There’s another guest in our vacation rental! Can we get a refund, please?
Someone is already occupying Elizabeth Kimpel’s Vrbo vacation rental. Why won’t the company refund her stay?
AIRBNB
Airbnb canceled my booking, locked my account — and kept my money!
Can Airbnb cancel a booking at 4 a.m., lock your account and keep your money? That’s what Nancy Kankindi wants to know after the vacation rental platform showed her the door without explanation.
Does Airbnb allow kids? Here’s how one guest got kicked out of her apartment
Does Airbnb allow kids? Some do, but some don’t, as one of our readers found out. Will her host keep all of her money?
Airbnb refund denied: But it’s in a bad neighborhood!
Robert Harris checks into an Airbnb in a high-crime neighborhood. Can Airbnb deny his refund request?
Locked out of your Airbnb? Here’s how to get back in
If you ever get locked out of your Airbnb rental, you’ll want to know about Terri Taylor’s misadventure with her apartment in Paris. It’s a doozy.
New strategies for avoiding vacation rental “gotchas”
If you’re looking for a vacation rental this holiday season, you already know about the biggest gotcha: the high price.
Help! I’m locked out of my Airbnb account after I spilled food on my host’s sofa
When River Roberts accidentally spills food on his host’s sofa, Airbnb bans him from the platform. Will he ever be able to book another rental on Airbnb?
My Airbnb rental is infested with fleas! What should I do?
Sophia Konewko’s Airbnb rental in Siesta Key, Fla., is infested with fleas. The tiny insects have peppered her arms and legs with deep red blisters that don’t stop itching.
What happens when someone sells your vacation rental?
Vacation rental homes are being sold out from under travelers. Here’s how to avoid the problem — and how to deal with a cancellation.