AIRBNB Archives

Why did Airbnb ban Solange Reyner? The company won't tell her. But will it tell this consumer advocate?

I’ve been banned by Airbnb, but no one will tell me why

January 7, 2025July 17, 2023 by Christopher Elliott

Why did Airbnb ban Solange Reyner? The company won’t tell her. But will it tell this consumer advocate?

When Airbnb bans Svitlana Marchenko from the site, it won't tell her why. Could it have something to do with her residence?

Airbnb banned me because I used to live in Russia. But it’s complicated.

January 19, 2024April 11, 2023 by Christopher Elliott

When Airbnb bans Svitlana Marchenko from the site, it won’t tell her why. Could it have something to do with her residence? The answer is complicated.

Airbnb lost my reservation and then banned me

January 7, 2025January 10, 2023 by Christopher Elliott

When Maulah Halley finds an enormous roach in her Airbnb rental, she checks out and asks for a refund. Can she get her $614 back?

It was the “biggest roach I’ve seen in my life” Should Airbnb refund her stay?

January 19, 2024October 5, 2022 by Christopher Elliott

Airbnb account suspension because you are Ukrainian? Here is what you need to know to get your account back.

I’m Ukrainian. Why did Airbnb suspend my account?

January 21, 2024September 5, 2022 by Christopher Elliott

Maksym Bidnychenko’s Airbnb account suspension has left him perplexed and frustrated, as Airbnb has not provided any explanation for the suspension.

A traveler puts Airbnb's refund policy for guests to the test after he checks into an apartment without a working air condition.

There’s no air conditioning in my rental! Does Airbnb’s refund policy apply?

February 19, 2025August 25, 2022 by Christopher Elliott

A traveler puts Airbnb’s refund policy for guests to the test after he checks into an apartment without a working air condition.

Credit card disputes can be a powerful weapon for consumers. But if wielded incorrectly, a credit card chargeback can fail spectacularly.

The ultimate guide to chargebacks and winning a credit card dispute in 2025

December 16, 2024July 25, 2022 by Christopher Elliott

Filing a credit card chargeback was the last thing on Amanda Dunlop’s mind when she booked a vacation rental on Airbnb. Nor could she imagine the trouble her credit card dispute would cause.