When John Thompson lands in Washington D.C., he discovers that the last connecting flight to Boston has left without him. An American Airlines representative assures him not to worry — he will be put on a flight the next morning and his hotel will be covered for the night. So why is his request for reimbursement rejected?
If there was any doubt the airlines are putting profits above the comfort — and in many way, the safety — of passengers, they’ve been dispelled by recent news.
Should Rob Rudick skip a leg of his flight from the Azores back to Boston? Our advocacy team tries to answer this seemingly easy question.
When Mai Le contacted us concerning her recent “near-fatal’ injury on Hawaiian Airlines, we were surprised to hear that the airline appeared to be unsympathetic to her plight. We suspected there was more to the story — and that was a correct assumption.
When Rich Winer booked flights for himself and his wife on Lufthansa, he paid an extra $200 to reserve specific seats. Lufthansa confirmed in an email to Winer that he had reserved those seats.
United Airlines cancels the Robinsons’ connecting flight — not once, but twice. The reason? Problems with air traffic control. After several requests for a refund, guess what they ended up with?
Flying with a disability is never easy, but in the past, airlines have lightened the burden a little by offering passengers such as Scott Nold advance seat assignments.
When Michael Iliot checked in for his flight from Bordeaux to Dublin, he received a boarding pass that showed a 4:50 p.m. departure. Unfortunately, his flight left at 4:15. Now Aer Lingus is refusing a refund.
You’ve seen the pictures, haven’t you?
Waiting in line to board a flight can be a good thing.
Benjamin Levine is still trying to make sense of a confrontation with a flight attendant on an American Airlines flight from London to Dallas.
Some airline passengers are more equal than others, as Michael Morris found out when his daughter and 2-month-old granddaughter visited
If you’ve experienced a recent flight delay or service disruption, then you probably know that for better or worse, no one says “I’m sorry” like an airline.
Beyond the fact that you don’t have too many, what do you know about your rights as an airline passenger? If you said “not much,” then you’re in good company.
The remarkable thing about the proposed Cruise Passenger Protection Act is that on its face, it looks entirely unremarkable. The law would require cruise lines to publicly report all alleged crimes on a ship and to disclose their passenger contracts in plain English.
To say that Cristi Mitchell felt uncomfortable on a recent JetBlue Airways flight from Phoenix to Boston might be something
A few weeks ago we had the case of a nearly-sober passenger who was threatened with expulsion from an Allegiant
By all accounts, Maddy and Phil Handler liked their October cruise on the Riviera, one of the new mid-size ships in Oceania’s fleet. There was just the matter of the Handler’s luggage — and reams of correspondence between the couple and a vice president at the cruise line, bickering about what happened to it.
Susan Fuhrman’s husband is sick, and she can’t get a straight answer from United Airlines about her refund request. One representative agrees to a full refund, but another refuses. Who’s right?
To say that air travelers spend as much time complaining about fees and surcharges as they do flying might not be much of an exaggeration. And now the airline industry wants you to add another complaint to that list: taxes.
Here’s another episode in the “Our Lawyers Interpret EU 261 Differently” drama that has been playing itself out on this site since the controversial European passenger-rights law passed in 2004.
As any new parent knows, air travel with young kids isn’t always easy. But few experiences come close to the Suelings’ Thanksgiving flight from Westchester County to Atlanta on Delta Air Lines.
Here’s a question I get all the time: Why won’t an airline cover a lost or damaged computer in my checked luggage?
At nearly seven hours, US Airways flight 901 is one of the longest domestic nonstop flights. And Arthur Berkowitz knows how long it takes to get from Anchorage to Philadelphia down to the minute. That’s because he says he had to stand for most of the flight when he returned to Philly last July.
It seemed eerily familiar: A JetBlue aircraft, a freak storm, passengers stranded on an aircraft for hours — and all happened near the media capital of the world.
The latest TSA horror story comes by way of Lori Dorn, a human resources consultant in New York.
Any day now, the president is expected to sign the Cruise Vessel Safety and Security Act, which promises to make cruising safer.