I canceled my Spirit Airlines flight — can I get a refund for my prepaid bags?

In the aftermath of Hurricane Irma, Sandra Parker decides to cancel her flight to Florida on Spirit Airlines. She knows her $80 flights aren’t refundable. But what about the $160 pre-paid baggage fees?

Are my Spirit Airlines “free flight” vouchers really only worth $12?

When John Dignam and his daughter accept a voluntary bump from their Spirit Airlines flight, they are pleased to receive two free round-trip vouchers as compensation. But the surprise comes when he tries to apply them to a new trip. Could they really only be worth $12 each?

Was this a Spirit computer glitch or user error?

Alison Boan believes that a glitch in the Spirit Airlines reservation system caused her return flight to be booked on the wrong date and increased her ticket price. Just hours later, when she discovers the problem she calls the airline to switch to the correct flight. So why isn’t she allowed to do so?

I was bumped from my Spirit flight. Wasn’t I?

When Bob Fournier received an email from Spirit Airlines indicating that his flight had been rescheduled, he thought he had been bumped. From where he sat, he was facing the same circumstances as if he had been involuntarily denied boarding: Not only was he unable to fly home at the originally scheduled time, but he also would have to book a hotel room for a couple of extra nights, rent a car and miss a day of work.

Fistfights and riots open latest chapter in airline service drama

Spirit Airlines has one of the lowest customer satisfaction ratings of any airline. And, as of this morning, it also has the highest number of canceled flights — more than 300 since the beginning of May as the result of a labor dispute with and lawsuit against the Air Line Pilots Association (ALPA).

Now that’s the holiday Spirit, Spirit

Maria Enriquez’s story has a happy ending, and couldn’t we all use a little of that today?

She booked a ticket to meet her son in September. He was stationed at the Gulfport Naval Station, 80 miles from New Orleans, and was going to be deployed overseas, so she wanted to see him before he left.

Oh, one more thing: Her tickets were on Spirit Airlines.

Spirit canceled my flight — and then wouldn’t answer my call

When Gaye Markham woke up the morning of her Spirit Airlines flight, she learned her flight had been canceled. But she needed to be in Houston that day, not two days later when Spirit offered her another seat. They didn’t answer her call, and an email promised a response in about a week — so she came to us.

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