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AIRBNB

Someone is already occupying Elizabeth Kimpel's Vrbo vacation rental. Why won't the company refund her stay?

There’s another guest in our vacation rental! Can we get a refund, please?

March 11, 2025February 26, 2025 by Christopher Elliott

Someone is already occupying Elizabeth Kimpel’s Vrbo vacation rental. Why won’t the company refund her stay?

Categories The Travel Troubleshooter
Can Airbnb cancel a booking at 4 a.m., lock your account and keep your money? That's what Nancy Kankindi wants to know after the vacation rental platform showed her the door without explanation.

Airbnb canceled my booking, locked my account — and kept my money!

February 19, 2025February 10, 2025 by Christopher Elliott

Can Airbnb cancel a booking at 4 a.m., lock your account and keep your money? That’s what Nancy Kankindi wants to know after the vacation rental platform showed her the door without explanation.

Categories Advocacy
Rahama Wright thought her Airbnb allowed kids. She thought wrong.

Does Airbnb allow kids? Here’s how one guest got kicked out of her apartment 

January 13, 2025January 6, 2025 by Christopher Elliott

Does Airbnb allow kids? Some do, but some don’t, as one of our readers found out. Will her host keep all of her money?

Categories Advocacy
Robert Harris checks into an Airbnb in a high-crime neighborhood. Can Airbnb deny his refund request?

Airbnb refund denied: But it’s in a bad neighborhood!

December 6, 2024December 4, 2024 by Christopher Elliott

Robert Harris checks into an Airbnb in a high-crime neighborhood. Can Airbnb deny his refund request?

Categories The Travel Troubleshooter
Airbnb promises Bart Colen's a refund after his host cancels his rental at the last minute. But months later, the money is still missing. Why? Colen closed his bank account. What can you do if you're getting no Airbnb refund?

No Airbnb refund after I closed my bank account. Now what?

November 7, 2024November 6, 2024 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Learn from Terri Taylor's Airbnb misadventure in Paris. Discover what to do if you ever get locked out of your rental.

Locked out of your Airbnb? Here’s how to get back in

January 7, 2025October 21, 2024 by Christopher Elliott

If you ever get locked out of your Airbnb rental, you’ll want to know about Terri Taylor’s misadventure with her apartment in Paris. It’s a doozy.

Categories Advocacy
Vacation rentals may seem like the perfect solution, but don’t be fooled by glossy photos and cheap listings. From artificially enhanced pictures to sneaky extra fees, the vacation rental game has plenty of hidden traps. With prices on the rise, how can you find a deal? The key is in negotiating directly, using the right tools, and asking the right questions. But even then, are you really getting what you paid for? Before you book, arm yourself with these insights and strategies to avoid the biggest vacation rental gotchas.

New strategies for avoiding vacation rental “gotchas”

November 25, 2024October 6, 2024 by Christopher Elliott

If you’re looking for a vacation rental this holiday season, you already know about the biggest gotcha: the high price.

Categories On Travel
When River Roberts accidentally spills food on his host's sofa, he's locked out of his Airbnb account. Will he ever be able to book another rental on Airbnb?

Help! I’m locked out of my Airbnb account after I spilled food on my host’s sofa

December 12, 2024June 12, 2024 by Christopher Elliott

When River Roberts accidentally spills food on his host’s sofa, Airbnb bans him from the platform. Will he ever be able to book another rental on Airbnb?

Categories The Travel Troubleshooter
Sophia Konewko's Airbnb rental in Siesta Key, Fla., is infested with fleas. The tiny insects have peppered her arms and legs with deep red blisters that don't stop itching. 

My Airbnb rental is infested with fleas! What should I do?

October 24, 2024May 20, 2024 by Christopher Elliott

Sophia Konewko’s Airbnb rental in Siesta Key, Fla., is infested with fleas. The tiny insects have peppered her arms and legs with deep red blisters that don’t stop itching. 

Categories Advocacy
Vacation rental homes are being sold out from under travelers. Here's how to avoid the problem -- and how to deal with a cancellation.

What happens when someone sells your vacation rental?

November 20, 2024April 21, 2024 by Christopher Elliott

Vacation rental homes are being sold out from under travelers. Here’s how to avoid the problem — and how to deal with a cancellation.

Categories On Travel
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