It’s true, I participate in a loyalty program. Make that participated. It’s Starbucks Rewards, and I bought into it because I go to Starbucks a lot and it seemed like a good idea.
Catherine Wilbur says she was duped by Frontier Airlines, specifically its EarlyReturns loyalty program, which promises you can earn an award flight “for as little as 20,000 miles,” and says the fastest way to get there is through its $69-a-year affinity card.
Today is Frequent Flier Appreciation Day, better known as April Fool’s Day. At least that’s the way hundreds of thousands
I’ve been biting my tongue for the last three months, trying to avoid loyalty program questions from readers. But after
Credit cards are morally ambiguous financial instruments. They can be used for good, to pay for something when you don’t
As the end of the year draws closer, many travelers are in a funk about the demise of their frequent
Your loyalty program contains a few clauses in the terms and conditions that you absolutely must know about before you
Thinking of becoming a frequent flier or frequent stayer? Here’s what you need to know before you do.
It’s finally happening.
Airline frequent-flier programs may be useless, but some are more useless than others.
Loyalty programs may be the single greatest scam pulled on the traveling public.
When Capital One offers to “erase” part of her debts with award points, Kate Morrical calls on a points skeptic to clear things up. See what happens next.
Looking back, Jill Constable’s mistake wasn’t flying to Australia on American Airlines and Qantas. The connections from Dallas to Sydney, Ayers Rock, and Cairns made sense, from a scheduling point of view.
The call between Frank Alioto and his favorite cruise line went down like something straight out of a made-for-TV drama. You know that turning point where the hero actually turns out to be the villain? Just like that.
It may be too early to write the obituary for frequent-flier mileage runs — those legendary year-end flights that offer a shortcut to an airline’s coveted “elite” status — but it’s easy to see the end from here.
It’s time to question one of the most basic tenets of travel: Everyone should participate in an airline loyalty program.
Did anyone pay attention when Robert Shiller warned about the real estate bubble or Nouriel Roubini sounded the alarm bells
Loyalty programs as we know them are dead. After years of playing the game, frequent customers like John Peppin are
If you don’t like some of the recent changes to your airline loyalty program, talk to Mike Croswell. He’s a United Airlines “Million Miler” who assumed that his three decades of devotion to the airline would be reciprocated after he stopped being a frequent flier.
Like many frequent travelers, Glenn Haussman recently received an e-mail from Delta Air Lines about an “update” to its SkyMiles
Laura Noell recently discovered a dirty little secret about her airline loyalty program: the “loyalty” only seems to go one way.
When Jonathan Govias tries to transfer 6,000 points from one frequent flier program to another, they go missing. No one is willing to help him recover the missing miles. Are they gone for good?
Stung by the traveling public’s disapproval of its one-size-fits-all approach to passenger screening, the Transportation Security Administration last month announced that it would begin testing a new trusted-traveler program. But if you think that the next time you fly, you’ll speed through the security line like it’s 1999, you’re probably in for a letdown.
Whether you’re collecting credit card rewards or frequent flier miles, you probably already know that loyalty programs can lead to
If you’ve ever asked what the fuss over frequent-flier programs is about, then you know that the answer can be complicated.
When American Airlines stripped 43,000 miles from Peter DeForest’s frequent flier account because of “inactivity” it offered to return them if he signed up for one of its email offers.