Expedia is a Seattle-based online travel platform founded in 1996 that allows customers to book flights, hotels, car rentals, vacation packages, cruises, and activities. Expedia Group, Inc. is publicly traded on the Nasdaq under the ticker EXPE and also operates Hotels.com, Vrbo, Travelocity, Orbitz, Hotwire, and Trivago. Ariane Gorin has served as CEO since May 2024. Expedia has faced consistent customer complaints about refund delays, difficulty reaching a human representative, and disputes over third-party booking cancellations.
How to reach a person at Expedia
Customer service: (866) 310-5768
Toll free: (800) 319-4834
International: +1 (404) 728-8787
Expedia Responsiveness rating
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What you need to know about Expedia
Expedia’s customer service is inconsistent in terms of response times and resolution. A traveler missed her flight because of a death in the family, but Expedia refused to understand or offer a refund. An Expedia customer canceled long before pickup, but the company still charged him.
- Expedia’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Expedia with our insider guide or through our executive contacts.
- Expedia customer service policies are standard. Here are our frequently asked questions about Expedia.
Expedia customer service response times
| Phone support | Call Expedia at (866) 310-5768 or (800) 319-4834. Phone support is available 24/7. Wait times typically run between 1 and 30 minutes, though they can stretch longer during peak travel periods. International callers can reach Expedia at +1 (404) 728-8787. |
| Email support | Expedia doesn’t offer a general customer service email address. |
| Live chat support | Available through the Expedia help center. Responses typically come within a few minutes, though wait times vary during busy periods. |
| Social media | Expedia is active on Facebook, X, Instagram, LinkedIn, TikTok, and YouTube. Responses typically range from a few hours to a day depending on the platform and the inquiry. Access Expedia’s social media accounts here. |
| Help center/FAQ | Expedia’s help center covers flights, hotels, car rentals, vacation packages, cruises, refunds, account management, and travel alerts. |
How to resolve a problem with Expedia
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Expedia mailing address
1111 Expedia Group Way W
Seattle, WA 98119
Expedia loyalty program
Expedia’s One Key rewards program lets members earn OneKeyCash on eligible bookings across Expedia, Hotels.com, and Vrbo. OneKeyCash can be applied toward future bookings on any of those three platforms. The program has four tiers — Blue, Silver, Gold, and Platinum — each with increasing benefits including trip discounts, price drop protection on flights, and free room upgrades at VIP Access properties. One Key membership is free and available to anyone with an Expedia Group account.
Expedia social media channels
Expedia is active on social media platforms such as Facebook, X, Instagram, LinkedIn, TikTok, and YouTube. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. Here’s how to contact Expedia via social media.
Expedia executive customer service contacts
Primary Contact
David McAughan
Vice President, Operations
1111 Expedia Group Way W
Seattle, WA 98119
damcaughan@expediagroup.com
Secondary Contact
Fiona Jarrold
Director of Global Escalations
1111 Expedia Group Way W
Seattle, WA 98119
fijarrold@expediagroup.com
Chief Executive
Ariane Gorin
1111 Expedia Group Way W
Seattle, WA 98119
argorin@expediagroup.com
How do I initiate a dispute with Expedia?
Call Expedia customer service or send an email. If you are unable to resolve the issue with Expedia, contact your credit card company’s customer service and explain the situation. Alternatively, you can use our ultimate guide on chargebacks and winning credit card disputes.
How can I contact with Expedia?
Reach Expedia customer service by phone at (866) 310-5768/(800) 319-4834 or through the live chat on the Expedia website.
What is the international number for Expedia?
Contact Expedia outside the U.S. at +1 (404) 728-8787.
How do I chat with a virtual agent on Expedia?
To chat with a virtual assistant, go to the Expedia website and click “Help” in the bottom right corner.
Does Expedia have 24/7 customer service?
Expedia has 24/7 virtual assistants and agents.
How do I check my booking on Expedia?
Log into your Expedia account on the website or app. Click on “My Trips” to find your booked itineraries.
Can I get a refund from Expedia?
Refund eligibility depends on the type of booking and the policy of the service provider (airline, hotel, etc.).
If the flight is refundable, you can request a refund through the “My Trips” section. Non-refundable tickets usually do not qualify for a refund but may allow for changes or credits.
Refunds for hotel bookings depend on the hotel’s cancellation policy. If you booked a non-refundable hotel room, you may not be able to get a refund, but you may be able to rebook.
Vacation packages often have specific cancellation rules based on the components (flight, hotel, car rental). Expedia’s customer service can help determine what is refundable.
For requests related to refunds, contact Expedia customer service, and be ready to provide your booking details.
What do I do if my Expedia booking is not showing up?
If your booking isn’t showing up:
Look for a confirmation email in your inbox or spam folder.
Log into your Expedia account. Ensure you’re logged in with the correct account, and check the “My Trips” section for your bookings.
If you have your booking reference number, you can use it to find your reservation.
If you’re still having trouble, contact Expedia customer service for assistance in retrieving your reservation.
What brands does Expedia own?
It owns several other brands, including Travelocity.com, Hotels.com, Egencia, Hotwire, eLong, Trivago, Venere, CarRentals.com, Classic Vacations, Expedia CruiseShipCenters, Orbitz Worldwide, and Expedia Local Expert.
How to get professional help with your Expedia problem
If you need help with Expedia, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
