AIRBNB Archives

When Maulah Halley finds an enormous roach in her Airbnb rental, she checks out and asks for a refund. Can she get her $614 back?

It was the “biggest roach I’ve seen in my life” Should Airbnb refund her stay?

January 19, 2024October 5, 2022 by Christopher Elliott

Airbnb account suspension because you are Ukrainian? Here is what you need to know to get your account back.

I’m Ukrainian. Why did Airbnb suspend my account?

January 21, 2024September 5, 2022 by Christopher Elliott

Maksym Bidnychenko’s Airbnb account suspension has left him perplexed and frustrated, as Airbnb has not provided any explanation for the suspension.

A traveler puts Airbnb's refund policy for guests to the test after he checks into an apartment without a working air condition.

There’s no air conditioning in my rental! Does Airbnb’s refund policy apply?

February 19, 2025August 25, 2022 by Christopher Elliott

A traveler puts Airbnb’s refund policy for guests to the test after he checks into an apartment without a working air condition.

Credit card disputes can be a powerful weapon for consumers. But if wielded incorrectly, a credit card chargeback can fail spectacularly.

The ultimate guide to chargebacks and winning a credit card dispute in 2025

December 16, 2024July 25, 2022 by Christopher Elliott

Filing a credit card chargeback was the last thing on Amanda Dunlop’s mind when she booked a vacation rental on Airbnb. Nor could she imagine the trouble her credit card dispute would cause.

Curtis Rahman's Airbnb host cancels his reservation a day before his arrival, he tries to find a substitute apartment. But it doesn't work.

Help! My Airbnb host canceled my reservation, and now I have to pay $1,300 more

January 21, 2024July 25, 2022 by Christopher Elliott

Did you know that vacation rental owners put words of warning on their Airbnb or Vrbo listings? These words can tip you off to a bad rental.

Vacation rental warning words: don’t book if you see this!

March 13, 2025June 9, 2022 by Christopher Elliott

Can you tell if a vacation rental is terrible just by reading the description? Are there such things as vacation rental warning words?

Airbnb banned Jannick Vielleuse. But her case exposes how Airbnb monitors your activities for risky behavior and limits your ability to use the platform, often without explanation or justification.

Could Airbnb really ban an account for no good reason?

June 18, 2024May 18, 2022 by Christopher Elliott

Jannick Vielleuse moved from Canada to the United States. Somewhere along the way, Airbnb banned her. How can she get unbanned?

She moved from Canada to the United States. Then Airbnb banned her.

October 21, 2025May 9, 2022 by Christopher Elliott

Interested in a vacation rental? You'll need to know a few important things before you push that "book" button.

How to rent a vacation home in 2025: the ultimate guide

January 1, 2025January 28, 2021 by Christopher Elliott

Before you rent a vacation home, listen to Richard Powers’ story. Earlier this year, he found a bargain on a four-bedroom cabin in Lake Placid, N.Y., through Vrbo, a vacation rental site. He contacted the “owner” through the platform, who instructed him to wire the money to his bank account.

Can you get a refund for an Airbnb rental in a bad neighborhood?

Can I get a refund for an Airbnb rental in a ‘bad’ neighborhood?

September 13, 2024March 23, 2018 by Christopher Elliott

Madeline Gaffney leaves her Airbnb rental after she discovers it’s in a crime-ridden neighborhood. Can she get a refund?

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