Travelocity
http://www.travelocity.com
3150 Sabre Dr.
Southlake, TX 76092
(682) 605-3000
(888) 872-8356
How to get through to an operator
Press # repeatedly.
Overview
Travelocity has come a long way in a short amount of time. Not so long ago, I was inundated by service complaints (some the result of communication issues between outsourced agents for whom English wasn’t a first language, but others the result of apparent negligence). After adopting a service guarantee recently, however, the agency has made a remarkable turnaround. It now handles a vast majority of service problems without any need for prompting.
If you have a customer complaint, please read this before contacting the company.
Customer service resources
Guarantee
Terms and conditions
Customer bill of rights
Customer support
Primary e-mail
memberservices@travelocity.com
Primary contact
Ginny Mahl
Vice president, sales and customer service
ginny.mahl@travelocity.com
(682) 605-3000
Chief executive (*)
Michelle Peluso
Chief executive officer
michelle.peluso@travelocity.com
(682) 605-3000
What others have to say about Travelocity
Consumeraffairs.com
Epinions.com
My3cents.com
This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.
* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.
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Comments
5 Responses to “Travelocity”
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CALLED 682-605-3000 FOR THE ABOVE EXECUTIVES”.INDIA “ANSWERED AND PUT ME ON HOLD , AND THEN DISCONNECTED.
HORRIBLE Customer Service. There is no guarantee from Travelocity that they will help. Quite the contrary - they could care less. I had to explain what a Bed and Breakfast was. Missed flights. No notification from Travelocity — but the CS is by far the worst! Never use Travelocity……
Michelle and Ginny responded within an hour of sending them my email regarding the issues that I had. In addition, a representative contacted me by phone. Wow. Thank you for listening but still unfortunate it had to escalate to the point that it did….
WARNING FOR FOREIGNERS: I recently booked a trip for a Finnish friend from Finland to New York on Travelocity. Her name contains non-english characters (ö). I typed her last name as it is listed on her passport in the “Passenger Name” field.
The ticket confirmation screen showed the name correctly. About 30 minutes later I received an e-mail with the e-ticket in it. Travelocity changed her name completely and dropped the letter from her name on the ticket (international standards change the ö to an o and put a note on the ticket noting a non-english character).
I called travelocity and after an hour the customer service agent admitted that they couldn’t handle a name request such as that. They did however refund my ticket.
I wound up calling expedia to rebook the same ticket and there was no problem with the name.
I write this as a warning for Europeans from countries such as Finland, Estonia and Sweden who often have non-english characters in their names.
The problem with non-english characters in a name is interesting. I can’t believe that they couldn’t handle that issue. I hope they’ve fixed that glitch by now.