
When Dondre Wise gives up her seat on a Spirit Airlines flight in exchange for vouchers, she’s told that she can use those vouchers at any time — but can’t use them to book a new flight. Can our advocates get Spirit to accept the vouchers instead of charging her for a new ticket?
When Livia Weingarten’s Spirit Airlines flight is delayed until the next day, the airline promises to cover the cost of overnight accommodations for the passengers. But Spirit refuses to honor the promise. Can our advocates persuade Spirit to help Weingarten?
Maria Enriquez’s story has a happy ending, and couldn’t we all use a little of that today?
She booked a ticket to meet her son in September. He was stationed at the Gulfport Naval Station, 80 miles from New Orleans, and was going to be deployed overseas, so she wanted to see him before he left.
Oh, one more thing: Her tickets were on Spirit Airlines.
Jodi Parsons’ husband dies before he can take his Spirit Airlines flight from New Orleans to Chicago. Can she get a refund?
After witnessing a horrific crime in front of her home, Holly Jackson needed to cancel the Spirit Airlines tickets she purchased through CheapOair.com. The online travel agency wouldn’t help her, and Spirit initially said it “couldn’t” help her. Now what?
What does an airline whose business model is based on providing absolutely nothing but the basics owe its passengers when it doesn’t get them and their personal items from point A to point B without delays? Rosanne Kelly’s parents and their friend would like to know.
When Gaye Markham woke up the morning of her Spirit Airlines flight, she learned her flight had been canceled. But she needed to be in Houston that day, not two days later when Spirit offered her another seat. They didn’t answer her call, and an email promised a response in about a week — so she came to us.
Roberta Scales and her family recently missed their flight from Chicago to New Orleans. Things went from bad to worse, thanks to Spirit Airlines.
After Margery Jackson’s son dies, she asks Spirit Airlines to refund the cost of his airfare, but Spirit ignores her request. Can our advocates help her get his tickets refunded so she can close his credit card account?
When a traveler accidentally books two tickets on the same flight, Spirit refuses to refund one of the them. Will we need to get involved?
Our team of consumer advocates has a soft spot for hard luck cases. These are times when the company hasn’t violated a policy, but the customer is in search of a refund in light of extenuating circumstances.
Spirit Airlines kicked Aryeh Ebrahimi and six of his teammates from the University of Central Florida soccer team off a flight.
Just before Ralph Dehner’s flight from Atlantic City to Orlando, he suffered a heart attack. He spent a month in the hospital recovering.
It gets worse. His flights were on Spirit Airlines, which is notoriously strict about refunds and changes. And wouldn’t you know it — that’s exactly what happened to him.
Malcolm Woolf is no mathematician, but you don’t have to be one to know that half of $1,764 isn’t $492.
Unless you’re Spirit Airlines, in which case it is — and there’s nothing you can do about it.
When the dreadful and the hideous marry, what will their children be like?
People just don’t know when to quit, do they?