Next time you’re in a tourist town and you think about renting a scooter, remember Shasteana Wikenheiser. She’s the reader who crashed a scooter on a recent visit to Playa del Carmen, Mexico.
A cruise can be a terrific culinary experience, from fine dining restaurants to the midnight buffet. But customers don’t expect to be on the menu.
Osvaldo Gratacos and his fiancée planned a trip to Mexico for their wedding for themselves and his family members in Puerto Rico. But when Hurricane Irma passed over Puerto Rico, Volaris canceled Gratacos’ relatives’ flight two days before their scheduled departure, forcing Gratacos to cancel their air and hotel reservations. He would like a credit for future travel from the companies involved. But until our advocates became involved in his case, all he received was silence.
Aly Meyer spent months excitedly planning the perfect tropical getaway for ten members of her extended family. Unfortunately, when United Airlines denies boarding to the littlest member of the group, the trip came to an abrupt halt.
TAR Airlines offers Michael Fried a refund or a generous credit after it cancels his friend’s flight. Why won’t it do what it promised?
When Allison Blake rents a car through Hotwire for her trip to Mexico, she is forced to purchase auto insurance coverage even though she already has it through Allianz. Can our advocates persuade Hotwire to refund Blake the cost of the insurance she didn’t need?
When Robert Segal and his wife planned their Mexican vacation, they reserved an SUV from National Car Rental through Hotwire. But when they arrived at the National rental facility in Mexico City to pick up the car, they found that there was no SUV available for them to drive off the lot. National had “oversold” its vehicle inventory.
Anna Kim was taken for a ride. Unfortunately, it’s not the one she had planned for.
When Frank Isola’s children cancel their stay at their parents’ Pueblo Bonito timeshare, he asks for a refund of the all-inclusive meal plans he purchased for them. Pueblo Bonito promises him a refund — and then doesn’t deliver it. Can our advocates help Isola get his money back?
Alma Luz Villanueva lives in Mexico but visits the United States frequently. When she does, she rents a car from Thrifty in Los Angeles. She flashes her Mexican license, and off she drives.
When Joel Miller rents an uninhabitable beach house, can he get his money back?
Debi Garlick’s Panama Canal cruise from San Diego to Miami on the Celebrity Infinity seemed to last forever. That’s because the cruise line showed her the cabin door halfway through the cruise, while they were docked in Cabo San Lucas.
Mexico doesn’t need any more bad press. Between drug violence and natural disasters, it’s had enough, thanks very much. All
I’m really excited to introduce a our newest columnist, Stuart Gustafson. His weekly feature, “Should I Cross That Line?” dovetails
As far as ridiculous stories go, Nina Radkiewicz’ ranks right up there with the best of ’em. Or, depending on
Marnie Bute didn’t enjoy the Mexican getaway she booked through Sun Country Vacations. Actually, that may be an understatement. She hated it and she wants every penny refunded.
Nancie Thomas had no reason to believe the owner of her vacation rental in Akumal, Mexico, would keep her $1,000 deposit. Her friends had rented the same house on three separate occasions, “and had a great experience each time,” she says.
Consumer advocate William Leeper recently accepted a “Mission Impossible” case involving a questionable timeshare purchase in Mexico. What’s that? We had you at “timeshare”? But it gets worse. Much worse. I’ll let him explain.
Diane Austin’s problem isn’t that unusual, which is why I’ve decided to write something about it. In April, she booked a $730 roundtrip ticket in April through Orbitz on American Airlines to fly to Puerto Vallarta.
Hold on to your wallet. Businesses don’t just want to get their hands on your cash when you’re on the
From time to time, a case comes across my desk that gets me turned upside-down, because it doesn’t make sense
Question: We booked a ten-day vacation package in Cancun, Mexico through Hotels.com that included air, hotel and a rental car.
Matthew Del Bontago finds a better price on his seven-day, all-inclusive vacation and cancels his initial reservation. But more than eight weeks later there’s no refund. What’s taking so long?
When Dave Mootz checked into the RIU Playacar two years ago, he was greeted by trucks and construction workers where there should have been a quiet beach. The area was undergoing a much-needed beach restoration project — during his much-needed Mexico vacation.
When Carol Pulido tried to check in to the Puerto De Luna Hotel in Puerto Vallarta, Mexico, a few months ago, she got some bad news.
Chris and Shelley Harper had hoped for a week of R&R with their two young children at the Riu Tequila, an all-inclusive resort in Playa del Carmen, Mexico. But instead, Shelley ended up in the emergency room with apparent food poisoning.
Something went wrong on Karen Huntoon’s trip from Reno, Nev., to Oaxaca, Mexico. Very wrong.