Donna Savic thinks she has a reservation at the Barcelo Maya Palace in Cancun, Mexico. She’s wrong. Orbitz booked her at a smaller, lower-rated hotel on the same complex. What now?
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reservation
Here’s another reason to call your hotel before checking in: Your online travel agency may say you have a reservation and your credit card may show a charge for the booking, but that’s no guarantee you’ll have a room.
Mary Jane Prough reserves a room in Las Vegas through Hotwire.com. But the resort she’s supposed to stay at has never heard of her, and she’s sent to a different hotel that’s out in the boondocks. What is Prough owed for the reservations snafu?
Dave Bucher books a hotel room through Cheaptickets. But when he checks in, he’s told there’s no reservation. So he’s forced to find another room, and now Cheaptickets is keeping his money. Can it do that?
You don’t have to look far for ticketing mistakes in an age of do-it-yourself booking. Here are the five biggest booking blunders — and tips for how to avoid them on your next flight.
Bob Ledford is promised a room with a two-sided ocean view when he books through Expedia. But when he arrives, the view isn’t what he expected, the hotel doesn’t seem to care, and Expedia won’t post the negative review of the resort. What’s wrong with this picture?
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