William Marell books an apartment in Beverly Hills through Airbnb and quickly discovers the address doesn’t exist. Then Airbnb hits his card with another $7,080, cancels his account, and leaves him chasing case numbers and closed tickets.
If you’re planning to book a vacation rental this spring break, you might be in for a surprise. Local governments have spent the long winter plotting a new regulatory course, and the result is a wave of laws taking effect that could leave you stranded or, at the very least, paying a lot more.
After Airbnb bans Kevin Donovan for life, he tries to find out why. But Airbnb won’t tell him. Will it tell this consumer advocate?
A couple faces a $385 charge after an Airbnb keypad fails during a rainstorm. The locksmith blames the weather, but Airbnb sides with the host. When weather wreaks havoc, should guests foot the bill?
When Tawnia Wise checked into her Airbnb rental in Austin recently, she was shocked by what she found: a bug-infested property that was far from the squeaky-clean apartment she thought she’d booked.
Someone is already occupying Elizabeth Kimpel’s Vrbo vacation rental. Why won’t the company refund her stay?
Can Airbnb cancel a booking at 4 a.m., lock your account and keep your money? That’s what Nancy Kankindi wants to know after the vacation rental platform showed her the door without explanation.
Does Airbnb allow kids? Some do, but some don’t, as one of our readers found out. Will her host keep all of her money?
Robert Harris checks into an Airbnb in a high-crime neighborhood. Can Airbnb deny his refund request?
