Could Airbnb really ban an account for no good reason?

I still can’t believe the reason Airbnb banned Jannick Vielleuse.

As far as I can tell, she did absolutely nothing wrong. She was just in the wrong place at the wrong time — specifically, she logged into a wireless router at the wrong moment.

And now she’ll never rent from Airbnb again. At least that’s what she thinks.

Bouncing around Colorado Springs in the dead of winter

Mention Colorado Springs and you probably think of Pikes Peak, the highest mountain in the southern Front Range of the Rockies, or the Broadmoor Hotel, the historic resort nestled in the hills overlooking the city.

But what happens when you take both of those out of the picture, plus most of the other tourists?

Why won’t Airbnb let me review my ill-fated rental?

Leung/Shutterstock
Leung/Shutterstock
Mandy Fleming’s Airbnb rental couldn’t have happened at a worse place — or time.

Thousands of miles from home, on an extended visit to Hong Kong during the Christmas holidays, she showed up at her apartment with her husband and six-year-old son for an 18-night stay, only to discover the place fell dramatically short of its description.

Now, Fleming has a simple request: She wants to warn others about her substandard accommodations. And she wants my help.

I can’t invoke the British sitcom Fawlty Towers, since this happened at an apartment. But I would if I could. She contacted me a few days after trying, but failing, to fix the many problems in her rental.

And there were many.

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