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AIRBNB

When River Roberts accidentally spills food on his host's sofa, he's locked out of his Airbnb account. Will he ever be able to book another rental on Airbnb?

Help! I’m locked out of my Airbnb account after I spilled food on my host’s sofa

November 7, 2025June 12, 2024 by Christopher Elliott

When River Roberts accidentally spills food on his host’s sofa, Airbnb bans him from the platform. Will he ever be able to book another rental on Airbnb?

Categories The Travel Troubleshooter
Sophia Konewko's Airbnb rental in Siesta Key, Fla., is infested with fleas. The tiny insects have peppered her arms and legs with deep red blisters that don't stop itching. 

My Airbnb rental is infested with fleas! What should I do?

October 24, 2024May 20, 2024 by Christopher Elliott

Sophia Konewko’s Airbnb rental in Siesta Key, Fla., is infested with fleas. The tiny insects have peppered her arms and legs with deep red blisters that don’t stop itching. 

Categories Advocacy
Vacation rental homes are being sold out from under travelers. Here's how to avoid the problem -- and how to deal with a cancellation.

What happens when someone sells your vacation rental?

November 20, 2024April 21, 2024 by Christopher Elliott

Vacation rental homes are being sold out from under travelers. Here’s how to avoid the problem — and how to deal with a cancellation.

Categories On Travel
When David Tuttle's Airbnb host moves him to a different rental, Airbnb offers to cover his hotel expenses. Where's the money?

Airbnb promised to pay for his hotel. So why didn’t it?

June 18, 2024April 3, 2024 by Christopher Elliott

When David Tuttle’s Airbnb host moves him to a different rental, Airbnb offers to cover his hotel expenses. Where’s the money?

Categories The Travel Troubleshooter
Justin Brog was abruptly banned from Airbnb and all his upcoming reservations canceled, accused of falsifying his Airbnb account identity, though he claimed innocence. His appeals were quickly denied. It turned out someone had created a fake Airbnb account impersonating Brog, likely triggering Airbnb’s automated security systems to deactivate his real account. After contact from our advocacy team questioning the ban, Airbnb reinstated Brog upon realizing their mistake. But with largely automated customer service, could false bans of Airbnb accounts happen more easily? The system seems prone to abuse or error without sufficient human oversight.

The secret of disabled Airbnb accounts: Is it sabotage?

August 24, 2025February 5, 2024 by Christopher Elliott

Why is Justin Brog banned from Airbnb? He’s been a model guest and receives excellent reviews from Airbnb hosts, so there’s no reason Airbnb would disable his account.

Categories Advocacy
Dustin Baltis encountered a roach infestation during his Airbnb stay in Austin, leading to a complex situation with the host and Airbnb. Despite initial challenges, the issue of whether Airbnb's AirCover would cover such incidents and the subsequent negotiation for a fair resolution became key elements of his experience.

What to do if you find roaches in your Airbnb rental

January 10, 2024January 8, 2024 by Christopher Elliott

Dustin Baltis thought he knew what to do when he found a roach in his Airbnb rental in Austin. He called the owner and contacted Airbnb — and finally vacated the property.

Categories The Travel Troubleshooter
Erin Mahoney, banned by Airbnb without explanation, faces the opaque world of customer blacklists. Discover how to navigate and resolve such bans in the secretive travel industry, and what happened when she appealed...

Blacklisted by a travel company? Here’s how to avoid it — and what to do if you’re banned

February 5, 2024December 16, 2023 by Christopher Elliott

If you’re banned by a travel company, how do you get unbanned? It’s happening to more people than ever. Here’s what to do.

Categories On Travel
Why did Airbnb ban Solange Reyner? The company won't tell her. But will it tell this consumer advocate?

I’ve been banned by Airbnb, but no one will tell me why

January 7, 2025July 17, 2023 by Christopher Elliott

Why did Airbnb ban Solange Reyner? The company won’t tell her. But will it tell this consumer advocate?

Categories The Travel Troubleshooter
When Airbnb bans Svitlana Marchenko from the site, it won't tell her why. Could it have something to do with her residence?

Airbnb banned me because I used to live in Russia. But it’s complicated.

January 19, 2024April 11, 2023 by Christopher Elliott

When Airbnb bans Svitlana Marchenko from the site, it won’t tell her why. Could it have something to do with her residence? The answer is complicated.

Categories The Travel Troubleshooter
Airbnb lost my reservation and then banned me

Airbnb lost my reservation and then banned me

January 7, 2025January 10, 2023 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
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