No air conditioning in my rental. Does Airbnb’s refund policy apply?
A traveler puts Airbnb’s refund policy for guests to the test after he checks into an apartment without a working air condition.
A traveler puts Airbnb’s refund policy for guests to the test after he checks into an apartment without a working air condition.
Filing a credit card chargeback was the last thing on Amanda Dunlop’s mind when she booked a vacation rental on Airbnb. Nor could she imagine the trouble her credit card dispute would cause.
Can you tell if a vacation rental is terrible just by reading the description? Are there such things as vacation rental warning words?
Before you rent a vacation home, listen to Richard Powers’ story. Earlier this year, he found a bargain on a four-bedroom cabin in Lake Placid, N.Y., through Vrbo, a vacation rental site. He contacted the “owner” through the platform, who instructed him to wire the money to his bank account.
Madeline Gaffney leaves her Airbnb rental after she discovers it’s in a crime-ridden neighborhood. Can she get a refund?
Mention Colorado Springs and you probably think of Pikes Peak, the highest mountain in the southern Front Range of the Rockies, or the Broadmoor Hotel, the historic resort nestled in the hills overlooking the city.
But what happens when you take both of those out of the picture, plus most of the other tourists?
Andrew Laughlin’s circumstances are unfortunate. First, he lost his home to a hurricane this summer. Then he needed to spend three months in Houston for cancer treatment.
And then, Airbnb kicked him out of his rental.
At least that’s how he sees it.