Help! Airbnb banned me for life — but won’t say why
After Airbnb bans Kevin Donovan for life, he tries to find out why. But Airbnb won’t tell him. Will it tell this consumer advocate?
AIRBNB
Locked out and charged $385 for getting into my Airbnb — is that fair?
A couple faces a $385 charge after an Airbnb keypad fails during a rainstorm. The locksmith blames the weather, but Airbnb sides with the host. When weather wreaks havoc, should guests foot the bill?
Airbnb exterminated my review of a buggy apartment. Is that allowed?
When Tawnia Wise checked into her Airbnb rental in Austin recently, she was shocked by what she found: a bug-infested property that was far from the squeaky-clean apartment she thought she’d booked.
There’s another guest in our vacation rental! Can we get a refund, please?
Someone is already occupying Elizabeth Kimpel’s Vrbo vacation rental. Why won’t the company refund her stay?
Airbnb canceled my booking, locked my account — and kept my money!
Can Airbnb cancel a booking at 4 a.m., lock your account and keep your money? That’s what Nancy Kankindi wants to know after the vacation rental platform showed her the door without explanation.
Does Airbnb allow kids? Here’s how one guest got kicked out of her apartment
Does Airbnb allow kids? Some do, but some don’t, as one of our readers found out. Will her host keep all of her money?
Airbnb refund denied: But it’s in a bad neighborhood!
Robert Harris checks into an Airbnb in a high-crime neighborhood. Can Airbnb deny his refund request?
Locked out of your Airbnb? Here’s how to get back in
If you ever get locked out of your Airbnb rental, you’ll want to know about Terri Taylor’s misadventure with her apartment in Paris. It’s a doozy.
New strategies for avoiding vacation rental “gotchas”
If you’re looking for a vacation rental this holiday season, you already know about the biggest gotcha: the high price.