Help! I took a gamble on an Airbnb rental in Las Vegas — and lost

When Mary Gaetz-Scholtz planned a trip to Las Vegas, she was not anticipating that her biggest gamble would be on her booking with Airbnb. Unfortunately, this thoroughly unsatisfactory illegal Airbnb rental was anything but a winner, and now Scholtz wants a complete refund. Can we help? Read more “Help! I took a gamble on an Airbnb rental in Las Vegas — and lost”

Stuck in a smoky Airbnb in Mexico! Now what?

When Michael Germano finds himself stuck in a smoky Airbnb rental in Mexico, he turns to our advocacy for help. Can we do anything for him? Read more “Stuck in a smoky Airbnb in Mexico! Now what?”

I won my Airbnb lawsuit by default. Now how do I get my money?

When Yogendra Sagar complained to Airbnb about two stays in India it gave him the cold shoulder. So he sued the CEO — and won. Now Sagar wants to know how he can receive the payout that he won in his Airbnb lawsuit. Read more “I won my Airbnb lawsuit by default. Now how do I get my money?”

Can I get a refund for an Airbnb rental in a ‘bad’ neighborhood?

Madeline Gaffney leaves her Airbnb rental after she discovers it’s in a crime-ridden neighborhood. Can she get a refund? Read more “Can I get a refund for an Airbnb rental in a ‘bad’ neighborhood?”

We didn’t feel safe in our rental. Shouldn’t Airbnb refund our money?

When Ericka Wilson and her sister plan a girls’ getaway to San Juan, they aren’t expecting grand luxury at their Airbnb rental — but they do expect to be able to lock the front door. Now they want a refund after their three-hour stay. Read more “We didn’t feel safe in our rental. Shouldn’t Airbnb refund our money?”