Stung by the traveling public’s disapproval of its one-size-fits-all approach to passenger screening, the Transportation Security Administration last month announced that it would begin testing a new trusted-traveler program. But if you think that the next time you fly, you’ll speed through the security line like it’s 1999, you’re probably in for a letdown.
PROGRAM
If you’ve ever asked what the fuss over frequent-flier programs is about, then you know that the answer can be complicated.
When American Airlines stripped 43,000 miles from Peter DeForest’s frequent flier account because of “inactivity” it offered to return them if he signed up for one of its email offers.

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an