Help! I took a gamble on an Airbnb rental in Las Vegas — and lost

When Mary Gaetz-Scholtz planned a trip to Las Vegas, she was not anticipating that her biggest gamble would be on her booking with Airbnb. Unfortunately, this thoroughly unsatisfactory illegal Airbnb rental was anything but a winner, and now Scholtz wants a complete refund. Can we help? Read more “Help! I took a gamble on an Airbnb rental in Las Vegas — and lost”

Stuck in a smoky Airbnb in Mexico! Now what?

When Michael Germano finds himself stuck in a smoky Airbnb rental in Mexico, he turns to our advocacy for help. Can we do anything for him? Read more “Stuck in a smoky Airbnb in Mexico! Now what?”

Can I get a refund for an Airbnb rental in a ‘bad’ neighborhood?

Madeline Gaffney leaves her Airbnb rental after she discovers it’s in a crime-ridden neighborhood. Can she get a refund? Read more “Can I get a refund for an Airbnb rental in a ‘bad’ neighborhood?”

Bouncing around Colorado Springs in the dead of winter

Mention Colorado Springs and you probably think of Pikes Peak, the highest mountain in the southern Front Range of the Rockies, or the Broadmoor Hotel, the historic resort nestled in the hills overlooking the city.

But what happens when you take both of those out of the picture, plus most of the other tourists? Read more “Bouncing around Colorado Springs in the dead of winter”

Why a verbal contract is worthless on Airbnb

Andrew Laughlin’s circumstances are unfortunate. First, he lost his home to a hurricane this summer. Then he needed to spend three months in Houston for cancer treatment.

And then, Airbnb kicked him out of his rental.

At least that’s how he sees it. Read more “Why a verbal contract is worthless on Airbnb”