Adelaide Northrop’s preferred accommodation in St John, U.S. Virgin Islands, is unavailable so she books an alternative hotel through Tripadvisor that is advertised as having a zero penalty cancellation policy. When her first choice suddenly offers her a reservation, she happily confirms. The problem? Tripadvisor charges her a $911 cancellation fee.
Should Rob Rudick skip a leg of his flight from the Azores back to Boston? Our advocacy team tries to answer this seemingly easy question.
When Joan Cooper reads negative reviews of her hotel, she asks Booking.com to cancel her reservation, but it doesn’t — and the hotel treats her as a no-show guest. Can our advocates help Cooper recover her hotel fee?
Beth Bixel books a flight on Frontier Airlines. Later, the airline changes the departure time. The new schedule has her arriving at her destination too late. She cancels the ticket, but is charged anyway. Can our advocates help her get her money back?
If you’re a new cruiser, you likely have question after question about making your reservation, what actually happens on cruises, meals, entertainment, tipping and many other issues.
Norwegian Cruise Line cancels an Alaskan cruise booked in the United Kingdom, but oddly enough, that same cruise is still available to those in the United States. Can our advocates help?
Vivian Mello’s vacation rental in Maui is uninhabitable. So why won’t Booking.com refund her money?
Ningfen Chang buys an airline ticket to China. But, when she arrives at the airport, the airline tells her she doesn’t have a ticket .She has to buy a new ticket. Can we help her get a refund for the cost of the second ticket?
When Alex Avila agrees to be voluntarily bumped from his Spirit Airlines flight, he is happy to receive travel vouchers that will allow him to visit his father before his dad’s upcoming deployment. But will he be able to use his vouchers on the dates he needs?
Vivienne Pearson’s airline seat — the one for which she paid an extra 40 pounds — doesn’t recline. A flight attendant promised her a refund, but now the airline is balking.
Shelley Benjamin thought she’d paid $99 for an aisle seat reservation on a Swiss flight to Zürich. But then she tried to find room for her baby.
We’d like to help John Baker with his case against Hertz — assuming he has one.
When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing.
More than a year in advance, Nancy Barnby secures her lodging inside the direct path of the August 21, 2017, solar eclipse viewing area in Oregon. Now she needs our help because that hotel has changed hands and her reservation has been summarily discarded by the new owner. With just weeks left before the eclipse, is there any way to save her celestial experience?
Damon Terzaghi plans a trip to New Zealand to introduce his recently born child to his family. When making the reservations, he mistakenly uses his stepson’s nickname on one of the four tickets. Of course, it doesn’t match the name on his stepson’s passport.
Kerli Kundla desperately wants a refund for her canceled Airbnb reservation. But even though her host was willing to issue her a partial refund, Airbnb was not.
Sara Zalkin planned a special New Year’s Eve celebration with her husband and 16 friends aboard the Carnival Conquest, and they booked through the travel agency Legendary Journeys. But when the group arrived to embark the ship, the Zalkins’ boarding passes were for a cruise departing Dec. 31, 2017, instead of Dec. 31, 2016, and Carnival would not allow them to board the ship.
Hotwire and two other Expedia companies create confusion that threatens a break on the beach for 33 university students.
As soon as Marcus Erik Gold’e found out that his hotel was “in the middle of nowhere,” he tried to cancel his reservation — but was too late. So he turned to both our advocacy team and our forum for help.
A few days before Tom Pisanic arrives in New Orleans, Priceline informs him the hotel he reserved can no longer
I’m not one to beat a dead horse, and after writing about American Airlines’ deceptive hold policy and following up with a convincing rebuttal to my critics, I could have sworn I saw that equine cadaver lying belly-up near a DFW cargo terminal.
When Eric Childs books the wrong dates for a trip through Priceline, he thinks his entire vacation is lost. But maybe it isn’t.
Howard Madnick calls it the “disappearing reservation” trick. I’ll let him describe a bizarre series of circumstances that led to several reservations being made and then lost. American has offered a resolution, but he wants to know: Is it enough?
Maybe I should change the name of this feature to “Help Me Get a Refund, Chris!” Here’s Eileen Rees’ problem
No one knows exactly why part of Andrew Smith’s business class airline reservation from Salt Lake City to San Juan, Puerto Rico, vanished.
Beth Furcht thought she’d lucked out when she found a website that allowed her to book a room at the Hilton Omaha for Olympic swim trials more than a year-and-a-half in advance. She had not.
When Michelle Palenschat books a room through Hotwire, she ends up in a smoking room. Can the company do that?