The satellite image of my Airbnb rental is shocking!

Some of our cases are relegated to the Case Dismissed file simply because of the attitude of the consumer. Bonnie Lym’s story was almost one of them. Read more “The satellite image of my Airbnb rental is shocking!”

Stuck in a smoky Airbnb in Mexico! Now what?

When Michael Germano finds himself stuck in a smoky Airbnb rental in Mexico, he turns to our advocacy for help. Can we do anything for him? Read more “Stuck in a smoky Airbnb in Mexico! Now what?”

I won my Airbnb lawsuit by default. Now how do I get my money?

When Yogendra Sagar complained to Airbnb about two stays in India it gave him the cold shoulder. So he sued the CEO — and won. Now Sagar wants to know how he can receive the payout that he won in his Airbnb lawsuit. Read more “I won my Airbnb lawsuit by default. Now how do I get my money?”

Can I get a refund for an Airbnb rental in a ‘bad’ neighborhood?

Madeline Gaffney leaves her Airbnb rental after she discovers it’s in a crime-ridden neighborhood. Can she get a refund? Read more “Can I get a refund for an Airbnb rental in a ‘bad’ neighborhood?”

No, this is not the worst Airbnb story we’ve ever seen

When Jennifer Tudor rented an apartment in a Brooklyn brownstone through Airbnb, she may not have understood what to expect. Unfortunately, this led to an unpleasant rental experience for her — and for the owner. She claims to have discovered the worst Airbnb ever. Could that be true? Read more “No, this is not the worst Airbnb story we’ve ever seen”

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