Philip Paul comes down with a serious case of buyer’s remorse after he signs a contract with the Palladium Travel Club. Surprisingly, the company agrees to release him from the deal — which makes Paul’s next move so perplexing.
Have you heard of the “Grandparent Scam?” One of our readers wrote to us for help after a version of that ruse cost her more than $4,000.
When Narayan Ghimire was forced to cancel his hotel reservation on the morning of his planned stay, he did not expect any further charges from the hotel. So when the hotel charged his credit card three times the amount of the original reservation, he believed he was a victim of fraud.
Charles Brown and his partner booked a villa in St. Thomas, Virgin Islands, through HomeAway. Brown’s girlfriend emailed a person claiming to be the “owner” of the villa and eventually agreed on a $6,300 price.
Can you guess what happened next?
Sprint billed Kathleen Schaum for phones she didn’t order. Can our advocates help her get this straightened out?
When the news broke Thursday that Wells Fargo was defrauding its customers by opening fake accounts in customers’ names to meet aggressive sales goals, it came as a blow to many.
Like many travelers looking for bargains, Alan and Julie Mitchell were looking for a cheap, convenient place to stay when they made a reservation for their trip. But they ended up with some very inconvenient accommodations that concluded with a credit card dispute.
Uzoma Iwuagwu’s case had a familiar ring to it. There was a canceled Amazon account, money arbitrarily kept by the company, followed by the radio silence.
Beth Furcht thought she’d lucked out when she found a website that allowed her to book a room at the Hilton Omaha for Olympic swim trials more than a year-and-a-half in advance. She had not.
Alicia and Joe Haviland are mad at United Airlines and at me. They’re furious with United for canceling Alicia’s ticket
Online review sites offer what appears to be helpful information. But it’s not always reliable. Just a few days ago,
Anand Iyer recently rented a Hyundai from Avis in Westfield, NJ. He’d found the car online through a site called
Given my backlog of cases, it’s unusual to cover about something I just heard about a few hours ago. It’s even more unusual to redact the name of both the passenger and the airline.
Don’t believe everything you read online, especially on user-generated review websites such as TripAdvisor or Yelp, which claim to help you find the best hotels and restaurants.
When it comes to travel insurance claims, Hannah Yun was about as sure as anyone that hers would be successful. She was wrong.
Travel insurance used to be a small segment of the insurance business that protected people against the loss of a non-refundable deposit on a big-ticket vacation such as a safari or a round-the-world cruise. But the Sept. 11, 2001, terrorist attacks and a series of natural disasters in the early 2000s pushed it into the mainstream. Today, it’s hard to find a travel agent or travel site that doesn’t try to sell an optional insurance policy as part of a trip.
Cathy Evans doesn’t fit the profile of a typical scam victim. She’s an account manager for a technology company in Boston, and she likes to think of herself as a discerning customer.
Nancy Schmuhl thought she’d paid for her American Airlines tickets. But the airline had one last bill for her: A $20,000 invoice for “certain fraudulent bookings” she is alleged to have made.
They promised Hans Slatosch the world. Literally.
Remember Prime Travel protection, the Colorado travel insurance company that shut down amid allegations it sold unlicensed policies? Turns out it’s not dead yet.
Steve Kaufer is the founder and chief executive of TripAdvisor — a site that made headlines recently when it warned that some of its hotel reviews might have been manipulated. I asked Kaufer about the site, the credibility of user-generated reviews, and the future of social media.
Florida’s Department of Financial Services has confirmed it is investigating travel agencies that sold insurance underwritten by Prime Travel Protection, a Colorado company that filed for bankruptcy protection last month and left thousands of travelers uninsured.
Southwest Airlines is the top air carrier in the United States. No, wait, it’s American Airlines. Hang on — make that Virgin America. The best hotel? The Peninsula Chicago. No, no. It’s The Waldorf Astoria in New York.